Core Insights - Ease of use has become the primary factor for real estate agents when selecting new technology, surpassing cost and time savings [2][3] - Nearly half of the agents now use AI tools daily, indicating a significant shift in the industry's workflow dynamics [4][5] Technology Adoption - Agents typically manage their workflows across two to four different tools weekly, despite the availability of innovative solutions that could streamline their processes [2] - AI tools like ChatGPT, Gemini, and Claude are increasingly integrated into agents' daily routines, with team agents using them more frequently than independent agents [4][5] Cognitive Load and Workflow Management - The fragmentation of workflows across multiple platforms leads to a drain on mental energy, which could otherwise be directed towards client service [3] - Tools that simplify tasks and reduce cognitive load are essential for agents to focus on building relationships and providing strategic guidance [3][6] Zillow Pro Platform - Zillow Pro is set to launch as a unified platform that integrates essential tools for agents, enhancing their efficiency and effectiveness [7][8] - The platform aims to reduce the mental load associated with managing disparate systems, allowing agents to concentrate on client service and transaction closure [8] Financial Literacy and Client Engagement - Many agents report that new clients often overestimate their home affordability, highlighting a gap in financial literacy that agents need to address [8][14] - Zillow Home Loans' verified pre-approval and the Buyability tool are designed to empower consumers by providing clearer insights into their financial capabilities [9][14] Relationship Building - Relationships remain the most significant driver of business for agents, with most new leads coming from their existing network [14] - Agents utilize comparable home data to set listing prices, with a majority relying on price history and market statistics to inform their decisions [14]

Core Insights - Zillow Group reported strong Q4 2025 results with total revenue increasing by 18% year over year, contributing to a full-year revenue growth of 16% [8][20] - The company achieved full-year profitability with a GAAP net income of $23 million and expanded EBITDA margins by nearly 200 basis points [9][20] - Strategic initiatives include expanding the enhanced market strategy, integrating AI into their ecosystem, and rolling out Zillow Pro to support agents [10][19] Financial Performance - Q4 revenue reached $654 million, up 18% year over year, with EBITDA of $149 million and a margin of 23%, which is 260 basis points higher than the previous year [20] - For sale revenue grew 11% year over year in Q4 to $475 million, with residential revenue up 8% and mortgages revenue increasing by 39% [20] - Rentals revenue grew 45% year over year in Q4, driven by a 63% increase in multifamily revenue, reaching $168 million [20] Strategic Initiatives - The company is focusing on enhancing its market strategy, which includes integrating technology to improve the real estate transaction process for consumers and professionals [19][20] - Zillow Home Loans has seen double-digit adoption rates, contributing to strong growth in purchase originations [19][20] - The rollout of Zillow Pro is expected to help agents manage their clients more effectively and improve lead conversion [19][30] Market Position and Growth - Zillow's rental segment showed significant growth, with a 45% increase in Q4 revenue, and the company estimates its share of rental listings increased to 63% [11][20] - The company is optimistic about its long-term strategy, aiming for mid-teens revenue growth in 2026 and continued EBITDA margin expansion [13][20] - Zillow's unique position in the market is supported by a trusted brand and a large, engaged consumer audience, with 80% of traffic coming directly to the platform [19]

Core Insights - Zillow Group reported strong financial performance in Q4 and full-year fiscal 2025, achieving all stated financial targets and entering 2026 with momentum [4][3] Financial Performance - Q4 total revenue increased 18% year-over-year to $654 million, with EBITDA of $149 million and a margin of 23%, up 260 basis points from the previous year [3][7] - For the full year 2025, total revenue grew 16%, with EBITDA margins expanding by nearly 200 basis points year-over-year, and GAAP net income reported at $23 million [2][4] Segment Performance - The For Sale segment generated $475 million in Q4 revenue, up 11% year-over-year, with residential revenue at $418 million, up 8% [1][6] - Rentals revenue surged 45% year-over-year to $168 million in Q4, now comprising 26% of total revenue, with multifamily revenue increasing 63% [11][12] Growth Drivers - Growth in the For Sale segment was driven by agent offerings and software products, while Rentals benefited from a comprehensive marketplace strategy [1][12] - Mortgages revenue rose 39% year-over-year in Q4 to $57 million, with purchase loan origination volume growing 67% [7][6] Strategic Initiatives - Zillow is focusing on building "Enhanced Markets" to connect buyers, agents, and loan officers, with 44% of connections in Q4 coming from this initiative [8][12] - The company is also enhancing user engagement through tools like BuyAbility, which enrolled 3.6 million users [9][12] Outlook - For Q1 2026, Zillow guided total revenue of $700 million to $710 million, expecting mid-teens revenue growth for the full year, including approximately 30% growth in Rentals [5][20] - The company anticipates continued EBITDA margin expansion despite elevated legal expenses impacting margins in the near term [5][20]

