Core Viewpoint - The "Annual Outstanding Overseas Award" was presented to Aurora (JG.US) during the "Technology Empowerment · Capital Breakthrough" online sharing session, recognizing its significant achievements in global capital operations over the past year [1] Group 1: Award Significance - The "Annual Outstanding Overseas Award" aims to honor institutions, enterprises, or key projects that have achieved breakthrough accomplishments in globalization through forward-looking vision, innovative models, and excellent execution [1] - Award-winning companies effectively allocate global resources and deeply integrate into the international industrial chain, enhancing the brand value, pricing power, and industry voice of Chinese enterprises in the global market [1]

Group 1 - The "Annual Outstanding Overseas Award" recognizes companies that have achieved breakthrough accomplishments in global capital operations through forward-looking vision, innovative models, and excellent execution in the past year [1] - The awarded companies effectively allocate global resources and deeply integrate into the international industrial chain, enhancing the brand value, pricing power, and industry voice of Chinese enterprises in the global market [1] Group 2 - The "Golden Award" aims to create the most valuable reference list of listed companies and unicorns in the investment community, covering all listed companies on the Hong Kong Stock Exchange, Shanghai Stock Exchange, Shenzhen Stock Exchange, New York Stock Exchange, American Stock Exchange, and NASDAQ [2]

Core Insights - The Ecuadorian National Electoral Council (CNE) improved operational efficiency and transparency in its electoral process by adopting EngageLab's omnichannel intelligent communication solution [1][5][8] Group 1: Challenges - The CNE faced significant challenges in disseminating vital information quickly and reliably to thousands of officials across Ecuador's diverse geography [3][2] - Traditional communication methods like email and SMS were inadequate due to delays and low open rates, necessitating a more effective solution [3] Group 2: EngageLab Solutions - EngageLab provided a robust WhatsApp Business API solution, leveraging the popularity of WhatsApp in Ecuador to ensure officials received messages on a familiar platform [3][4] - The solution enabled centralized, automated management of communications, ensuring synchronization among all officials involved in the electoral process [4][6] Group 3: Results - The partnership with EngageLab led to a communication efficiency improvement of over 40%, allowing for faster coordination and decision-making [10] - The CNE achieved a 95% message delivery rate with WhatsApp, significantly enhancing the reliability of critical communications compared to previous methods [10] - The implementation of this solution reinforced public trust in the electoral process by ensuring smooth operations and reliable communication [10][8]

Core Insights - The Ecuadorian National Electoral Council (CNE) improved operational efficiency and transparency in its electoral process by adopting EngageLab's omnichannel intelligent communication solution [1][5][8] Group 1: Challenges - The CNE faced significant challenges in disseminating vital information quickly and reliably to thousands of officials across diverse geographical locations [3] - Traditional communication methods like email and SMS were inadequate due to potential delays and low open rates, necessitating a more effective solution [3] Group 2: EngageLab Solutions - EngageLab provided a robust WhatsApp Business API solution, leveraging the popularity of WhatsApp in Ecuador to ensure officials received messages on a familiar platform [3][4] - The solution enabled centralized, automated management of communications, ensuring synchronization among all officials involved in the electoral process [4][7] Group 3: Results - The partnership with EngageLab led to a communication efficiency improvement of over 40%, allowing for faster coordination and decision-making [10] - The CNE achieved a 95% message delivery rate with WhatsApp, significantly enhancing the reliability of critical communications compared to previous methods [10]

