Financial Performance - The bank reported a mid-year financial performance with a focus on high-quality development amidst weak macroeconomic recovery and ongoing real estate sector risks[6]. - In the first half of 2022, the company's operating income was CNY 31.778 billion, a year-on-year increase of 22.47%[30]. - The net profit attributable to shareholders was CNY 6.974 billion, reflecting a year-on-year growth of 1.80%[30]. - As of the end of the reporting period, total assets reached CNY 2.52 trillion, an increase of 10.26% compared to the end of the previous year[30]. - The total amount of loans and advances was CNY 1.47 trillion, up 9.41% from the previous year-end[30]. - The non-performing loan ratio stood at 1.49%, with a provision coverage ratio of 185.74%, indicating stable asset quality[30]. - The capital adequacy ratio was 11.75%, with a Tier 1 capital adequacy ratio of 9.64% and a core Tier 1 capital adequacy ratio of 8.04%, all maintaining reasonable levels[30]. Risk Management - The bank's risk management principles include controlling industry concentration and adhering to a "small and dispersed" lending approach[13]. - The company maintains a prudent and stable risk appetite, focusing on small and diversified credit principles to support the real economy[100]. - The company aims to control credit risk within a manageable range, maximizing comprehensive benefits adjusted for risk[101]. - Unified credit management is implemented for corporate clients, with a focus on comprehensive analysis and assessment of client risks and financial conditions[102]. - The company emphasizes risk management for small and micro enterprises, enhancing risk mitigation measures through monitoring and tracking overdue loans[103]. - The company has established a comprehensive risk management system, with the board of directors ultimately responsible for risk management[100]. Digital Transformation - The bank aims to enhance its digital transformation to support the development of "weak sensitivity" assets and create a comprehensive financial service ecosystem[13]. - The company's digital reform framework is centered around the "Zheshang Bank Digital Brain +185N" model to enhance risk management and operational efficiency[13]. - The company is focusing on digital transformation and has launched the "Micro Sea" digital brand, exploring blockchain and IoT technologies[35]. - The company has implemented a digital transformation strategy, optimizing interbank asset pool platforms and launching green bond collateral business[137]. - The company has launched a series of digital financial services, including online loan applications and approvals, to facilitate 24/7 self-service financing[146]. Wealth Management - The bank's wealth management scale (AUM) focuses on retail customer services, including financial product sales and asset agency services[12]. - The company aims to enhance its comprehensive financial service capabilities and has initiated a new wealth management strategy[30]. - The total balance of the company's wealth management products reached CNY 241.73 billion, with individual and institutional client funds accounting for 94.95% and 5.05% respectively[141]. - The cumulative issuance of wealth management products reached CNY 417.92 billion, generating asset management service fee income of CNY 30.1 million[141]. - The company has launched new wealth management products, including "Shengxin Win" and "Juxin Win," to enhance its product offerings[124]. Corporate Governance - The company’s governance structure is designed to ensure effective checks and balances among the board, supervisory board, and senior management[162]. - The board of directors consists of 13 members, including 2 female members and 11 with postgraduate degrees, enhancing diverse perspectives and professional experience[166]. - The company has maintained a stable shareholding structure, with no changes in ordinary shares during the reporting period[173]. - The company emphasizes investor relations management, focusing on communication and addressing investor concerns effectively[169]. - The company has adhered to the corporate governance code, with a commitment to transparency and accountability in its operations[171]. Shareholder Structure - The total number of shares held by the top ten unrestricted shareholders is 4,553,783,800, representing 21.41% of the total shares[175]. - The total number of shares held by the top ten restricted shareholders is 7,868,000,000, which includes significant stakes from various state-owned and private entities[178]. - The company has a diverse shareholder base, with multiple entities holding significant stakes, including Earning Star Limited and others, each holding 1.28%[182]. - The ownership structure shows a mix of beneficial owners and controlled corporation interests, highlighting the complexity of the shareholder landscape[182]. - The largest shareholder, Zhejiang Provincial Financial Holding Company, is controlled by the Zhejiang Provincial Finance Department[186]. Employee Development - The company has a focus on training key talents as part of its strategic development, emphasizing digital transformation and professional enhancement[200]. - The company conducted 708 training programs during the reporting period, with a total of 294,008 employee training sessions[200]. - The company’s employee distribution includes 7,851 marketing personnel, 1,586 front-line staff, and 8,975 back-office staff[198]. - The company aims to enhance its digital transformation and high-quality development, focusing on a strategy of "solid foundation, structural adjustment, risk control, and efficiency creation"[161]. - The company’s board of directors consists of 13 members, including 3 executive directors and 5 independent non-executive directors[193].