Financial Data and Key Metrics Changes - In Q4 2025, total revenue increased by 18% year-over-year to $654 million, near the top end of the outlook range [24] - Full-year 2025 total revenue grew by 16%, consistent with the mid-teens growth outlook [30] - EBITDA for Q4 was $149 million, with a margin of 23%, up 260 basis points year-over-year [24] - Full-year 2025 EBITDA grew by 25% year-over-year, with a net income margin expansion of 990 basis points [30][32] Business Line Data and Key Metrics Changes - For Sale revenue grew by 11% year-over-year in Q4 to $475 million, with residential revenue up 8% and mortgages revenue up 39% [25][27] - Rentals revenue in Q4 was $168 million, accelerating to 45% year-over-year growth, driven by a 63% increase in multifamily revenue [28][29] - For Sale revenue for the full year reached $1.9 billion, up 9% from 2024, while Rentals revenue totaled $630 million, up 39% from 2024 [10][30] Market Data and Key Metrics Changes - Zillow's share of rental listings increased to 63% in 2025, up from 54% in 2024 [21] - Average monthly unique visitors for Zillow Rentals reached 31 million in Q4 [20] - The housing market grew by 3% in 2025, while Zillow's revenue outperformed the market by 1,300 basis points [30] Company Strategy and Development Direction - The company is focused on integrating and digitizing the real estate transaction process to improve consumer experiences and professional productivity [6][11] - Zillow Pro, a new offering, aims to help agents manage their entire business and improve lead conversion [71] - The strategy emphasizes building a comprehensive marketplace for rentals and modernizing the rental transaction process [17][18] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's strategy and does not expect legal challenges to materially impact financial performance [22][66] - The company anticipates continued growth in 2026, with mid-teens revenue growth expected and a focus on enhancing the rental business [36][38] - Management highlighted improvements in affordability in the housing market, which could drive broader recovery over time [39] Other Important Information - The company reported $23 million of GAAP net income for the full year, achieving full-year profitability [10] - Share-based compensation expense decreased by 13% year-over-year, contributing to net income growth [32][42] - The company repurchased $670 million of shares throughout 2025, returning $1.1 billion to shareholders [34][35] Q&A Session Summary Question: Can you elaborate on rental trends and opportunities? - Management indicated that the growth in rentals is due to a unique strategy focused on organizing various types of supply, including long-tail listings, which drives audience engagement and revenue growth [46][47] Question: How do you view the impact of recent industry consolidation? - Management does not expect any risk or impact from industry consolidation, as the majority of sellers and agents prefer broad exposure for their listings [55][56] Question: Is there any change in approach due to legal challenges? - Management confirmed that there are no expected changes to the business strategy due to ongoing legal challenges, maintaining confidence in their long-term approach [66][67] Question: What is the status of Zillow Pro and its impact on lead conversion? - Zillow Pro is currently in beta testing, with plans for nationwide expansion in the second half of the year, aimed at improving agent efficiency and conversion rates [71][72]