Core Insights - The "Annual Outstanding Overseas Award" recognizes companies that have achieved significant breakthroughs in global capital operations through innovative models and excellent execution in the past year [1][2] - The award aims to enhance the brand value, pricing power, and industry influence of Chinese enterprises in the global market [1] Group 1: Award Recipients - Ten companies received the "Annual Outstanding Overseas Award," including iQIYI (IQ.US), Cainiao, IGG (00799.HK), Aurora (JG.US), Leapmotor (09863.HK), Shengyi (06069.HK), Xuanwu Cloud (02392.HK), Yejv Medical (06929.HK), China Union Plastic (02128.HK), and Zhongwen Online (300364.SZ) [1] - The ranking of the award recipients is not in any particular order and is based on the first letter of the company names [1] Group 2: Selection Criteria - The selection for the "Golden Award" aims to create a reference value for listed companies and unicorns in the investment community [2] - The evaluation covers all listed companies and unicorns on major exchanges, including the Hong Kong Stock Exchange, Shanghai Stock Exchange, Shenzhen Stock Exchange, New York Stock Exchange, and NASDAQ [2]

Core Viewpoint - EngageLab has launched a new behavior verification CAPTCHA solution aimed at enhancing digital security while improving user experience for global enterprises [1][2]. Group 1: Product Features and Advantages - AI-driven behavior analysis provides real-time detection and interception of automated attacks, continuously upgrading its protective capabilities [1]. - The verification experience is designed to be user-friendly, incorporating gamified interactions to reduce user drop-off rates [1]. - The solution is easy to integrate with a lightweight SDK and flexible architecture, allowing for quick deployment across web, mobile, and API interfaces [1]. - Comprehensive data statistics are available through a real-time dashboard, offering insights into security status and user dynamics to aid decision-making [1]. - The product complies with global regulations, prioritizing user privacy and meeting international standards [1]. - 24/7 technical support ensures uninterrupted protection and normal business operations [1]. Group 2: Market Impact - EngageLab's CAPTCHA solution is already being utilized in critical business scenarios such as account registration, SMS verification, limited-time promotions, and high-value data queries, effectively reducing fraud, lowering operational costs, and enhancing customer satisfaction [2]. - The solution enables companies to achieve a perfect balance between robust security measures and convenient user experiences, safeguarding revenue, brand reputation, and customer loyalty [2].

Core Insights - Aurora Mobile Limited has launched LiveDesk, an AI-driven customer service platform designed to enhance multi-channel customer communication and improve service efficiency [1][4]. Industry Challenges - Enterprise customer service is facing challenges such as fragmented communication channels, delayed responses, and limited service efficiency, which increase management costs and impact customer satisfaction [3]. LiveDesk Features - LiveDesk utilizes AI Agents to handle up to 90% of common inquiries, reducing operational costs by 70% and supporting omnichannel integration across various platforms [4]. - The platform offers intelligent routing for inquiries, ensuring simple questions are answered automatically while complex issues are escalated to human agents [4]. - LiveDesk includes dual service modes of "Live Chat" and "Smart Ticketing," optimizing resource allocation and enhancing team collaboration [4]. - Comprehensive data insights are provided, allowing enterprises to track customer behavior and optimize service strategies [4]. Application Across Industries - LiveDesk is applicable in various sectors including e-commerce, software services, gaming, and lifestyle services, facilitating pre-sale guidance, after-sale support, and complaint handling [6]. Value Proposition - The launch of LiveDesk aims to improve customer response speed, enhance customer satisfaction to over 90%, and significantly reduce the workload of customer service teams [10].

