Core Insights - Zoom Communications (ZM) shares are trading at a significant discount with a forward 12-month Price/Earnings ratio of 14.82X compared to the Zacks Internet - Software industry's 40.19X, indicating potential undervaluation [1] - The company has transformed from a pandemic-era video conferencing tool into a broader workplace collaboration platform, including unified communications, contact center solutions, and AI-powered productivity tools [1] - Despite diversification into hybrid work solutions, Zoom continues to trade at a discount compared to peers like Microsoft, Cisco, and Alphabet [1] Valuation and Performance - Zoom shares have returned 5.7% Year to Date (YTD), while the Zacks Internet - Software industry and the Zacks Computer and Technology sector have returned 24.1% and 20.3%, respectively [3] - At a forward P/E of 14.82X, ZM appears undervalued as enterprise, AI, and global growth gain momentum [6] - Technical indicators suggest potential momentum shifts, with shares trading above both their 50-day and 200-day simple moving averages [8] Revenue Growth and Business Momentum - In Q2 of fiscal 2026, Zoom's total revenues reached $1.22 billion, representing 4.7% year-over-year growth, with enterprise revenues rising 7% [12] - Customers contributing over $100,000 in trailing 12-month revenues grew 8.7% to 4,274, indicating steady upmarket traction [12] - The Zacks Consensus Estimate for Q3 fiscal 20265 revenues is $1.21 billion, indicating 2.99% growth year over year [13] AI Integration and Product Diversification - The strategic implementation of AI capabilities has led to a significant increase in AI Companion monthly active users, growing over 4X year over year [14] - Zoom's expansion into contact center and unified communications markets has shown strong growth, with Contact Center customers with over $100,000 annual recurring revenue growing 94% year over year [15] - Employee experience solutions through Workvivo have also shown strong momentum, with customers generating over $100,000 in annual recurring revenues reaching 168, up 142% year over year [16] Conclusion - Zoom Communications represents a compelling investment opportunity at current valuation levels, supported by attractive metrics, accelerating business fundamentals, and successful product diversification [17] - The company currently holds a Zacks Rank 1 (Strong Buy), suggesting that investors should consider accumulating the stock [18]

Summary of Key Points from the Conference Call Company and Industry - **Company**: Zoom Video Communications - **Industry**: Communication and Collaboration Technology Core Points and Arguments 1. **Vision and Strategy**: Zoom aims to become an AI-first work platform focused on human connection, moving beyond its original meeting-centric model to encompass a broader range of workplace tools like chat, email, and calendar [6][7][8] 2. **Customer Experience**: The company emphasizes delivering value through cost savings, vendor consolidation, and democratized AI features included in paid SKUs at no additional cost [10][11] 3. **Growth Metrics**: Zoom has stabilized its online business, reducing churn from mid-3% to high 2%, and has shifted from an 8% decline in FY2023 to flat growth [13][14] 4. **Enterprise Business Growth**: The enterprise segment now represents 60% of Zoom's business, with a growing percentage of customers spending over $100,000 [15][16] 5. **AI Integration**: AI Companion 3.0 was highlighted as a significant advancement, enhancing user experience by automating workflows and improving productivity [25][26][63] 6. **Financial Performance**: Zoom reported industry-leading profitability with over 40% margins and raised cash flow guidance, indicating strong financial health [21][22] 7. **Market Position**: Zoom has been recognized as a leader in the Magic Quadrant for Unified Communications as a Service (UCaaS) for five consecutive years, now also being acknowledged in customer experience [33] Additional Important Content 1. **Customer Engagement**: The company is seeing higher AI usage in SMBs compared to enterprises, indicating a potential for faster monetization in the SMB segment [35][36] 2. **Channel Strategy**: Zoom is diversifying its routes to market, including partnerships with service providers and cloud distributors, to enhance sales productivity [66][67] 3. **User Interface Evolution**: The transition to an AI-first interface is expected to redefine user interactions with Zoom's platform, moving from traditional application interfaces to more intuitive AI-driven experiences [70][72][79] 4. **Real-Life Examples**: The call included customer success stories demonstrating the effectiveness of Zoom's products in various sectors, reinforcing the company's value proposition [19][20] This summary encapsulates the key insights from the conference call, highlighting Zoom's strategic direction, financial performance, and the evolving landscape of AI integration within its offerings.

