Financial Data and Key Metrics Changes - The company reported diluted earnings per share of $0.65, a 6¢ increase compared to Q1 2024, while adjusted diluted earnings per share decreased by $0.03 to $0.79 [28][29] - North America's organic revenue fell by 4.1% per day, which is less than the decline seen in the last three quarters of 2024 [13] - The overall EBITDA margin for North America was 15.7%, a 60 basis point decrease year-over-year, while Europe reported a segment EBITDA margin of 9.3%, a 60 basis point improvement [31][33] Business Line Data and Key Metrics Changes - North America experienced a decline in repairable claims, impacting organic revenue, but managed to generate positive growth in lead tech calibration and diagnostics [13][14] - Specialty's organic revenue declined by 4.9% on a per-day basis, although there was sequential improvement compared to Q4 of 2024 [19] - Self-service operations delivered a year-over-year improvement in both EBITDA dollars and percentage, generating $20 million in segment EBITDA for Q1 [36] Market Data and Key Metrics Changes - In Europe, organic revenue declined by 1.8% per day compared to a growth of 4.4% in Q1 of 2024, with noticeable softness in many markets due to consumer confidence [14][15] - The company noted that competitive pricing in some countries contributed to challenging conditions, but they expect stabilization in the long term [16] - The SKU rationalization project in Europe has led to a reduction of 17,000 SKUs, with private label penetration increasing by 20 basis points [17] Company Strategy and Development Direction - The company remains committed to a balanced capital allocation strategy, incorporating dividends, share repurchases, and maintaining an investment-grade rating [12] - The ongoing strategy to simplify the portfolio included divesting two operations, demonstrating a commitment to streamlining [11] - The focus is on people, process, and performance, with an emphasis on talent development and leadership competencies [9][10] Management's Comments on Operating Environment and Future Outlook - Management expressed optimism about the potential for repairable claims to improve due to rising used car prices and stabilizing insurance premiums [56][58] - The company established a global tariff task force to navigate the complexities of the current tariff situation, with less than 15% of U.S. business costs directly imported from outside the U.S. [22][21] - Management expects headwinds on repairable claims to continue in 2025 but anticipates some easing in the latter half of the year [33] Other Important Information - The company plans to publish its 2024 sustainability report in May, emphasizing sustainability in its operations [24] - Free cash flow during the quarter was a net outflow of $57 million, but positive free cash flow is anticipated in the next three quarters [37][38] - The company borrowed approximately $170 million in the quarter, with total debt at $4.4 billion and a leverage ratio of 2.5 times EBITDA [40][41] Q&A Session Summary Question: Trends from insurance companies regarding used car pricing - Management noted a shift in market share with insurance carriers and indicated that used car pricing has plateaued and started to improve [55][56] Question: Impact of tariffs on business - Management discussed the complexities of tariffs, indicating that they have historically been beneficial for the industry and that they are working with suppliers to mitigate impacts [60][67] Question: Impact of SKU reduction program in Europe - Management confirmed that there has been no negative impact on revenue from the SKU reduction program, as they have been able to offset sales through private labels [80][81] Question: Percentage of revenue from private label and future targets - Current private label revenue is in the 21-22% range, with a target of reaching around 30% by 2030 [86] Question: Link between pricing initiatives and competitive landscape - Management clarified that improvements in market share were not driven by pricing actions but by enhanced service levels and inventory management [96][97] Question: Clarification on aftermarket part imports and tariffs - Management explained the complexity of tariffs and confirmed that most aftermarket collision parts are already branded under private labels [101][102]

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