Financial Performance - In the first half of 2022, China Zheshang Bank reported operating income of RMB 31.74 billion, a year-on-year increase of 22.53%[14]. - The net profit attributable to shareholders for the same period was RMB 6.974 billion, reflecting a year-on-year growth of 1.80%[14]. - The company's operating income for the first half of 2022 reached RMB 31,740 million, representing a 22.53% increase compared to RMB 25,903 million in the same period of 2021[24]. - The net profit attributable to shareholders for the first half of 2022 was RMB 6,974 million, a 1.80% increase from RMB 6,851 million in the first half of 2021[24]. - The net interest margin for the first half of 2022 was 2.28%, an increase of 0.01 percentage points from 2.27% in the first half of 2021[25]. - The cost-to-income ratio improved to 23.88% in the first half of 2022, down by 1.21 percentage points from 25.09% in the same period of 2021[25]. - The company reported a non-recurring profit of RMB 39 million for the first half of 2022, after accounting for tax effects[29]. - The net interest income for the first half of 2022 was RMB 23.237 billion, up by RMB 2.859 billion or 14.03% compared to the same period last year[38]. - The non-interest income reached RMB 8.503 billion, representing a significant increase of RMB 2.978 billion or 53.90% year-on-year[38]. Asset and Liability Management - As of the end of the reporting period, total assets reached RMB 2.52 trillion, up 10.26% from the end of the previous year[14]. - Total liabilities amounted to RMB 2.36 trillion, growing by 11.47% year-on-year, with customer deposits reaching RMB 1.64 trillion, up 15.88%[14]. - The total amount of loans and advances was RMB 1.47 trillion, an increase of 9.41% compared to the end of last year[14]. - The total assets as of June 30, 2022, amounted to RMB 2,521,244 million, reflecting a 10.26% increase from RMB 2,286,723 million at the end of 2021[27]. - The total loans and advances amounted to RMB 1,474.061 billion, increasing by RMB 126.822 billion or 9.41% year-on-year[33]. - Total liabilities reached RMB 2,362.89 billion, an increase of RMB 243.05 billion or 11.47% compared to the end of the previous year[71]. - Customer deposits amounted to RMB 1,640.46 billion, up by RMB 224.76 billion or 15.88% year-over-year, with corporate deposits increasing by RMB 230.69 billion or 19.04%[72]. Loan Quality and Risk Management - The non-performing loan ratio stood at 1.49%, with a provision coverage ratio of 185.74%, indicating stable asset quality[14]. - The non-performing loan ratio as of June 30, 2022, was 1.49%, a decrease of 0.04 percentage points from 1.53% at the end of 2021[26]. - The provision coverage ratio increased to 185.74% as of June 30, 2022, up by 11.13 percentage points from 174.61% at the end of 2021[26]. - The proportion of normal loans was 95.20%, with a total of RMB 1,403.23 billion, reflecting an increase of RMB 110.44 billion from the previous year[75]. - Non-performing loans stood at RMB 219.69 billion, with a non-performing loan ratio of 1.49%, a decrease of 0.04 percentage points from the previous year[75]. - The company aims to control credit risk within a manageable range, maximizing comprehensive benefits adjusted for risk in local currency[97]. - Unified credit management is implemented for corporate clients, with comprehensive analysis and assessment of client risks and financial conditions[99]. - The company has established a credit risk management system for small and micro enterprises, focusing on standardized credit operations and risk mitigation measures[100]. Capital Adequacy and Regulatory Compliance - The capital adequacy ratio was 11.75%, with a tier 1 capital ratio of 9.64% and a core tier 1 capital ratio of 8.04%, all maintaining reasonable levels[14]. - The core Tier 1 capital adequacy ratio as of June 30, 2022, was 8.04%, a decrease of 0.09 percentage points from 8.13% at the end of 2021[28]. - The total risk-weighted assets amounted to RMB 1,596.18 billion, with a minimum capital requirement of 8.00%[89]. - The bank's leverage ratio was 4.97% as of June 30, 2022, down from 5.93% at the end of the previous year[90]. - The compliance risk management framework has been enhanced to ensure adherence to laws and regulations, with a focus on improving internal control and compliance management effectiveness[116]. Digital