[Condensed Interim Consolidated Financial Statements (Q1 2022)](index=1&type=section&id=Condensed%20Interim%20Consolidated%20Financial%20Statements) [Statements of Income and Other Comprehensive Income (Loss)](index=2&type=section&id=Condensed%20Interim%20Consolidated%20Statements%20of%20Income%20and%20Other%20Comprehensive%20Income%20(Loss)) Q1 2022 revenue increased to $599 million, with net income surging to $34 million, significantly boosting basic and diluted earnings per share Consolidated Statements of Income (Three months ended March 31, US$ millions) | Indicator | 2022 | 2021 | | :--- | :--- | :--- | | **Revenue** | **$599** | **$505** | | Operating Expenses | $533 | $470 | | **Operating Income** | **$66** | **$35** | | Income Before Income Taxes | $57 | $18 | | **Net Income** | **$34** | **$3** | | Comprehensive Income (Loss) | $22 | $(9) | | **Basic Earnings Per Share** | **$0.13** | **$0.01** | | **Diluted Earnings Per Share** | **$0.13** | **$0.01** | [Statements of Financial Position](index=3&type=section&id=Condensed%20Interim%20Consolidated%20Statements%20of%20Financial%20Position) Total assets slightly decreased to $3.618 billion as of March 31, 2022, while total liabilities reduced to $1.927 billion, increasing owners' equity to $1.691 billion Consolidated Statements of Financial Position (As at, US$ millions) | Indicator | March 31, 2022 | December 31, 2021 | | :--- | :--- | :--- | | **Total Current Assets** | **$690** | **$627** | | Cash and cash equivalents | $161 | $115 | | **Total Non-current Assets** | **$2,928** | **$2,999** | | Goodwill | $1,364 | $1,380 | | Intangible assets, net | $1,117 | $1,158 | | **Total Assets** | **$3,618** | **$3,626** | | **Total Current Liabilities** | **$827** | **$807** | | **Total Non-current Liabilities** | **$1,100** | **$1,164** | | **Total Liabilities** | **$1,927** | **$1,971** | | **Owners' Equity** | **$1,691** | **$1,655** | | **Total Liabilities and Owners' Equity** | **$3,618** | **$3,626** | [Statements of Changes in Owners' Equity](index=4&type=section&id=Condensed%20Interim%20Consolidated%20Statements%20of%20Changes%20in%20Owners'%20Equity) Owners' equity increased to $1.691 billion by March 31, 2022, driven by net income and share-based compensation, partially offset by other comprehensive loss - Net income contributed **+$34 million** to owners' equity[7](index=7&type=chunk) - Other comprehensive loss resulted in a **-$12 million** impact on owners' equity[7](index=7&type=chunk) - Share-based compensation added **+$14 million** to owners' equity[7](index=7&type=chunk) Changes in Owners' Equity (US$ millions) | Description | Amount | | :--- | :--- | | **Balance as at January 1, 2022** | **$1,655** | | Net income | $34 | | Other comprehensive loss | $(12) | | Share-based compensation | $14 | | **Balance as at March 31, 2022** | **$1,691** | [Statements of Cash Flows](index=5&type=section&id=Condensed%20Interim%20Consolidated%20Statements%20of%20Cash%20Flows) Q1 2022 saw strong operating cash flow of $124 million, leading to a net increase in cash of $46 million and ending cash balance of $161 million Consolidated Statements of Cash Flows (Three months ended March 31, US$ millions) | Indicator | 2022 | 2021 | | :--- | :--- | :--- | | **Cash provided by operating activities** | **$124** | **$36** | | **Cash used in investing activities** | **$(21)** | **$(14)** | | **Cash used in financing activities** | **$(55)** | **$(54)** | | Effect of exchange rate changes | $(2) | $(4) | | **Increase (decrease) in cash** | **$46** | **$(36)** | | Cash and cash equivalents, beginning of period | $115 | $153 | | **Cash and cash equivalents, end of period** | **$161** | **$117** | [Notes to Condensed Interim Consolidated Financial Statements](index=6&type=section&id=Notes%20to%20Condensed%20Interim%20Consolidated%20Financial%20Statements) [General Information and Accounting Policies](index=6&type=section&id=General%20Information%20and%20Accounting%20Policies) Q1 2022 unaudited financial statements are prepared under IFRS (IAS 34), noting the company's seasonal business and immaterial impact from upcoming accounting changes [Note 1: Condensed interim consolidated financial statements](index=7&type=section&id=1.