Financial Data and Key Metrics Changes - In Q4 2025, total revenue increased by 18% year-over-year, reaching $654 million, near the top end of the outlook range [24][35] - Full-year 2025 total revenue grew by 16%, consistent with the mid-teens growth outlook [30] - EBITDA for Q4 was $149 million, with a margin of 23%, up 260 basis points year-over-year [24][30] - The company reported $23 million of GAAP net income for the full year, achieving full-year profitability [10][24] Business Line Data and Key Metrics Changes - For Sale revenue grew by 11% year-over-year in Q4 to $475 million, with residential revenue up 8% and mortgages revenue up 39% [10][25] - Rentals revenue in Q4 was $168 million, up 45% year-over-year, driven by a 63% increase in multifamily revenue [10][27] - For Sale revenue for the full year reached $1.9 billion, up 9% from 2024 [10][11] Market Data and Key Metrics Changes - Zillow Rentals had an average of 2.5 million monthly active rental listings in Q4, with a market share increase to 63% from 54% in 2024 [19][20] - The company attracted 31 million average monthly unique visitors in Q4, reinforcing its position as the preferred platform for renters [20] Company Strategy and Development Direction - Zillow is focused on integrating and digitizing the real estate transaction process, enhancing customer experiences and improving productivity for real estate professionals [6][11] - The company aims to achieve a $1 billion incremental revenue target in For Sale, supported by continuous improvements in customer experiences and growth in Enhanced Markets [12][21] - Zillow Pro, a new offering for agents, is expected to enhance lead conversion and agent adoption of CRM tools [16][67] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's strategy and does not expect legal challenges to materially impact financial positions or long-term strategies [22][62] - The company anticipates continued growth across its business, with mid-teens revenue growth expected for 2026 and approximately 30% growth in rentals [35][37] - Management highlighted improvements in housing affordability as a positive indicator for future market recovery [38] Other Important Information - The company repurchased $670 million of shares throughout 2025, returning a total of $1.1 billion to shareholders [33][34] - Legal expenses were noted as a factor impacting EBITDA margins, with expectations of elevated legal costs in 2026 [36][70] Q&A Session Summary Question: Can you elaborate on rental trends and opportunities? - Management indicated that the growth in rentals is driven by a unique strategy focused on organizing various types of supply, leading to increased audience engagement and revenue growth [45][46] Question: How do you view the impact of recent industry consolidation? - Management does not expect any significant risk or impact from industry consolidation, as the majority of sellers and agents prefer broad exposure for listings [52][53] Question: Will legal challenges affect Zillow's business strategy? - Management confirmed that no meaningful changes to the business strategy are expected due to legal challenges, maintaining confidence in their approach [62][63] Question: What is the status of Zillow Pro and its impact on lead conversion? - Zillow Pro is currently in beta testing, with plans for nationwide expansion in the second half of the year, expected to enhance agent efficiency and conversion rates [66][67]

Financial Data and Key Metrics Changes - In Q4 2025, total revenue increased by 18% year-over-year to $654 million, near the top end of the outlook range [25] - Full-year 2025 total revenue grew by 16%, consistent with the mid-teens growth outlook [31] - EBITDA for Q4 was $149 million, with a margin of 23%, up 260 basis points year-over-year [25] - Full-year 2025 EBITDA grew by 25% year-over-year, with net income margin expanding by 990 basis points [31][33] Business Line Data and Key Metrics Changes - For Sale revenue grew by 11% year-over-year in Q4 to $475 million, with residential revenue up 8% and mortgages revenue up 39% [26][10] - Rentals revenue in Q4 was $168 million, growing 45% year-over-year, driven by a 63% increase in multifamily revenue [27][10] - For Sale revenue for the full year reached $1.9 billion, up 9% from 2024, while Rentals revenue for the full year was $630 million, up 39% [10][31] Market Data and Key Metrics Changes - Zillow's share of rental listings increased to 63% in 2025, up from 54% in 2024 [18] - Zillow Rentals attracted 31 million average monthly unique visitors in Q4, indicating strong audience engagement [19] - The housing market grew by 3% in 2025, with Zillow outperforming the market by 1,300 basis points [31] Company Strategy and Development Direction - The company is focused on integrating and digitizing the real estate transaction process, enhancing customer experiences and improving productivity for real estate professionals [7][9] - Zillow Pro, a new offering, aims to help agents manage their entire business and improve lead conversion [72] - The strategy emphasizes building a comprehensive marketplace for rentals and modernizing the rental transaction process [18][21] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's strategy and does not expect legal challenges to materially impact financial performance [22][66] - The company anticipates continued revenue growth in 2026, with mid-teens growth expected across the business [38] - Management noted improvements in housing affordability, which could lead to a broader market recovery over time [39] Other Important Information - The company reported $23 million of GAAP net income for the full year, achieving full-year profitability [10] - Share-based compensation expense decreased by 13% year-over-year, contributing to net income growth [33] - The company ended 2025 with $1.3 billion in cash and investments, and secured a $500 million revolving credit facility [35] Q&A Session Summary Question: Can you elaborate on rental trends and opportunities in multifamily? - Management indicated that the growth in rentals is due to their unique strategy of organizing various types of supply, which drives audience engagement and revenue growth [45][46] Question: How do you view the impact of recent industry consolidation on your business? - Management does not expect any risk or impact from industry consolidation, as the majority of sellers and agents prefer broad exposure [55][56] Question: Is there any change in approach to Zillow's business strategy due to legal challenges? - Management confirmed that there are no expected changes to the business strategy and remains confident in their positions [66] Question: What is the status of Zillow Pro and its impact on lead conversion? - Zillow Pro is currently in beta testing, with plans for nationwide expansion in the second half of the year, aimed at improving agent efficiency and conversion [71][72]