Transformation and Innovation - The company’s digital transformation efforts are centered around the "185N" system framework, enhancing operational efficiency across five major business segments[142]. - The company has launched a comprehensive product service system centered on customer needs, enhancing its core competitiveness across five major sectors and introducing new platforms such as the wealth management platform and mobile banking 5.0[143]. - The digital banking service system has achieved an electronic channel transaction substitution rate of 99.71%, leading the industry[149]. - The company has filed over 90 financial technology patents and published papers in top-tier conferences and international journals[147]. - The company has developed a digital RMB system and conducted pilot projects in multiple locations[144]. Shareholder and Corporate Governance - The company disclosed a total of 78 announcements for A-shares and 99 announcements for H-shares during the reporting period, ensuring equal access to information for all shareholders[168]. - The total number of issued ordinary shares was 21,268,696,778, comprising 16,714,696,778 A-shares and 4,554,000,000 H-shares[174]. - The company maintained a stable shareholding structure, with no changes in ordinary shares during the reporting period[175]. - The company actively engaged with investors through online meetings, with over 40,000 participants in the annual performance briefing[170]. - The company emphasizes board diversity, with 2 female members among 13 directors and 11 holding postgraduate degrees[167].

Financial Performance - Net profit attributable to shareholders was RMB 5,118 million, representing an increase of 11.84% compared to the same period last year[3] - The group achieved an operating income of RMB 15.391 billion, an increase of RMB 2.389 billion, or 18.37% year-on-year[13] - The bank's net profit for Q1 2022 reached RMB 5,222 million, reflecting an increase of 12.1% from RMB 4,657 million in the same period last year[26] - The bank's total operating income for Q1 2022 was RMB 15,391 million, an increase of 18.4% from RMB 13,002 million in Q1 2021[26] - Basic earnings per share rose to RMB 0.20, up 17.65% from RMB 0.17 in the same quarter last year[3] - The bank's basic earnings per share for Q1 2022 was RMB 0.20, compared to RMB 0.17 in Q1 2021, indicating a growth of 17.6%[28] Asset and Liability Management - As of March 31, 2022, total assets reached RMB 2,481,669 million, an increase of 8.53% compared to the end of 2021[3] - The total liabilities increased to RMB 2,325,368 million, marking a 9.70% rise compared to the end of 2021[3] - The bank's total equity decreased to RMB 156,301 million as of March 31, 2022, down from RMB 166,883 million at the end of 2021, a decline of about 6.4%[22] - The total cash and cash equivalents at the end of the period reached RMB 139,056 million, up from RMB 93,218 million year-on-year[39] Loan and Deposit Growth - The total amount of loans and advances was RMB 1,427,251 million, reflecting a growth of 5.94% year-on-year[3] - The bank's total deposits reached RMB 1,514,411 million, an increase of 6.97% year-on-year[3] - The net increase in deposits was RMB 97,174 million, indicating strong customer confidence and growth in deposit base[33] - The net increase in interbank and other financial institution deposits was RMB 33,008 million, compared to RMB 26,844 million in the first quarter of 2021[33] Income Composition - Non-interest income accounted for 25.29% of total operating income, an increase of 2.72 percentage points year-on-year[3] - The bank's fee and commission income for Q1 2022 was RMB 1,545 million, up 31% from RMB 1,180 million in Q1 2021[24] - The bank's investment income for Q1 2022 was RMB 2,489 million, significantly higher than RMB 420 million in Q1 2021, marking a substantial increase[24] Capital Adequacy and Ratios - The bank's core tier 1 capital adequacy ratio stood at 8.05%, slightly up from 8.01% at the end of 2021[5] - The capital adequacy ratio stood at 11.74%, a decrease of 1.15 percentage points from the end of the previous year[14] - The liquidity coverage ratio decreased to 134.97% from 163.50% at the end of 2021[8] - The cost-to-income ratio improved to 23.66%, down from 25.06% in the previous year[3] - The group’s cost-to-income ratio improved to 23.66%, a decrease of 1.40 