%20Condensed%20interim%20consolidated%20financial%20statements) - TELUS International is a digital customer experience innovator, including AI and content moderation, and is a subsidiary of TELUS Corporation[13](index=13&type=chunk) - The financial statements are prepared in accordance with International Financial Reporting Standards (IFRS) as issued by the IASB, specifically complying with IAS 34, Interim Financial Reporting[18](index=18&type=chunk) - The company's business is seasonal, with revenues typically higher in the third and fourth quarters[17](index=17&type=chunk) [Capital Structure and Financial Policies](index=8&type=section&id=Capital%20structure%20financial%20policies) The company aims to maintain a flexible capital structure, optimizing cost and availability through monitoring owners' equity, debt, cash, and adhering to credit facility covenants [Note 2: Capital structure financial policies](index=8&type=section&id=2.%20Capital%20structure%20financial%20policies) - Managed capital includes owners' equity (excluding AOCI), long-term debt (net of hedging instruments), and cash and cash equivalents[24](index=24&type=chunk) - Capital structure management may involve issuing new shares or debt, or using operating cash flows to reduce existing debt[25](index=25&type=chunk) [Consolidated Results of Operations](index=8&type=section&id=Consolidated%20results%20of%20operations%20focused) Revenue grew to $599 million, led by Tech and Games, with interest expense decreasing and an effective tax rate of 40.4%, contributing to diluted EPS of $0.13 [Note 3: Revenue](index=8&type=section&id=3.%20Revenue) Revenue by Industry Vertical (Three months ended March 31, in millions) | Vertical | 2022 | 2021 | | :--- | :--- | :--- | | Tech and Games | $280 | $224 | | Communications and Media | $139 | $129 | | eCommerce and FinTech | $77 | $55 | | Banking, Financial Services and Insurance | $35 | $21 | | Travel and Hospitality | $17 | $14 | | Other | $51 | $62 | | **Total** | **$599** | **$505** | Revenue by Geographic Region (Three months ended March 31, in millions) | Region | 2022 | 2021 | | :--- | :--- | :--- | | Europe | $234 | $210 | | North America | $140 | $115 | | Asia-Pacific | $141 | $104 | | Central America | $84 | $76 | | **Total** | **$599** | **$505** | [Note 4: Share-based compensation](index=9&type=section&id=4.%20Share-based%20compensation) - As of March 31, 2022, **2,343,529** restricted share units (RSUs and PSUs) were outstanding, with **789,710** new units granted in Q1 2022[27](index=27&type=chunk)[28](index=28&type=chunk) - As of March 31, 2022, **3,028,634** share option awards were outstanding, with a weighted average exercise price of **$10.94**[33](index=33&type=chunk) [Note 5: Interest expense](index=10&type=section&id=5.%20Interest%20expense) Interest Expense Breakdown (Three months ended March 31, in millions) | Component | 2022 | 2021 | | :--- | :--- | :--- | | Interest on long-term debt, excluding lease liabilities | $5 | $9 | | Interest on lease liabilities | $3 | $4 | | Amortization of financing fees and other | $1 | $1 | | **Total** | **$9** | **$14** | [Note 6: Income taxes](index=10&type=section&id=6.%20Income%20taxes) - Income tax expense for Q1 2022 was **$23 million**, resulting in an effective tax rate of **40.4%**, compared to **$15 million** and **81.8%** in Q1 2021[36](index=36&type=chunk) [Note 7: Earnings per share](index=11&type=section&id=7.%20Earnings%20per%20share) Earnings Per Share Calculation (Three months ended March 31, in millions, except per share data) | Indicator | 2022 | 2021 | | :--- | :--- | :--- | | Net income for the period | $34 | $3 | | Weighted average number of basic shares | 266 | 257 | | **Basic earnings per share** | **$0.13** | **$0.01** | | Weighted average number of diluted shares | 269 | 259 | | **Diluted earnings per share** | **$0.13** | **$0.01** | [Consolidated Financial Position](index=12&type=section&id=Consolidated%20financial%20position%20focused) Key balance sheet accounts include accounts receivable at $424 million, derivative usage for risk hedging, and total long-term debt of $1.097 billion, with compliance to all debt covenants [Note 8: Accounts receivable](index=12&type=section&id=8.%20Accounts%20receivable) Accounts Receivable Breakdown (US$ millions) | Component | March 31, 2022 | December 31, 2021 | | :--- | :--- | :--- | | Accounts receivable – billed | $192 | $213 | | Accounts receivable – unbilled | $193 | $175 | | Other receivables | $40 | $28 | | Allowance for doubtful accounts | $(1) | $(2) | | **Total** | **$424** | **$414** | [Note 9: Financial instruments](index=13&type=section&id=9.