February 2026 Zillow Investor Presentation Legal Disclosure This presentation contains forward-looking statements within the meaning of Section 27A of the Securities Act of 1933 and Section 21E of the Securities Exchange Act of 1934 that involve risks and uncertainties, including, without limitation, statements regarding our future targets, the future performance and operation of our business, our business strategies and ability to translate such strategies into financial performance, the current and future ...

Summary of Zillow Group FY Conference Call Company Overview - **Company**: Zillow Group (NasdaqGS: Z) - **Industry**: Real Estate Technology Key Points and Arguments Business Strategy - Zillow has transitioned from being primarily an advertising marketplace to developing a "Housing Super App" aimed at facilitating transactions for buyers, renters, and sellers [4][6][28] - The goal is to convert more users from browsing to utilizing Zillow's services, which currently has a transaction share in single digits despite high brand recognition [6][30] Revenue Growth - Zillow expects mid-teens revenue growth and margin expansion for the upcoming year, driven by strong performance in rentals and mortgages [28][158] - The company has outperformed the broader real estate market, achieving a 20% growth over the last two years despite a flat market [30][32] - Zillow's site received approximately 2.5 billion visits in Q3, indicating strong brand engagement [35] Rentals Segment - Zillow is the largest rentals marketplace with over 2.5 million rental listings, which is a key driver of audience engagement and revenue growth [137][138] - The partnership with Redfin is expected to further accelerate growth in the rentals segment [145][147] Technology and Innovation - Zillow has integrated AI capabilities, including partnerships with OpenAI, to enhance user experience and improve operational efficiency [90][105] - New features like Smart Messages for agents are designed to streamline communication and improve customer engagement [112][120] Market Dynamics - The company acknowledges ongoing lawsuits but emphasizes that these do not distract from its growth strategy [128][130] - Zillow's growth is expected to continue even in a challenging macroeconomic environment, with a focus on organic growth strategies [183][191] Future Outlook - Zillow aims to increase its market share by expanding its preferred agent program and enhancing its software offerings [165][171] - The company has set ambitious mid-cycle targets of $5 billion in revenue and a 45% EBITDA margin, with a significant portion of growth expected from its own initiatives rather than solely relying on market recovery [162][167] Capital Allocation - Zillow maintains a strategic approach to capital allocation, balancing between operational flexibility and opportunistic investments [188] Conclusion - Zillow is optimistic about its growth trajectory for 2026, focusing on expanding its customer base and enhancing its service offerings, regardless of macroeconomic conditions [191][192]

Zillow Group Conference Call Summary Company Overview - **Company**: Zillow Group (NasdaqGS: Z) - **Industry**: Real Estate Technology Key Points and Arguments Business Model and Strategy - Zillow has evolved from a brand-building focus in its first 15 years to a more integrated transaction model over the last five years, aiming to simplify renting, buying, selling, and financing for consumers [4][5] - The company is positioning itself as a "Housing Super App" to leverage its brand and audience for sustainable and profitable growth [3][7] Financial Performance - In Q3, Zillow reported a **16% year-over-year revenue growth**, despite a challenging housing market [5][6] - For-sale revenue, which includes residential and mortgage segments, grew by **10%**, while rental revenue surged by **41%** [5][14] - The company expanded its margins by **200 basis points** in the quarter [6] Market Dynamics - Zillow is navigating a housing market with the lowest turnover in over 40 years, with around **4 million homes sold annually** [13] - The company anticipates continued growth in its rentals business, projecting **40%+ growth for all of 2025** [14] Product Development - Zillow Pro, a new product aimed at enhancing agent experiences, was announced recently and is currently in alpha testing [7][9] - The integration of Follow Up Boss, a CRM acquired by Zillow, is central to enhancing agent productivity and customer engagement [20][21] Enhanced Markets - As of Q3, **34% of all connections** were through enhanced markets, with a target of **75%** in the midterm [16][17] - The company is focused on building strong relationships between agents and Zillow Home Loans to enhance the mortgage experience [17] AI and Technology Integration - Zillow is actively integrating AI capabilities into its operations, particularly through Follow Up Boss, to improve agent efficiency and customer interactions [20][22] - The collaboration with OpenAI for ChatGPT integration is seen as an opportunity to enhance customer engagement and streamline operations [34][35] Future Outlook - Zillow expects to maintain mid-teens revenue growth and margin expansion in 2026, driven by continued enhancements in its for-sale and rentals businesses [27][28] - The company aims to keep its fixed cost base flat while growing revenue, which will allow for faster profit growth [29] Capital Allocation - Zillow has eliminated its convertible debt and is focused on offsetting stock-based compensation through share repurchases, totaling **$438 million** year-to-date [47][48] - The company aims to maintain a net cash position of over **$1 billion** for growth opportunities and contingencies [48] Conclusion - Zillow's strategy is centered on leveraging its brand and technology to drive growth in a challenging housing market, with a focus on enhancing customer and agent experiences through innovative products and AI integration [49]