percentage points year-on-year[13] Non-Performing Loans - The non-performing loan balance was RMB 21.812 billion, an increase of RMB 1.145 billion, or 5.54% compared to the end of the previous year[14] - The non-performing loan ratio remained stable at 1.53%, unchanged from the end of the previous year[14] Cash Flow Analysis - The net cash inflow from operating activities for the first quarter of 2022 was RMB 48,348 million, compared to a net outflow of RMB 70,128 million in the same period of 2021[33] - The total cash inflow from operating activities was RMB 174,496 million, an increase from RMB 98,314 million year-on-year[33] - The net cash outflow from investment activities was RMB 38,556 million, a significant decrease from a net inflow of RMB 7,063 million in the first quarter of 2021[36] - The cash inflow from financing activities was RMB 103,796 million, down from RMB 130,442 million in the previous year[39] - The net cash flow from financing activities was RMB 38,547 million, compared to RMB 44,117 million in the first quarter of 2021[39] Other Comprehensive Income - The bank's other comprehensive income for Q1 2022 showed a net loss of RMB 769 million, contrasting with a gain of RMB 164 million in the same period last year[28]

Financial Performance - Operating income for Q1 2022 was RMB 15,413 million, representing an 18.34% increase year-over-year from RMB 13,024 million in Q1 2021[5] - Net profit attributable to shareholders for Q1 2022 was RMB 5,118 million, up 11.84% from RMB 4,576 million in the same period last year[5] - The bank's basic earnings per share for Q1 2022 was RMB 0.20, an increase of 17.65% from RMB 0.17 in Q1 2021[5] - Total operating income for Q1 2022 was RMB 15,413 million, a 18.4% increase from RMB 13,024 million in the same period last year[24] - Net profit for Q1 2022 reached RMB 5,222 million, representing a 12.2% increase compared to RMB 4,657 million in Q1 2021[24] - The bank reported a total comprehensive income of RMB 5,033 million for Q1 2022, compared to RMB 4,628 million in the previous year[26] - Pre-tax profit for 2022 was 6,124 million RMB, an increase from 5,821 million RMB in 2021, reflecting a growth of approximately 5.2%[31] Asset and Liability Management - Total assets as of March 31, 2022, reached RMB 2,481,669 million, an increase of 8.53% compared to December 31, 2021[4] - The total liabilities reached RMB 2,325,368 million, an increase of 9.70% from RMB 2,119,840 million at the end of 2021[4] - Total assets reached CNY 2,481.67 billion, an increase of CNY 194.95 billion or 8.53% compared to the end of the previous year[18] - The bank's total liabilities increased to CNY 2,325.37 billion, up CNY 205.53 billion or 9.70% from the previous year-end[18] Capital Adequacy and Liquidity - The bank's core tier 1 capital adequacy ratio stood at 8.05% as of March 31, 2022, slightly down from 8.13% at the end of 2021[8] - The capital adequacy ratio stood at 11.74%, a decrease of 1.15 percentage points from the end of the previous year[18] - The liquidity coverage ratio was 134.97% as of March 31, 2022, down from 163.50% at the end of 2021[11] Loan and Deposit Growth - The total loans and advances amounted to RMB 1,427,251 million, reflecting a growth of 5.94% compared to RMB 1,347,239 million at the end of 2021[4] - The net increase in loans and advances for 2022 was 80,565 million RMB, up from 48,709 million RMB in 2021, indicating a significant increase in lending activity[31] - The net increase in customer deposits for 2022 was 97,174 million RMB, compared to a decrease of 62,623 million RMB in 2021, indicating strong deposit growth[31] Non-Interest Income and Cost Management - Non-interest income accounted for 25.40% of total operating income, up from 22.70% in the previous year[6] - The bank's cost-to-income ratio improved to 23.84%, down from 25.18% in the same period last year[6] - Non-interest income reached CNY 3.92 billion, a year-on-year increase of CNY 959 million or 32.44%[18] Cash Flow and Investment Activities - The bank's cash flow from operating activities showed a significant improvement, with a net inflow of CNY 48.35 billion compared to a net outflow in the previous year[21] - The net cash flow from operating activities for 2022 was 48,348 million RMB, a significant recovery from a net outflow of 70,128 million RMB in 2021[31] - The net cash used in