%20Financial%20instruments) - The company uses derivative financial instruments, measured at fair value using Level 2 inputs, to manage exposure to currency risks (Indian rupee, Philippine peso, Euro) and interest rate risks on its credit facility[45](index=45&type=chunk)[46](index=46&type=chunk) [Note 10: Property, plant and equipment](index=14&type=section&id=10.%20Property,%20plant%20and%20equipment) - The net book value of property, plant, and equipment was **$397 million** as of March 31, 2022, a decrease from **$405 million** at December 31, 2021[50](index=50&type=chunk) [Note 11: Intangible assets and goodwill](index=14&type=section&id=11.%20Intangible%20assets%20and%20goodwill) Intangible Assets and Goodwill (Net Book Value, US$ millions) | Asset | March 31, 2022 | December 31, 2021 | | :--- | :--- | :--- | | Customer relationships | $975 | $1,009 | | Crowdsource assets | $101 | $105 | | Software | $26 | $26 | | Brand and other | $15 | $18 | | **Total intangible assets** | **$1,117** | **$1,158** | | **Goodwill** | **$1,364** | **$1,380** | [Note 12: Long-term debt](index=15&type=section&id=12.%20Long-term%20debt) Long-Term Debt (US$ millions) | Component | March 31, 2022 | December 31, 2021 | | :--- | :--- | :--- | | Credit facility | $901 | $941 | | Lease liabilities | $204 | $215 | | Deferred debt transaction costs | $(8) | $(8) | | **Total Long-term debt** | **$1,097** | **$1,148** | - The credit facility had an effective interest rate of **2.16%** as of March 31, 2022, with the company in compliance with all financial covenants, including a Net Debt to EBITDA ratio not exceeding **4.50:1.00**[53](index=53&type=chunk)[55](index=55&type=chunk)[56](index=56&type=chunk) [Note 13: Share capital](index=16&type=section&id=13.%20Share%20capital) - As of March 31, 2022, issued share capital comprised **200 million** Multiple Voting Shares and **66 million** Subordinate Voting Shares[58](index=58&type=chunk) [Contingent Liabilities](index=16&type=section&id=Contingent%20liabilities) The company faces potential contingent liabilities from indemnification obligations and legal claims, with no liability recorded as outcomes are uncertain and not reasonably estimable [Note 14: Contingent liabilities](index=16&type=section&id=14.%20Contingent%20liabilities) - The company provides indemnification in certain transactions, with no significant historical payments or recorded liability as of March 31, 2022[59](index=59&type=chunk) - The company is party to various legal proceedings and claims, but their ultimate outcome remains inherently uncertain[60](index=60&type=chunk) [Other Disclosures](index=17&type=section&id=Other) Significant customer concentration is noted, with three clients each exceeding 10% of revenue, alongside details of related party transactions with TELUS Corporation and other financial breakdowns [Note 15: Related party transactions](index=17&type=section&id=15.%20Related%20party%20transactions) - TELUS Corporation, the ultimate parent, is a significant client, generating **$93 million** in revenue for TELUS International in Q1 2022[61](index=61&type=chunk)[63](index=63&type=chunk) - Key management personnel were attributed **$6 million** in share-based compensation expense for Q1 2022[68](index=68&type=chunk) [Note 16: Additional financial information](index=18&type=section&id=16.%20Additional%20financial%20information) - The company has significant customer concentration, with its top three clients in Q1 2022 being a leading social media company (**17.5%** of revenue), TELUS Corporation (**15.6%**), and Google (**11.3%**)[69](index=69&type=chunk) Changes in Liabilities from Financing Activities (Q1 2022, US$ millions) | Liability | Beginning Balance | Repayments | Non-cash & FX | Ending Balance | | :--- | :--- | :--- | :--- | :--- | | Credit facility | $941 | $(40) | $0 | $901 | | Lease liabilities | $215 | $(16) | $5 | $204 | | **Total** | **$1,148** | **$(56)** | **$5** | **$1,097** |

TELUS International (Cda) Inc. (NYSE:TIXT) Q4 2021 Earnings Conference Call February 10, 2022 10:30 AM ET Company Participants Jason Mayr - Senior Director, IR and Treasurer Jeffrey Puritt - President and Chief Executive Officer Vanessa Kanu - Chief Financial Officer Conference Call Participants Paul Steep - Scotia Capital Dan Perlin - RBC Tien-tsin Huanga - JPMorgan Stephanie Price - CIBC Ramsey El-Assal - Barclays Richard Tse - National Bank Keith Bachman - BMO Operator Good morning, ladies and gentleme ...

