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十家航司被约谈后,消费者仍受“锁座”困扰
Nan Fang Du Shi Bao· 2025-11-30 10:34
Core Viewpoint - The long-standing and controversial airline "seat locking" phenomenon is expected to undergo rectification following a special investigation by the Jiangsu Provincial Consumer Protection Committee, which has interviewed ten domestic airlines and requested written responses regarding corrective actions [1][5]. Group 1: Investigation Findings - The Jiangsu Provincial Consumer Protection Committee conducted an investigation into the "seat locking" practices of ten major airlines, revealing that the proportion of locked seats during the purchasing phase ranged from 19.9% to 62.1%, with an average of 38.7% [2][3]. - Notably, Spring Airlines' Nanjing-Lanzhou route had a seat locking rate exceeding 60%, while Shenzhen Airlines' Shenzhen-Zhanjiang route exceeded 50% [2][3]. - Other airlines like Hainan Airlines, Eastern Airlines, and Xiamen Airlines had locking rates between 40% and 46%, while Lucky Air had a relatively low rate of less than 20% [2][3]. Group 2: Reasons for Seat Locking - Airlines provided various justifications for seat locking, including reserving seats for special passengers, ensuring emergency seat availability, and maintaining flight load balance [4]. - The investigation identified common issues with the "seat locking" phenomenon, including a lack of clear communication regarding seat locking rules, vague explanations, differential resource allocation based on membership levels, and unilateral rights granted to airlines [4]. Group 3: Consumer Feedback and Reactions - Consumers expressed dissatisfaction with the differentiation of paid and free seating areas in economy class, indicating that such practices increase travel costs and lead to a frustrating experience [6][10]. - Feedback highlighted that many passengers were unaware of the specific rules regarding seat locking, leading to limited seat choices, especially for families traveling together [10][11]. Group 4: Regulatory Actions and Implications - The Jiangsu Provincial Consumer Protection Committee has mandated that the airlines submit written corrective actions within 15 working days, including self-inspections and revisions of unfair terms related to "seat locking" [5][15]. - Legal experts have commented that the "seat locking" practice infringes on consumer rights and may violate consumer protection laws, suggesting that the committee's actions could serve as a model for regulatory oversight in other regions [15][16].
长虹华意的铁腕革新 企业活起来 奋斗者硬起来
Zhong Jin Zai Xian· 2025-11-27 06:01
Core Insights - The article highlights the transformation of Changhong Huayi Jingzhou from a struggling company to a leading player in the small refrigeration compressor industry, driven by a strong spirit of perseverance and reform [1][24]. Group 1: Leadership and Legacy - The company's success story is characterized by a relay of leadership, where each leader has contributed to the company's development while maintaining the original vision [4]. - The initial struggles included significant debt and operational challenges, which were addressed through strategic restructuring and partnerships with established companies [4][5]. - The current CEO, Peng Zhenjin, faced severe challenges upon taking over, including insufficient net assets and overdue receivables, but he committed to revitalizing the company [6] [8]. Group 2: Reform and Innovation - The company implemented rigorous reforms to enhance operational efficiency, including restructuring management and introducing performance-based incentives [10][11]. - A "simulated contracting" model was introduced to link cost control with employee performance, resulting in increased motivation and productivity [10]. - The company has significantly increased its technological investment, achieving high levels of automation in production lines, which has led to a substantial reduction in labor requirements [15][19]. Group 3: Market Expansion and Product Development - Changhong Huayi Jingzhou has adopted a multi-faceted sales strategy to enhance market presence, focusing on both domestic and international markets [11][13]. - The L series commercial compressors have become a bestseller in the European and American markets, while the DM series has broken foreign monopolies in the vehicle-mounted compressor sector [17]. - The company aims to achieve significant production and efficiency targets by 2025, including a goal to increase output by 150,000 units while reducing workforce by 150 [21][24].
机票“锁座”变相收费 10家航司被约谈
Bei Jing Shang Bao· 2025-11-26 15:54
Core Viewpoint - The Jiangsu Consumer Rights Protection Committee has released a report highlighting issues related to seat locking practices by airlines, including widespread locking behavior, excessive locking of premium seats, disguised fees for unlocking, and infringement on consumer rights [1][4]. Group 1: Investigation Findings - The average seat locking rate among the 10 surveyed airlines is 38.7%, with rates ranging from 19.9% to 62.1% [3][4]. - Spring Airlines and Shenzhen Airlines have particularly high locking rates, exceeding 60% and 50% respectively, while Juneyao Airlines has a relatively low rate of under 20% [3][4]. - The investigation focused on the locking ratio, locking range, redemption methods, and customer service explanations [3]. Group 2: Identified Issues - Widespread seat locking practices are prevalent, with premium seats being excessively locked, limiting consumer choices to less desirable seats [4][5]. - The unlocking mechanism often requires payment or points redemption, which disadvantages non-members or infrequent travelers, effectively increasing travel costs [4][5]. - There is a lack of transparency in information provided to consumers, with unclear seat selection rules and inadequate customer service responses [4][5]. Group 3: Recommendations and Actions - The Jiangsu Consumer Rights Protection Committee has urged airlines to conduct self-examinations and rectify unfair terms in their agreements regarding seat locking [1][6]. - Airlines are recommended to ensure a reasonable and balanced distribution of free seat options, limiting paid options to only those necessary for special circumstances [7]. - Continuous monitoring of airlines' compliance with these recommendations will be conducted, with potential follow-up measures if necessary [8].