investment activities for 2022 was 38,556 million RMB, a decline from a net inflow of 7,063 million RMB in 2021, indicating increased investment outflows[33] - Cash received from investment income in 2022 was 6,704 million RMB, up from 4,696 million RMB in 2021, showing a growth of approximately 42.7%[33] Risk Management - The non-performing loan ratio remained stable at 1.53%, unchanged from the end of the previous year[18] - The bank's non-performing loan ratio remained stable, reflecting effective risk management strategies[27] Future Outlook - The bank plans to expand its market presence through strategic partnerships and technology investments in the coming quarters[30]

Financial Performance - The company reported a stable financial performance for 2021, with total assets reaching RMB 1.5 trillion, an increase of 8% year-on-year[2]. - Net profit attributable to shareholders was RMB 30 billion, representing a growth of 12% compared to the previous year[2]. - The asset scale, operating income, and provisioned profit all achieved double-digit growth, indicating a robust financial performance[6]. - Annual operating income was CNY 54.58 billion, with a year-on-year growth of 14.3% and an increase of CNY 2.69 billion in the second half of the year compared to the first half[8]. - The company has achieved a significant reduction in inefficient assets and high-interest liabilities, leading to an improvement in net interest margins[6]. Risk Management - The company implemented a comprehensive risk management system, resulting in a positive trend in asset quality[6]. - The company is focused on maintaining zero occurrences of major operational risks and incidents through enhanced internal control and compliance management[6]. - The overall risk management strategy is designed to support high-quality development and adapt to new economic conditions, laying a solid foundation for future growth[95]. - Credit risk management aims to keep risks within acceptable limits while maximizing risk-adjusted returns, with a structured approach to assessing borrower creditworthiness[97]. - The company has implemented unified credit management for corporate clients, ensuring comprehensive assessments and adherence to regulatory requirements[99]. Digital Transformation - The company plans to enhance its digital banking services, aiming for a 25% increase in online transactions by the end of 2022[2]. - The company is committed to digital transformation, establishing a "1+5+N" digital reform framework to enhance financial services[6]. - The company has replaced over 3 million manual operations through digital process reengineering, saving approximately 150,000 hours of labor[140]. - The company has developed a digital platform for financial institution clients, improving operational efficiency and risk management[131]. - The electronic channel transaction substitution rate reached 99.70%, indicating industry-leading performance in online banking services[143]. Customer Base and Services - The bank's customer base expanded to 20 million, with a 15% increase in retail customers year-on-year[2]. - The company served over 39,000 core enterprises and their upstream and downstream customers in the supply chain, enhancing stability and growth[6]. - The company aims to enhance its five major business segments in 2022, focusing on high-quality development and risk control[8]. - The company has provided credit support exceeding CNY 6 billion to nearly 30,000 small and micro enterprises and individual businesses in the supply chain[124]. - The company has established partnerships with 2,161 smart manufacturing enterprises, providing financing exceeding 604.2 billion[125]. Governance and Compliance - The board of directors held 16 meetings in the reporting period, focusing on improving corporate governance and compliance with regulatory requirements[157]. - The company has a comprehensive internal control and risk management system, which is reviewed annually by the board[163]. - The board's composition includes 2 female members and 13 members with postgraduate degrees, enhancing the board's expertise and independent judgment[162]. - The company has established a three-year shareholder return plan for 2022-2024, focusing on sustainable growth and shareholder value[164]. - The company has adopted a code of conduct for securities trading that is not less