Competition and Market Risks - The company faces intense competition from similar service providers, which could materially impact its financial performance and cash flows[33]. - Economic and geopolitical conditions, including the ongoing effects of the COVID-19 pandemic, could adversely impact the company’s financial results and client demand[46]. - Economic and political uncertainties, such as Brexit, have created significant challenges that may adversely affect demand for services and overall financial performance[48]. - The company faces pricing pressure and potential revenue decline due to clients shifting to alternative pricing models and procurement methodologies[51][52]. - The company is vulnerable to natural disasters and technical disruptions, which could severely impact operations and financial performance[76]. - Negative public perception regarding offshore outsourcing and automation could reduce demand for the company's services[82]. - International expansion carries significant risks, including political and economic instability, which could adversely affect profit margins and cash repatriation[77]. - International trade and political disputes may adversely affect the operations of multinational corporations, potentially leading to the limitation or halting of operations in certain countries[146]. Client Dependency and Revenue Stability - A significant portion of revenue is derived from three major clients, and any loss or reduction in business from these clients could have a material adverse effect[31]. - The largest client accounted for approximately 17.7% of revenue for the fiscal year ended December 31, 2021, while TELUS, the controlling shareholder, represented 16.1% of revenue for the same period[54]. - Revenue from TELUS, the second largest client, represented approximately 16.1% of total revenue in 2021, down from 26.2% in 2019, indicating diversification in client base[216]. - The top ten clients accounted for approximately 61% of total revenue in 2021, a slight decrease from 67% in 2019, suggesting a trend towards a more balanced revenue distribution[217]. - Contracts can be canceled at any time, and clients may delay or reduce services, impacting revenue stability[57][58]. Operational Challenges and Workforce Management - The growth prospects are highly dependent on attracting and retaining qualified team members, with significant competition for talent increasing recruitment costs[37]. - The company may face increased costs and operational challenges if it cannot effectively attract and retain skilled professionals[39]. - The company’s unique culture is essential for client retention and satisfaction, and maintaining this culture may become challenging as it grows[42]. - The company faces challenges in adjusting labor costs due to inelasticity relative to short-term client demand fluctuations, which could adversely affect financial performance[67]. - Wage increases in key geographies, such as India and the Philippines, may reduce the company's competitive advantage and profit margins[68]. - The company may need to increase team member compensation more rapidly to attract and retain skilled personnel, potentially impacting margins and cash flows[69]. - Strikes or labor disputes could disrupt business operations, adversely affecting financial performance and cash flows[75]. - The company faces challenges in managing cultural differences among team members, which may increase the risk of employment law claims[88]. Financial Performance and Reporting Risks - The company’s ability to maintain profitability may be adversely affected if technological changes and client expectations outpace its service offerings[40]. - The company’s financial performance could be negatively impacted by a failure to maintain high service levels and meet client expectations[45]. - The company has identified material weaknesses in its internal control over financial reporting, particularly related to recent acquisitions, which could affect financial reporting accuracy[117]. - The carrying value of goodwill and intangible assets from acquisitions is subject to impairment testing, and any impairment could adversely impact financial performance[118]. - The ability to collect receivables from clients is vital, and any delays or defaults could adversely affect cash flows and financial performance[114]. - The company may incur significant penalties if it fails to meet service level requirements outlined in contracts, which could adversely affect financial performance[59]. Growth and Strategic Initiatives - The company is focused on establishing its digital brand to enhance revenue across core verticals, including Tech and Games, eCommerce, and Healthcare[41]. - The company has made significant acquisitions, including Lionbridge AI and CCC, which are crucial for its TIAI and TINE businesses, but integration risks remain[106]. - The company’s strategy includes selective acquisitions to expand services and geographic reach, but there are no assurances of success in identifying suitable candidates[105]. - The company has experienced rapid growth since its founding in 2005, with a significant increase in team members, and plans to expand delivery locations to mitigate risks associated with operating in limited geographies[88]. - TELUS International reported revenues of $2,194 million for the year ended December 31, 2021, reflecting a compound annual growth rate of 47% from $1,020 million