Financial Data and Key Metrics Changes - Total revenue increased 16% year over year to $676 million in Q3, exceeding the high end of the outlook range [5][26] - EBITDA of $165 million was reported, above the high end of the outlook range, with an EBITDA margin of 24%, expanding more than 200 basis points year over year [6][26] - GAAP net income of $10 million was achieved in Q3, reflecting effective cost management alongside revenue growth [6][27] Business Line Data and Key Metrics Changes - For-sale revenue grew 10% year over year to $488 million, outperforming the broader housing market [27][28] - Residential revenue within for-sale increased 7% to $435 million, with mortgage revenue growing 36% year over year to $53 million [28][29] - Rentals revenue surged 41% year over year to $174 million, driven primarily by a 62% increase in multifamily revenue [19][30] Market Data and Key Metrics Changes - Zillow's apps and sites had 250 million average monthly unique users in Q3, with agents using Zillow products responsible for an estimated 80% of U.S. residential real estate transactions [7][8] - The number of multifamily properties listed on Zillow reached 69,000, nearly double the 35,000 from two years ago [19][30] - Zillow Rentals had 2.5 million average monthly active rental listings, the most in the category [30] Company Strategy and Development Direction - The company is focused on delivering a seamless digital end-to-end experience for consumers and real estate professionals, emphasizing innovation and consumer-first strategies [5][24] - Zillow is expanding its integrated transaction experience, with 34% of connections now going through enhanced markets, aiming for at least 75% [15][36] - The launch of Zillow Pro is expected to enhance agent capabilities and expand the serviceable market [17][37] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in executing through external challenges, with a focus on building a transparent, consumer-first marketplace [23][24] - The company anticipates continued revenue growth acceleration in Q4, with rentals revenue expected to increase more than 45% year over year [34][35] - For 2026, management expects similar growth and EBITDA margin expansion as in previous years, planning for a macro housing environment that remains flat [36][63] Other Important Information - The company generated $295 million of free cash flow in the first nine months of 2025, a 28% increase compared to the same period a year ago [32] - Cash and investments at the end of Q3 totaled $1.4 billion, up from $1.2 billion at the end of Q2 [32] - The company has repurchased $2.4 billion in shares at a weighted average price of $48 [32] Q&A Session Summary Question: On the integration of the Zillow app with ChatGPT and its implications - Management views the integration as a significant opportunity, enhancing brand visibility and user experience while leveraging existing traffic [39][40][41] Question: Impact of the FTC suit and potential disruptions from Compass's acquisition of Anywhere - Management believes the syndication of multifamily listings is beneficial for consumers and property managers, and they do not foresee significant disruption from the proposed merger [44][45][46] Question: Performance of the residential business and market dynamics - The residential business outperformed the market, with growth driven by enhanced markets and Zillow Home Loans [48][49] Question: Value unlocks from Zillow Pro and monetization strategy - Zillow Pro is designed to bundle software tools for agents, enhancing their business operations and providing a pathway to Zillow Preferred [50][51] Question: Long-term opportunity with Zillow Preferred and market share - The expansion of Zillow Preferred is expected to drive continued outperformance in both residential and for-sale categories [52][53] Question: Sales strategy for rentals in light of market conditions - Management plans to continue business as usual, confident in the growth trajectory and value proposition for property managers [54][55]