NEW YORK, June 24, 2025 (GLOBE NEWSWIRE) -- Verizon today announced its most significant customer experience transformation, designed to empower customers with easier, more personalized support. This evolution, a key component of Verizon's multi-year consumer strategy, introduces immediate and ongoing enhancements across customer care, digital services, and retail, leading the industry across every service dimension, built on America’s largest, fastest and most reliable 5G network at home and on the go. "To ...

Financial Data and Key Metrics Changes - The competitive intensity in the market has increased, with gross adds showing double-digit growth on the postpaid phone side [6][10] - The company has seen a slight increase in churn due to price hikes and competitive pressures, but expects to return to a business-as-usual (BAU) posture in the second half of the year [54][74] Business Line Data and Key Metrics Changes - The broadband and mobility businesses are identified as the two engines of growth, with a clear path to becoming the number one converged player in America [10][14] - The company aims to cover 40 million homes with fiber and continues to see strong momentum in its Fixed Wireless Access (FWA) product, targeting 8 to 9 million subscribers [13][24] Market Data and Key Metrics Changes - The switcher pool has increased, with both port-ins and port-outs rising, indicating a competitive environment [6][10] - The company has a strong position in the prepaid market, having gained market share over the last three quarters [37][38] Company Strategy and Development Direction - The company aims to be the number one converged player in America, focusing on both mobility and broadband [10][14] - The strategy includes leveraging AI for operational efficiencies and enhancing customer care, which is seen as a potential differentiator in the market [106][109] Management's Comments on Operating Environment and Future Outlook - Management acknowledges the competitive landscape but believes the company's value proposition resonates well with customers [7][10] - The company expects to see continued growth in gross adds and a reduction in churn as it implements its strategies [54][74] Other Important Information - The company has committed to a million-plus new fiber offerings post-acquisition of Frontier, with a focus on reducing build costs through automation and AI [21][23] - Adjacent products and perks are becoming a significant part of the business, with a projected $2 billion run rate and mid-30% margins [78][81] Q&A Session Summary Question: What are the expectations for gross adds in the second half of the year? - Management expects gross add momentum to continue due to a strong value proposition and improved sales execution [56][61] Question: How does the company view the competitive landscape and its impact on ARPU? - The company does not aggressively pursue pre-to-post migration but focuses on serving customers well in the prepaid space, maintaining a premium mix [63][64] Question: What is the strategy for reducing churn? - A strong value proposition, cross-selling opportunities, and loyalty programs are key strategies for reducing churn [69][72] Question: How does the company leverage AI in its operations? - AI is used to enhance customer care, improve operational efficiencies, and provide personalized experiences [106][109]