Core Insights - Zoom Cares announced a $10 million, three-year commitment to expand access to AI education and opportunity, unveiled during Zoomtopia 2025 [1] - The initiative includes a $5 million investment in K–12 AI education to ensure foundational AI literacy for students [1] Funding Distribution - The funding will be allocated through large anchor grants to national and global leaders in AI for impact, as well as regional and community-based grants [1] - First-round grant recipients include Code.org and data.org, which aim to empower learners and non-profits in the AI era [2] Organizational Impact - Data.org will host its fifth global challenge with support from Zoom Cares, focusing on innovative approaches that leverage data and AI for economic opportunity [4] - Code.org aims to integrate computer science and AI education into K–12 curricula, increasing opportunities for students from diverse backgrounds [4][5] Historical Context - Since its launch in 2020, Zoom Cares has contributed over $66 million to global communities, with this new commitment marking its most ambitious investment in AI education and inclusivity [5]

Core Insights - Zoom Communications, Inc. has been recognized in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), marking its first inclusion in this category just three years after launching Zoom Contact Center in 2022 [1][3] Company Strategy - The recognition highlights the strength of Zoom's AI-first approach to customer experience, integrating AI into the platform to enhance both self-service automation and live agent assistance [2] - The general manager of Zoom CX stated that this recognition validates the company's AI-first platform strategy and emphasizes its commitment to helping organizations improve operational efficiency and customer experience [3] Unified Platform - Zoom's inclusion in the CCaaS Magic Quadrant follows its presence in the Gartner Magic Quadrant for Unified Communications as a Service (UCaaS), showcasing the effectiveness of its unified platform strategy that combines communication and contact center capabilities [3]

Core Viewpoint - Zoom Communications, Inc. reported strong financial results for the second fiscal quarter, achieving the highest year-over-year revenue growth in 11 quarters and expanding its GAAP operating margin by 9 percentage points year over year. The company raised its full-year outlook for revenue, non-GAAP operating income, and free cash flow, now expected to be between $1.74 billion and $1.78 billion [2][5]. Financial Highlights - Total revenue for Q2 was $1,217.2 million, reflecting a 4.7% increase year over year, and 4.4% in constant currency [5][6]. - Enterprise revenue reached $730.7 million, up 7.0% year over year, while Online revenue was $486.6 million, up 1.4% year over year [5][6]. - GAAP operating margin was 26.4%, and non-GAAP operating margin was 41.3% [5][6]. - GAAP EPS was $1.16, a 65.7% increase year over year, and non-GAAP EPS was $1.53, up 10.0% year over year [5][6]. Customer Metrics - The number of customers contributing more than $100,000 in trailing 12 months revenue increased by 8.7% year over year, totaling 4,274 customers [4][5]. - The trailing 12-month net dollar expansion rate for Enterprise customers was 98% [13]. - Online average monthly churn was 2.9%, remaining flat year over year [13]. Cash Flow and Securities - Net cash provided by operating activities was $515.9 million for Q2, compared to $449.3 million in the same quarter last year [6][30]. - Free cash flow for the quarter was $508.0 million, up from $365.1 million year over year [6][30]. - Total cash, cash equivalents, and marketable securities as of July 31, 2025, amounted to $7.8 billion [6]. Financial Outlook - For Q3 FY 2026, total revenue is expected to be between $1.210 billion and $1.215 billion, with non-GAAP income from operations projected between $465.0 million and $470.0 million [13]. - For the full fiscal year 2026, total revenue is anticipated to be between $4.825 billion and $4.835 billion, with non-GAAP income from operations expected between $1.905 billion and $1.915 billion [13].