stringent than the standards set by the Hong Kong Listing Rules[194]. Strategic Focus - The company aims to strengthen its presence in Zhejiang, focusing on financing and supporting local economic development initiatives[6]. - The company has set a vision to become a "first-class commercial bank" and is prioritizing digital reform and collaborative development across five major business sectors[6]. - The company is actively exploring potential mergers and acquisitions to enhance its market position and service offerings[2]. - The company has established a "two locations, three centers" disaster recovery system to enhance business continuity capabilities[116]. - The company is committed to preventing systemic financial risks while enhancing international financial cooperation and deepening financial reforms[153]. Awards and Recognition - The bank received the "2021 Financial Technology Innovation Award" from Global Finance magazine[19]. - The company has been recognized with multiple awards, including the "Bull Award" for its wealth management products, reflecting its strong market reputation[134]. - The company received multiple awards for its investment banking services, including the "2021 Banking Industry Boutique Investment Banking Tiangong Award" and "Outstanding ABS Lead Underwriter" awards[129]. - The company has been recognized for its digital transformation achievements, enhancing financial service quality and efficiency to support the real economy[138]. - The company has applied for over 80 financial technology patents and obtained more than 40 software copyrights in 2021, receiving over 20 awards for financial technology innovation[142].

Financial Performance - In 2021, the bank achieved a historical high in the incremental loans for inclusive small and micro enterprises, significantly enhancing support for the manufacturing sector through the "Spark Plan" and specialized credit policies[7]. - The bank's asset scale, operating income, and provisioned profit all experienced double-digit growth, indicating a positive trend in asset quality and improved net interest margin[8]. - Total assets reached CNY 2.29 trillion, an increase of 11.64% year-on-year[13]. - Operating income for the year was CNY 54.47 billion, up 14.19% compared to the previous year[13]. - Net profit attributable to shareholders was CNY 12.65 billion, reflecting a growth of 2.75% year-on-year[13]. - The total amount of loans and advances was CNY 13.5 trillion, growing by 12.49%[13]. - Non-performing loan ratio stood at 1.53%, with a provision coverage ratio of 174.61%[13]. - The bank's capital adequacy ratio was 12.89%, with a Tier 1 capital ratio of 10.80%[13]. - The bank's non-interest income grew by 18%[10]. - The company's operating income for 2021 was RMB 54,471 million, an increase of 14.19% compared to RMB 47,703 million in 2020[23]. - Net profit attributable to shareholders was RMB 12,648 million, reflecting a 2.75% increase from RMB 12,309 million in the previous year[23]. - The non-performing loan ratio increased to 1.53%, up by 0.11 percentage points from 1.42% in 2020[25]. - The company's basic earnings per share rose to RMB 0.55, a 3.77% increase from RMB 0.53 in 2020[23]. Risk Management - The bank's management emphasized the importance of risk management and compliance, maintaining zero occurrences of major operational risks[8]. - The bank's risk management strategy emphasizes a prudent and stable risk preference, maintaining asset quality stability[16]. - The company implemented a comprehensive risk management system, focusing on credit risk, market risk, and operational risk management[96]. - The company aims to control credit risk within a manageable range, maximizing risk-adjusted comprehensive benefits in local currency[97]. - The company has developed a unified credit management approach for financial institution clients, ensuring centralized risk management[102]. - The company has implemented differentiated risk control strategies in the real estate sector to optimize credit resource allocation[77]. - The company has established a comprehensive reputation risk management system, enhancing the timeliness and effectiveness of risk prevention through a digital monitoring platform and proactive measures[110]. Digital Transformation - The bank's digital transformation strategy, termed "1+5+N," was implemented to enhance