Core Insights - Aurora Mobile's EngageLab has launched a new AI-driven customer service platform called LiveDesk, focusing on "AI Agent x Human Agent" collaboration to enhance service efficiency and customer experience [1][6] Group 1: Customer Service Challenges - Enterprises face multiple challenges in customer service, including fragmented communication channels, delayed responses, and limited service efficiency, leading to increased management costs [2] - Human agents struggle to provide efficient 24/7 responses, and resource allocation for complex issues often creates bottlenecks, negatively impacting customer satisfaction and business growth [2] Group 2: LiveDesk Innovations - LiveDesk utilizes AI Agents to automatically handle up to 90% of common customer inquiries, reducing operational costs by 70% [3] - The platform supports multi-channel access, integrating various touchpoints such as websites, apps, social media, and SMS for unified customer interaction management [3] - AI Agents provide real-time initial screening of inquiries, efficiently routing simple issues to automated responses while complex queries are seamlessly transferred to Human Agents [3] Group 3: Enhanced Collaboration and Insights - LiveDesk features both "online chat" and "smart ticket" services, allowing precise matching of solutions to customer issues, thereby improving resource allocation and team collaboration [4] - The platform offers comprehensive data tracking and customer behavior analysis, enabling insights into customer satisfaction, ticket handling, and team performance for continuous service strategy optimization [4] - AI Agents can customize interaction styles and support multimedia communication, enhancing the personalization of customer service experiences [4] Group 4: Industry Applications and Growth - LiveDesk is applicable across various industries, including e-commerce, software services, gaming, and lifestyle services, supporting diverse scenarios such as pre-sales guidance, post-sales support, complaint handling, and membership marketing [5] - The AI-driven automation and multi-channel coverage enable seamless integration of customer service and automated marketing, creating a sustainable growth engine for businesses [5] Group 5: Value Proposition - The launch of LiveDesk is expected to significantly enhance customer response speed, with customer satisfaction rates exceeding 90%, thereby increasing customer loyalty [7] - The workload of customer service teams is reduced, leading to effective operational cost savings of 70%, achieving an optimal balance between efficiency and cost [7] - The platform facilitates the accumulation of customer data assets and multi-dimensional insights, driving precise marketing and continuous service optimization [7] - Personalized and intelligent customer experiences help businesses build core competitive advantages in the digital marketplace [7]

Core Insights - Aurora Mobile Ltd. has announced a new enterprise partnership with Beijing Fenbeitong Technology, enhancing its messaging solution, JPush, for corporate expense management in China [2][7]. Group 1: Partnership Details - The collaboration integrates Aurora's JPush with Fenbeitong's financial management platform, aiming to improve user communication and engagement in expense workflows [2][3]. - Fenbeitong previously faced challenges with message delivery, which JPush aims to resolve by providing a stable notification channel for reimbursements and spending alerts [4]. Group 2: Technical Capabilities - JPush supports multiple platforms including Android, iOS, HarmonyOS, Web, and QuickApp, ensuring compatibility with major device notification systems like Huawei, Xiaomi, OPPO, Vivo, and Apple [4][6]. - Aurora's infrastructure is capable of handling tens of billions of daily visits, making it suitable for high-traffic corporate applications [5]. Group 3: User Engagement and Strategic Value - The integration allows for smarter user segmentation, enabling targeted messaging for finance staff and employees [6]. - Aurora believes this partnership will enhance user engagement and retention for Fenbeitong, positioning JPush as a key messaging engine in the enterprise software market in China [7].

Core Viewpoint - Aurora Mobile Limited has partnered with Beijing Fenbeitong Technology Co., Ltd. to enhance messaging efficiency and user engagement through the integration of Aurora Mobile's JPush solution with Fenbeitong's core app [1][6]. Group 1: Partnership Details - The partnership aims to improve user experience by leveraging advanced technology for better messaging efficiency [1][6]. - Fenbeitong, a leading enterprise expense management platform, seeks to provide real-time updates and notifications to its large user base [2][6]. Group 2: Technology Integration - JPush supports multiple operating systems and messaging channels, ensuring consistent notifications across various devices [3][4]. - The integration of JPush has established a stable and intelligent messaging hub for Fenbeitong, enhancing user engagement and retention [5][6]. Group 3: User Experience Enhancement - JPush's features allow for personalized messaging based on user behavior, improving message relevance and click-through rates [4][5]. - The collaboration is expected to deliver smarter and more transparent expense management experiences for enterprise users [7]. Group 4: Company Background - Aurora Mobile, founded in 2011, is a leading provider of customer engagement and marketing technology services in China, focusing on stable messaging solutions for enterprises [8].