Group 1 - Zoom Communications, Inc. will release its financial results for Q2 of fiscal year 2026 on August 21, 2025, after market close [1] - A live Zoom Webinar for the financial results will be accessible at 2:00 pm PT / 5:00 pm ET through Zoom's investor relations website [1] - A replay of the event will be available approximately two hours after the live event concludes [1] Group 2 - Zoom's mission is to provide an AI-first work platform for human connection, emphasizing productivity through its open collaboration platform, Zoom Workplace [2] - Zoom's Business Services, including Zoom Contact Center, aim to strengthen customer relationships throughout the customer lifecycle [2] - Founded in 2011, Zoom is publicly traded on NASDAQ under the ticker ZM and is headquartered in San Jose, California [2]

Core Insights - Zoom Communications, Inc. has been recognized as a "leader" in the UCaaS platform space with above-average customer feedback according to Forrester's Q3 2025 report [1][4] Platform Capabilities - Zoom excels in meeting experience, work persistence, and reliability, featuring an integrated AI companion and flexible video layout support [2] - The platform offers a 99.999% uptime SLA for its phone system and supports local backup for video meetings and messaging [2] - Zoom received the highest scores in criteria such as meeting experience, chat intelligence, collaboration organization, and security [2] Strategic Vision for the Future - Zoom aims to enhance collaboration through meaningful connections and is innovating to improve the meetings experience, including AI notetaking linked to work automation [3] - The company scored highest in vision, innovation, and supporting services within its strategic category [3] Customer Feedback - Customers report significant success using the entire Zoom suite, which has helped modernize their processes and collaboration styles [4]

Core Insights - Zoom Communications, Inc. has expanded its Zoom Phone service to six major telecom circles in India, including Mumbai, Delhi NCR, Karnataka, and Andhra Pradesh & Telangana, with plans for further expansion [1][2][7] - The service addresses the increasing demand for cloud telephony, providing modern functionality for distributed workforces and enabling businesses to transition from legacy PBX systems to AI-first collaboration solutions [2][3] - Zoom Phone integrates with Zoom Contact Center, offering features like call transfer and recording, enhancing the unified communication experience for businesses [4][6] Company Strategy - The expansion into key business and technology hubs in India reflects the company's commitment to providing a unified work platform and enhancing employee productivity [2][7] - Zoom Phone allows businesses to maintain collaboration across India, even in regions where the service is not yet available, by enabling the acquisition of local phone numbers through a self-service web portal [5] - Enhanced by Zoom AI Companion, the service includes features like post-call summaries and voicemail task extraction, aimed at boosting productivity for users [6] Market Position - The expansion of Zoom Phone is particularly beneficial for multinational companies operating in India, as it supports flexible workforces and improves customer engagement [2][7] - The service is designed to work seamlessly with existing workflows, making it an attractive option for local enterprises and multinational corporations [7] - Zoom's mission focuses on providing an AI-first work platform, which is reinforced by its offerings like Zoom Workplace and Zoom Contact Center [8]

Core Insights - Wall Street analysts have rerated Zoom Communications, Inc following the company's strong first-quarter results, with earnings per share (EPS) of $1.43 exceeding the consensus estimate of $1.31 and revenue of $1.17 billion meeting expectations [1][2] Financial Performance - Zoom raised its fiscal 2026 adjusted EPS guidance from a range of $5.34-$5.37 to $5.56-$5.59, surpassing the analyst estimate of $5.41 [2] - Quarterly revenue for the first quarter increased by 3% to $1.18 billion, exceeding Street estimates and the high end of guidance [5] - The Enterprise segment now constitutes 60% of total revenue, growing by 6%, while the online segment achieved a record low churn rate of 2.8% [5][7] Analyst Ratings and Projections - Needham analyst Joshua Reilly rated Zoom with a Buy and set a price target of $100, while Rosenblatt analyst Catharine Trebnick maintained a Buy and raised the price target from $90 to $100 [10] - Oppenheimer analyst Timothy Horan projected fiscal 2026 adjusted EPS of $5.53 and fiscal 2027 adjusted EPS of $5.92 [8] - Citizens analyst Patrick Walravens increased his fiscal 2026 adjusted EPS estimate to $5.58 from $5.35 [11] Strategic Positioning - Analysts noted that Zoom is at an inflection point with easing revenue headwinds from Online, peaked dilution from stock-based compensation, and potential for share buybacks [4] - The company continues to invest in AI, with the adoption of AI Companion growing by approximately 40% sequentially [8][9] - Zoom has a cash reserve of $7.8 billion, providing significant flexibility for capital returns and potential M&A opportunities [9] Market Trends - The updated fiscal 2026 topline guidance implies that current growth trends are expected to continue [14] - Analysts highlighted that Zoom's newer products are showing strength, particularly in selling into the installed base and lengthening deal durations [12]