its digital financial services and overall operational efficiency[7]. - The bank plans to deepen its digital reform and enhance its comprehensive financial service model in 2022, aligning with the national "14th Five-Year Plan" objectives[8]. - The company aims to enhance its market influence and positive image through proactive public relations and reputation risk training for employees[110]. - The company has applied for over 80 financial technology patents and published the first blockchain industry chain financial white paper in the banking sector, emphasizing innovation in financial services[114]. - The digital transformation efforts led to the replacement of over 3 million manual operations, saving approximately 150,000 hours of labor[137]. Business Strategy and Development - The bank's strategy focuses on five major business segments, promoting coordinated development[10]. - The company aims to become the most competitive national joint-stock commercial bank and the most important financial platform in Zhejiang Province[15]. - The company has established cooperation with 2,161 intelligent manufacturing enterprises, with total financing exceeding 604.2 billion CNY[123]. - The company launched the "Starfire Plan" focusing on specialized, innovative, and high-tech enterprises, addressing financing challenges for light-asset companies[124]. - The company has committed to ongoing training and compliance education to strengthen its anti-money laundering efforts and ensure regulatory compliance[115]. Corporate Governance - The board of directors consists of 15 members, including 4 executive directors and 7 independent non-executive directors, ensuring compliance with governance standards[154]. - The company is committed to improving corporate governance and has implemented a governance structure that promotes effective checks and balances among its various bodies[152]. - The board confirmed its responsibility for risk management and internal control systems, reviewing their effectiveness annually[156]. - The company has established a diverse board composition policy to ensure a range of perspectives and expertise among board members[171]. - The company has a long-term development plan for 2021-2025, focusing on inclusive finance and strategic growth[157]. Customer Service and Client Engagement - The company has emphasized enhancing customer service capabilities and expanding its client base, which has positively impacted loan growth[65]. - The company has maintained a customer satisfaction rate of 99.86% for its telephone banking services[143]. - The company processed 37.3351 million transactions through personal online banking, with a total transaction amount of 2.129139 trillion yuan[141]. - The number of personal mobile banking customers reached 4.5779 million, a year-on-year increase of 13.38%[142]. International Business - The company achieved a historic breakthrough in international business, providing international settlement services totaling 218.2 billion USD during the reporting period[125]. - The company’s foreign exchange trading services totaled 82.4 billion USD, with the "Zhejiang Trading Treasure" platform accounting for 37.4 billion USD of that volume[125]. - The company’s international business liquidity service balance was 56 billion RMB, reflecting strong support for foreign trade new business formats[125]. Financial Investments and Asset Management - Financial investments totaled RMB 651,822 million, marking a significant increase of 23.36% from RMB 528,385 million in the previous year[66]. - The asset management service fee income reached CNY 529 million during the reporting period[131]. - The asset management business had a total balance of CNY 245.09 billion, with net value products accounting for 73.55% of the total[131]. Compliance and Regulatory Adherence - The company emphasizes strict compliance with information disclosure regulations and has established a management system for insider information[189]. - The company has implemented a robust compliance risk management framework, ensuring adherence to regulations and enhancing compliance culture through training and internal controls[113]. - The company has received multiple honors, including the "Advanced Unit Supporting Economic and Social Development in Zhejiang Province" and an AAA credit rating from China Chengxin International[147].

