A lot of times we've made humans follow such rigid instructions in the contact center that they've basically become bots themselves >> because they're reading scripts. >> They have to, right. Especially in these like financial services, healthcare, utilities, they have to follow these rules at which point they're no better than technology and at that point you might as well automate.>> Um, help me square the circle on the on the jobs question because you said you can now your agents are now taking the place ...

Bulletproof glass in all the windows and ballistic panels in the doors and ceiling. In Brazil, a booming industry is quietly transforming how people navigate their daily lives, turning ordinary cars into armored vehicles. Brazil has one of the world's highest murder rates.And for many Brazilians, this is their response. They're armoring their vehicles [music] at a record pace, fueling a $660 million business. You may not even know you are looking at one, but nearly 400,000 armored cars blend seamlessly into ...

Market Trends & Economic Data - Investors are preparing for more information on the US economy, with stocks, bonds, and the dollar wavering [3] - The week will bring economic data releases, including inflation and jobs reports, influencing future Fed policy [4] - The US Treasury market is debating the extent of Federal Reserve interest rate cuts [12] - Delayed announcements of monthly employment and inflation figures due to the US government shutdown are creating a void [13] - There's a debate on whether the economy is transitioning from deleveraging to re-leveraging [40] M&A and Corporate Strategy - The pursuit of Warner Brothers Discovery by Netflix is ongoing, with concerns about job losses and theatrical releases [5] - Netflix co-CEOs are trying to reassure employees about the company's bid for Warner Brothers Discovery, reiterating no business overlap and studio closures [59] - Global M&A activity has been strong, with volumes at $45 trillion, setting up for 2026 to potentially exceed the record year in 2021 [78] - A potential Netflix acquisition of Warner Brothers could be a $827 billion deal [60] - iRobot filed for bankruptcy, with its common stock to be wiped out under the proposed Chapter 11 plan, listing between $100 million and $500 million in assets and liabilities [118][120] Energy & Utilities - National Grid is spending billions of dollars to prepare New York's electric grid for a generational shift, including data centers [93] - National Grid serves over 4 million customers in New York, delivering natural gas and electricity [97] - Cumulative power needs from companies wanting to connect to the New York grid over the next five years are estimated at about 10 gigawatts, tripling in size in one year [99][100] - West Texas Intermediate crude oil (WTI) is down 13%, at $5674 a barrel [92] Cryptocurrency - MicroStrategy acquired almost $1 billion in Bitcoin for a second straight week, despite the cryptocurrency falling [124] - Bitcoin is down 23%, at $86,432 [10][92] - Bitcoin is down about 30% from an all-time high of just over $126,000 in early October [126] Financial Markets Performance - The Dow, S&P, and Nasdaq are all in the red [8][55][56][91][115] - The Bloomberg Mag Seven index is holding onto a gain of 4/10 of 1% [8] - The S&P 500 index is down 1/10 of 1%, lower by six at 620 [9] - The NASDAQ composite index is down 3/10 of 1%, while the Dow Industrials are down 2/10 of 1% [9] - The ten-year Treasury yield is currently at 417%, with the two-year at 350% [9] - Gold is up 4/10 of 1%, at $4314 the ounce [10] - The Russell 2000 index is declining, down 6/10 of 1% [55] - Gold is up $13 the ounce, at $4312, up 3/10 of 1% [56]

This is a major pivot to say the least, but I think we could all see it coming uh because the consumer basically helped make this decision for you. Tell us what what what's driven uh these plans. >> Well, as you said, it was really the customer changing their decision.You know, we saw hybrids really take off last couple years like, you know, last month uh about well, we had 30% increase in our hybrid sales. We're now number three in our I think we're 80% uh hybrid uh market share in trucks. So we saw this h ...

Just a few minutes ago, we learned that Ford is undergoing a sweeping overhaul of its electric vehicle business, and it's going to amount to about $19.5% billion in charges. It's also going to include scrapping its next generation electric F-Series truck as the shift gears to a hybrid. Joining us right now to talk a little bit more about this is the host of Bloomberg's Open Interest, Matt Miller, and he brings along with him the CEO of Ford, Jim Farley.Jim, thanks very much for joining us. This is a major p ...

Pretty remarkable headlines coming out of Berlin now. President Zelensky says I'll give up on the quest to join NAITO as well. We haven't seen really a single concession by the Russian sides that would something like this, though, get the gears turning toward peace.Well, Joe, I think you're right that we are seeing real progress coming out of these two days of talks in Berlin. There have been Ukrainian concessions. But I would put them in quotation marks.Okay. NATO membership was something that was always g ...

International Relations & Security - The US government is assessing a potential violation of ceasefire related to a strike on a Hamas general [4] - The US government expresses confidence in the Syrian president, attributing a recent ambush of US forces to ISIS rather than the Syrian government [5] - Discussions are underway regarding security guarantees for Ukraine, potentially involving a deal similar to Article 5 without NATO membership, to prevent renewed conflict [24][25] - Approximately 27,000 people, mostly soldiers, were killed in the Russia-Ukraine conflict last month [28] - The US government aims to ensure peace in the Middle East, citing its presence in Syria as part of this effort [30] - The US government claims to have achieved legitimate peace in the Middle East, backed by 59 countries [31] Domestic Politics & Policy - The US government is considering reclassifying marijuana, potentially leading to increased research opportunities [1][2] - There are concerns about the lack of Democrat appointments in key regulatory agencies like the SEC and CFTC going into 2026 [8] - The US government is advocating for the elimination of blue slips in the Senate to facilitate the appointment of US attorneys and judges [12][13] - The US government criticizes Obamacare, alleging it primarily benefits insurance companies, which have seen profits increase by 1,700% or more [14][15] - The US government suggests Republicans should eliminate the filibuster to advance their agenda, including voter ID laws and restrictions on mail-in voting [16][17][18] Trade and Economics - The US government spoke to President Xi about the conviction of Jimmy Lie in Hong Kong and requested his release [22]

Joining us now for the Start Movers podcast, Lisa matera. All right. I have to start with Massachusetts based I robot.Hey, good morning, Boston. It's the maker of the robot vacuum, the Roomba. Yeah.So its shares really taken a hit down more than 80%. It filed for bankruptcy, proposed handing over control to its main Chinese supplier. They expect to complete Chapter 11 by February.But you take a look at the company, right. Is founded in 1990. Engineers from M.I. T. , the Roomba, came out in 2002.So it's been ...

We had very long and very good talks. And again, I think things are going along pretty well. 27,000 soldiers were killed last month.It shouldn't happen. Should never happen, should have never started that war, should have never, ever started. But it did.And we're trying to get it. So that was Biden's situation, which I and to get it done. And I think we're closer now. And they they will tell you that they're closer now.We had numerous conversations with President Putin of Russia, and I think we're closer no ...

And right now we are 2 minutes away from the end of the trading day. Romaine Bostick alongside Katie Greifeld here to take you through to that closing bell with the global simulcast. We're joined now by Carol Massar and Tim Stenovec Welcome to our audiences across all of our Bloomberg platforms.That's television, that's radio, and that includes our partnership with YouTube. And for those folks watching right now, if you are confused as to why Tim and Carol were out of the fishbowl and into a new aquarium. W ...