Financial Data and Key Metrics Changes - Total revenue for Q1 FY26 grew approximately 3% year over year to $1,175 million, exceeding guidance by $8 million [18] - Enterprise revenue increased approximately 6% year over year, now representing 60% of total revenue, up two points year over year [19] - Average monthly churn improved to 2.8%, a 40 basis point improvement year over year, marking the lowest churn rate for Q1 [19] - Non-GAAP gross margin for Q1 was 79.2%, slightly lower than the previous year due to AI investments [20] - Non-GAAP diluted net income per share was $1.43, exceeding guidance by $0.12 and up $0.08 from Q1 of last year [22] - Deferred revenue grew 5% year over year to $1,430 million, in line with the high end of the previously provided range [22] Business Line Data and Key Metrics Changes - Adoption of Zoom AI Companion grew with monthly active users up nearly 40% quarter over quarter [8] - Zoom Phone revenue grew in the mid-teens, indicating strong performance and market expansion [12] - The number of Zoom contact center customers grew 65% year over year, with Zoom Virtual Agent landing its largest deal to date [13] - Total WorkVivo customer count grew 106% year over year, driven partly by a partnership with Meta [15] Market Data and Key Metrics Changes - Americas revenue grew 4% year over year, EMEA grew 1%, and APAC grew 2% [20] - The customer experience offering has rapidly evolved, with a triple-digit million ARR business growing in high double digits [13] Company Strategy and Development Direction - The company is focused on AI-powered innovation to redefine modern work and deliver cost savings and productivity gains [6] - A strategic partnership with Bell Canada was announced, enhancing channel capabilities [16] - The company aims to drive value for customers while navigating an uncertain macro environment, emphasizing an AI-first strategy [17] Management's Comments on Operating Environment and Future Outlook - Management noted strong demand across the business, with no significant impact from macroeconomic conditions on online business [44] - The outlook for enterprise business is cautious due to elongating deal cycles and increased scrutiny on deal terms [44] - The company raised its full-year revenue guidance by $15 million, reflecting increased product value [25] Other Important Information - The company accelerated its share buyback plan, purchasing 5.6 million shares for $418 million, indicating a commitment to delivering shareholder value [24] - The company expects to recognize 61% of total RPO as revenue over the next twelve months, up from 59% in Q1 of last year [23] Q&A Session Summary Question: Adoption of Zoom AI Companion in SMB segment - Management noted that the number of active users has significantly increased, with more customers realizing the value of AI features [31][32] Question: Customer traction with higher price SKUs in contact center - Management highlighted that Q1 was the largest quarter for ARR contribution from the contact center, with many customers opting for elite SKUs due to AI value [40][42] Question: Competitive dynamics in core video meeting solutions - Management emphasized that employee preference for Zoom remains high, and the total cost of ownership is favorable compared to competitors [48][49] Question: Early reception of online monthly pro pricing increase - Management indicated that the pricing increase reflects incremental value delivered to customers, with no significant churn observed [66][67] Question: Trends in enterprise deal elongation and down sells - Management reported continued low churn rates in enterprise and online segments, with no significant down sells noted [114]