Core Insights - TTEC Holdings, Inc. achieved three Gold Awards at the 2025 European Contact Centre & Customer Service Awards, highlighting its excellence in customer experience technology and services [1][3]. Group 1: Awards and Recognition - TTEC won Gold Awards for Best Strategic Transformation Program, Best Multilingual Customer Service, and Best Approach to Diversity, Equity, Inclusion and Belonging (DEIB) [3][5]. - TTEC Digital's partnership with Willis Towers Watson was recognized for integrating advanced analytics and omnichannel technology in UK contact centers, enhancing customer and colleague experiences [4]. - TTEC Greece's multilingual service model supports 16 languages and is driven by diversity, leading to high employee engagement and customer satisfaction [5]. Group 2: Additional Achievements - TTEC Greece also received a Bronze Award for Most Effective Management of Peak Demand and was Highly Commended for Most Effective Application of Technology to Support Operational Excellence [6]. - The company was a finalist for Best BPO Partnership and Best Strategic Transformation Program in partnership with Volkswagen Group UK [6]. Group 3: Industry Context - The ECCCSAs are recognized as Europe's largest awards program for customer contact and service organizations, emphasizing innovation and excellence in the industry [3][7]. - The judging process is noted for its independence and high standards, ensuring fair assessment of all finalists [7].

Company Overview - TTEC Holdings, Inc. is a leading global innovator in customer experience (CX) technology and services, specializing in AI-enabled digital CX solutions [3] - The company serves both iconic and disruptive brands, providing outcome-based solutions that enhance the entire customer journey across various virtual interaction channels [3] - TTEC operates through two main business segments: TTEC Digital, which focuses on omnichannel contact center technology, CRM, AI, and analytics solutions, and TTEC Engage, which delivers AI-enabled customer engagement, acquisition, tech support, and fraud prevention services [3] Upcoming Earnings Release - TTEC will release its earnings results after market close on August 7, 2025, followed by a live webcast and conference call on August 8, 2025, at 8:30 a.m. ET [1][2] - A press release will be issued at the time of the earnings announcement, and a replay of the webcast will be available on the TTEC website for those unable to attend live [2]