买机票还要再花钱选座?10家航司被约谈!锁座比例平均超38%
Bei Jing Shang Bao· 2025-11-26 14:33
四川航空、山东航空、春秋航空选座页面 解锁机制变相付费,挤压普通消费者权益。锁定的优选座位主要依赖会员积分/里程兑换,但非会员或 偶尔出行的消费者缺乏积分累积渠道,只能被动接受普通座位;部分航司进一步增设付费路径,开放积 分/里程付费购买座位,实质将"基本座位选择权"拆分为付费服务,变相提高出行成本。 此外,信息不透明且解释不合理,侵犯知情权。部分航司选座页面标识模糊,购票时未显著告知锁座规 则与收费标准;客服回应则多显牵强,常以"保障安全""系统默认"等为由,与"高比例锁座、付费即 解"的实际相悖,无法提供合法合理依据。 11月26日,针对由来已久的飞机"锁座"及有偿选座服务等问题,江苏省消保委发布消息称,已于11月21 日线上约谈了东方航空、南方航空、中国国航、海南航空、厦门航空、深圳航空、山东航空、四川航 空、春秋航空、吉祥航空等十家航空公司。 江苏省消保委结合调查结果,通报了机票锁座服务市场存在的四个问题。锁座行为普遍存在,优质座位 过度锁定。10家航司经济舱均存在锁座行为,购票阶段锁座比例介于19.9%—62.1%之间,均值达 38.7%。且锁定范围高度集中于经济舱前排、靠窗及靠过道等消费者偏好的优 ...
机票“锁座”近四成,江苏消保委约谈10家航司直指变相付费
Bei Jing Shang Bao· 2025-11-26 13:02
Core Viewpoint - The Jiangsu Consumer Rights Protection Committee has released a report highlighting issues related to seat locking practices by airlines, including widespread seat locking, excessive locking of premium seats, disguised fees for unlocking, and infringement on consumer rights [1][4]. Group 1: Survey Findings - The average seat locking rate among the 10 surveyed airlines is 38.7%, with rates ranging from 19.9% to 62.1% across different routes [2][4]. - Spring Airlines has the highest locking rate at over 60% for the Nanjing-Lanzhou route, while Juneyao Airlines has the lowest at under 20% [2][4]. - The survey included major airlines such as China Southern Airlines, China Eastern Airlines, and Hainan Airlines, focusing on their booking apps to assess seat locking practices [2][4]. Group 2: Identified Issues - The report identifies four main issues: the prevalence of seat locking, excessive locking of desirable seats, disguised fees for unlocking, and lack of transparency in information provided to consumers [4][5]. - Premium seats are predominantly locked, limiting consumer choice to less desirable options, which infringes on consumer rights [4][5]. - Airlines are increasingly charging for seat selection, which can significantly increase travel costs, especially for families seeking adjacent seating [6][8]. Group 3: Recommendations and Actions - The Jiangsu Consumer Rights Protection Committee has urged airlines to conduct self-inspections and rectify unfair terms in their agreements regarding seat locking [6][7]. - Airlines are recommended to ensure a reasonable distribution of free seat options and to eliminate disguised fees associated with seat selection [6][7]. - Continuous monitoring of airlines' compliance with these recommendations will be conducted by the Jiangsu Consumer Rights Protection Committee [8].
平均38.7%座位被锁定 江苏消保委约谈10家航司要求限期整改
Yang Shi Xin Wen· 2025-11-26 11:02
近期,飞机"锁座"及有偿选座服务引发热议,不少消费者反映,在线选座时经济舱前排、靠窗、靠过道 等较为便利舒适的座位常被单独锁定,要么无法选择,要么需额外付费或用积分兑换。这一行为无异于 是航司变相增加收益的手段,损害了消费者合法权益。江苏省消保委近期针对机票锁座开展了专项调 查,于今天(11月26日)公布了调查结果。 一是确保信息透明,清晰、完整、及时地向消费者告知座位分布与收费政策; 二是保障规则公平,确保购买同等票价旅客享有平等的选座机会; 三是尊重选择自主,充分保障消费者的知情权与选择权,杜绝变相强制消费。 同时,江苏省消保委就飞机票锁座问题的整改工作,向各航司提出两点明确要求,并于15个工作日内将 整改情况以书面形式进行提交。 此次调查选取了国内10家航司作为调查对象,包括东方航空、南方航空、中国国航、海南航空、厦门航 空、深圳航空、山东航空、四川航空、春秋航空、吉祥航空,通过消费者实际购票、线上选座的方式, 对上述航司的官方购票App进行了摸查,重点关注锁座比例、锁座范围、兑换模式及客服解释口径等内 容。为厘清行业经营边界,推动消费者合法权益得到切实保障,江苏省消保委线上约谈上述十家航空公 司。会上 ...