Financial Performance - In the first half of 2021, Zhejiang Zheshang Bank reported operating income of CNY 25.948 billion, a year-on-year increase of 3.05%[8]. - Net profit attributable to shareholders reached CNY 6.851 billion, reflecting a year-on-year growth of 1.12%[8]. - Total assets amounted to CNY 2.15 trillion, up 5.18% from the end of the previous year, with total loans and advances reaching CNY 1.27 trillion, an increase of 6.22%[8]. - The bank's total liabilities were CNY 2.02 trillion, growing by 5.41%, while the balance of deposits reached CNY 1.37 trillion, up 2.37%[8]. - The non-performing loan ratio stood at 1.50%, with a provision coverage ratio of 180.24%, indicating stable asset quality[8]. - Capital adequacy ratio was 12.42%, with a Tier 1 capital ratio of 9.46% and a core Tier 1 capital ratio of 8.37%, all maintaining reasonable levels[8]. - Operating income for the period was RMB 25.948 billion, reflecting a year-on-year increase of 3.05%[18]. - Net profit attributable to shareholders was RMB 6.851 billion, representing a growth of 1.12% year-on-year[18]. - The average return on total assets was 0.67%, while the average return on equity was 11.00%[21]. - The company achieved a net profit of RMB 6.851 billion in the first half of 2021, representing a year-on-year growth of 1.12%[21]. Risk Management - The company emphasizes risk management strategies in its operations[3]. - The company has implemented a comprehensive risk management system focusing on prudent and stable risk preferences[73]. - The company aims to control credit risk within a reasonable range to maximize risk-adjusted comprehensive benefits[74]. - The company has strengthened its customer base and optimized its business structure as part of its risk management strategy[73]. - The company is committed to enhancing its big data risk control platform to maintain asset quality stability[73]. - The company has established a Chief Risk Officer position to oversee comprehensive risk management responsibilities[73]. - The company implements unified credit management for corporate clients, establishing comprehensive credit limits based on thorough evaluations[75]. - The company has strengthened credit risk management for small and micro enterprises, focusing on overdue tracking and monitoring to control overdue and non-performing loans[76]. - The company actively develops a credit evaluation system for personal loans, enhancing risk management mechanisms and improving post-loan monitoring[77]. Corporate Governance - The company has a total of 14 board members, including 1 executive director, 6 non-executive directors, and 7 independent non-executive directors as of the end of the reporting period[161]. - The company held a total of 34 meetings during the reporting period, including 2 shareholder meetings and 10 board meetings[125]. - The board of directors approved 52 proposals during the reporting period, with 12 meetings held by specialized committees[127]. - The supervisory board convened 6 meetings, reviewing 24 proposals and 17 reports during the reporting period[128]. - The company emphasizes the importance of information disclosure and adheres strictly to regulatory requirements[130]. - The company disclosed a total of 72 announcements for A-shares and 81 announcements for H-shares during the reporting period, ensuring equal access to information for all shareholders[131]. Shareholder Structure - As of June 30, 2021, the total number of ordinary shares issued by the company was 21,268,696,778, including 16,714,696,778 A-shares and 4,554,000,000 H-shares[135]. - The total number of ordinary shareholders reached 285,005, with 284,883 holding A-shares and 122 holding H-shares as of the reporting period end[137]. - The largest shareholder, Hong Kong Central Clearing Limited, held 4,553,781,800 shares, representing 21.41% of the total shares[138]. - Zhejiang Financial Holding Co., Ltd. held 2,655,443,774 shares, accounting for 12.49% of the total shares, with all shares under limited sale conditions[138]. - The company maintained a consistent share structure with no changes in ordinary shares during the reporting period[136]. Digital Transformation - The company aims to enhance digital transformation through financial technology, focusing on innovation and integration of services[109]. - The online transaction substitution rate exceeded 99%, indicating a strong shift towards digital banking services[192]. - The company processed 19.7523 million transactions through personal online banking, with a total transaction amount of 1,120.227 billion yuan[116]. - The number of personal mobile banking customers reached 4.3348 million, a year-on-year increase of 17.04%[117]. - The company processed 49.4501 million transactions through mobile banking, with a total transaction amount of 1,247.729 billion yuan[117]. Community Engagement - The bank promoted a "bank + leading enterprises + cooperatives + farmers" financial service model to support the development of characteristic industries in poverty-stricken areas[193]. - The bank invested a total of RMB 15.7545 million in educational support for 20 rural primary schools, benefiting 7,168 students[193]. International Operations - The company provided international settlement services amounting to USD 77.035 billion, a year-on-year increase of 58%[92]. - The company issued international trade financing of USD 9.842 billion, a year-on-year increase of 12%, with USD 3.793 billion financed through platform models[92]. - The company provided cross-border guarantees and financing balances of USD 4.508 billion as of June 2021[92]. Awards and Recognition - The company was awarded multiple accolades, including the title of core trader in the interbank RMB market for 2020[95]. - The company received several awards, including the "Outstanding Contribution Award for Guarantee Business" from the Central National Debt Registration and Settlement Co., Ltd. for 2020[97].