Core Viewpoint - Ctrip Group experienced a significant communication error where many employees received false "resignation notice" messages, which were later clarified to be a result of a technical design issue rather than an actual layoff [1][2] Group 1 - On January 12, a large number of Ctrip employees received "resignation notice" text messages, which were mistakenly sent in the company's name [1] - Ctrip's response indicated that the error was due to a secondary department's mistake, primarily caused by a technical design flaw that made it easy for employees to trigger the messages inadvertently [1] - The affected employees were primarily from the secondary department, and the company has communicated with them to clarify the situation [1] Group 2 - The employee who triggered the erroneous message is a full-time Ctrip employee, not an intern, and has been provided with a paid day off and stress relief gifts by the team [2] - Current employees reported that the office software is in a transitional phase, which may have contributed to the erroneous messages being sent as the department prepares for migration [2]

Group 1 - The core incident involved a mistaken mass termination notification sent to hundreds of employees at Ctrip, causing panic among staff who received messages indicating they had been laid off [1][3] - The erroneous messages were primarily sent from the HR department of the HBU hotel business unit, leading to widespread concern and discussions among employees on internal chat platforms [3] - Ctrip clarified that the incident was due to an HR operational error during a transition from the internal communication software Trappal to Feishu, where a pre-set template for termination notifications was mistakenly activated [3]

Core Viewpoint - Ctrip clarified that the recent rumors of a mass layoff notification sent to all employees were due to an operational error within a secondary department, and the message was mistakenly sent only to a limited group of employees, not the entire company [1][5]. Group 1 - The erroneous message was misinterpreted by some employees as a notification of being laid off, leading to confusion and concern [4][8]. - Affected employees are currently experiencing low morale, and their team has arranged for paid leave and support measures to help them recover before returning to work [1][5]. - The HR personnel responsible for the mistake has also been given a day off to cope with the situation, as she expressed feelings of guilt over the incident [1][5]. Group 2 - The incident originated from the shutdown of the internal communication software Trappal, where the system's preset SMS notification mechanism was not disabled prior to the closure of the mobile number binding feature, resulting in the mishap [4][8].