江苏省消保委就飞机“锁座”问题约谈10家航司 要求限期整改
Di Yi Cai Jing· 2025-11-26 05:44
据江苏省消保委消息,近期,飞机"锁座"及有偿选座服务引发热议。为厘清行业经营边界,推动消费者 合法权益得到切实保障,江苏省消保委于11月21日线上约谈东方航空、南方航空、中国国航、海南航 空、厦门航空、深圳航空、山东航空、四川航空、春秋航空、吉祥航空等十家航空公司。会上,江苏省 消保委结合调查结果,通报了机票锁座服务市场存在的四个问题:一是锁座行为普遍存在,优质座位过 度锁定;二是解锁机制变相付费,挤压普通消费者权益;三是信息不透明且解释不合理,侵犯知情权; 四是协议文本存在不公平格式条款,权利义务设置不对等。江苏省消保委就飞机票锁座问题的整改工 作,向各航司提出两点明确要求,并于15个工作日内将整改情况以书面形式进行提交。 (文章来源:第一财经) ...
山航支教志愿者:用爱营造自然环境
Group 1 - The article highlights the volunteer teaching program "Blue Sky Classroom" by China Aviation Group, where volunteers from Shandong Airlines engage in educational activities in remote areas of Inner Mongolia and Guangxi [1][23] - The experiences of volunteers like Liu Yangshuo and Zhang Kaiwen illustrate the profound impact of education and personal connection on students, fostering their dreams and aspirations [4][10][18] - The program emphasizes the importance of nurturing children's interests in learning, particularly in subjects like English, and instilling values of love and care [5][11][19] Group 2 - Liu Yangshuo's teaching experience in Inner Mongolia involved overcoming challenges related to language barriers and cultural differences, ultimately creating a warm and supportive learning environment [4][6] - Zhang Kaiwen's approach included using creative methods to engage students, such as incorporating local culture and future aspirations into lessons, which helped students visualize their potential [10][12] - Lin Weiming's focus on building relationships with students, particularly those who are difficult to manage, highlights the significance of emotional support in education [17][20] Group 3 - The article emphasizes the ongoing nature of love and education, with new batches of volunteers continuing to support and inspire children, indicating a sustainable model for community engagement [23] - The personal growth of volunteers through their experiences reflects a reciprocal relationship between teaching and personal development, enhancing their professional skills and emotional intelligence [20][22] - The overarching theme of the article is the creation of a bridge of dreams between volunteers and students, symbolizing hope and future possibilities for the children [19][22]
长虹华意:公司按规定在定期报告中披露了对应时点的股东信息
Zheng Quan Ri Bao· 2025-11-18 11:38
Group 1 - The company, Changhong Huayi, responded to investor inquiries on November 18, indicating that it ensures fair information disclosure by adhering to regulations regarding shareholder information in its periodic reports [2] - Investors are encouraged to pay attention to the company's periodic reports for relevant updates [2]
多家航空公司:涉日机票可免费退改
Qi Lu Wan Bao· 2025-11-16 04:22
Core Viewpoint - Multiple Chinese airlines have announced special handling policies for tickets related to flights to Japan due to recent travel advisories from the Ministry of Foreign Affairs and Chinese embassies in Japan, urging citizens to avoid travel to Japan and to enhance safety awareness [1][2]. Group 1: Applicable Conditions - The special handling policies apply to tickets purchased or exchanged before 12:00 on November 15, 2025, with travel dates between November 15, 2025, and December 31, 2025, for flights to and from various Japanese cities [2][7][9][11][13][21][25][27]. Group 2: Ticket Change and Refund Rules - For ticket changes, the first change is free of charge, but fare differences may apply. Subsequent changes must adhere to the original ticket conditions [4][6][10][12][18][22][26]. - Refunds for unused segments are allowed without a refund fee, but previously changed tickets will follow the original ticket conditions for refunds [5][12][19][22][26]. - If passengers wish to change the itinerary or carrier, it is recommended to refund the original ticket and purchase a new one [6][10][12][18][22][26]. Group 3: Specific Airline Policies - China National Airlines, Southern Airlines, Eastern Airlines, Sichuan Airlines, Hainan Airlines, Spring Airlines, Shenzhen Airlines, Xiamen Airlines, and Shandong Airlines have all issued similar policies regarding ticket changes and refunds for flights to Japan [2][7][9][11][13][21][25][27].