in 2019[219]. Regulatory and Compliance Risks - The classification of individuals providing data annotation services as independent contractors is under legal scrutiny, which could have material financial implications for the company[103]. - Changes in laws regarding independent contractors could lead to significant additional expenses for the company, potentially impacting its financial condition[104]. - The company is subject to various data protection laws, including GDPR and CCPA, with non-compliance potentially resulting in fines up to 4% of annual total revenue[153]. - Compliance with complex global regulations poses risks and may involve significant costs, potentially affecting profitability[140]. - The company operates in various jurisdictions, increasing exposure to multiple forms of taxation and potential changes in tax laws[125]. Corporate Governance and Control - TELUS controls approximately 70.9% of the combined voting power of the company's outstanding shares, significantly influencing corporate decisions[173]. - The dual-class share structure allows TELUS to maintain control over corporate matters, limiting the influence of subordinate voting shareholders[174]. - The shareholders' agreement with TELUS grants it significant rights, including the ability to influence the selection and removal of the CEO and board size adjustments[180]. - Certain executive officers and directors may have conflicts of interest due to relationships with third parties, impacting corporate governance[171]. - The company is a foreign private issuer, resulting in less publicly available information compared to U.S. domestic issuers[187]. Social Responsibility and Community Engagement - The company has invested approximately $4.6 million in local charities through its corporate social responsibility program since 2011[225]. - The company has established "Community Boards" in several countries, promoting community development and local philanthropic giving[225]. - TELUS International has been recognized by industry analysts, such as Frost & Sullivan, for its best practices in corporate social responsibility[225].

プ TELUS® International Q4 and full-year 2021 Highlights February 10, 2022 Disclaimer Forward-Looking Statements This presentation contains forward-looking statements concerning our expected financial results for full-year 2022, business, operations and financial performance and condition, as well as our plans, objectives and expectations for our business operations and financial performance and condition. Any statements contained herein that are not statements of historical facts may be deemed to be forward ...

Financial Performance - Net income for 2021 was $78 million, with diluted EPS of $0.29, down from $103 million and $0.46 in the prior year; adjusted net income increased by 67% year-over-year to $267 million[8]. - Adjusted EBITDA for 2021 was $540 million, a 38% increase from $391 million in the prior year, with an adjusted EBITDA margin of 24.6%[8]. - Revenue for 2021 reached $2,194 million, up 38.8% from $1,582 million in 2020[23]. - Operating income for 2021 was $185 million, compared to $121 million in 2020[23]. - Adjusted EBITDA for the twelve months ended December 31, 2021, increased to $540 million, up 38.2% from $391 million in 2020[29]. - Cash provided by operating activities for the twelve months ended December 31, 2021, was $282 million, compared to $263 million in 2020, reflecting a 7.2% increase[29]. - Free cash flow for the twelve months ended December 31, 2021, was $181 million, slightly down from $189 million in 2020[29]. - The company reported an adjusted diluted earnings per share of $1.00 for the twelve months ended December 31, 2021, compared to $0.71 in 2020, an increase of 40.8%[29]. Future Projections - The company expects revenue for 2022 to be in the range of $2,550 to $2,600 million, representing growth of 16.2% to 18.5% on a reported basis[9]. - Adjusted diluted EPS for 2022 is projected to be between $1.18 and $1.23[9]. Debt and Cash Management - The net debt to adjusted EBITDA leverage ratio improved to 2.1x as of December 31, 2021, down from 4.1x a year earlier[8]. - Long-term debt decreased significantly from $1,674 million in 2020 to $820 million in 2021, a reduction of 51%[24]. - The net debt to adjusted EBITDA leverage ratio improved from 4.1 in 2020 to 2.1 in 2021, indicating better financial health[30]. - Cash and cash equivalents at the end of the period were $115 million, down from $153 million in 2020, a decrease of 25%[28]. Expenses and Cost Management - Salaries and benefits expenses for 2021 totaled $1,222 million, up from $947 million in 2020[23]. - Free cash flow for 2021 was $181 million, slightly down from $189 million in the prior year, attributed to increased capital expenditures[8]. Strategic Focus - The company is focused on expanding services to existing clients and attracting new clients as part of its growth strategy[19]. - TELUS International's services support the full lifecycle of clients' digital transformation journeys, indicating a focus on market expansion and innovation[32]. Asset Management - Total assets decreased from $3,695 million in 2020 to $3,626 million in 2021, a decline of 1.9%[24]. - Net income for the twelve months ended December 31, 2021, was $78 million, down 24.3% from $103 million in 2020[28].

TELUS International (Cda) Inc. (NYSE:TIXT) Q3 2021 Earnings Conference Call November 5, 2021 10:30 AM ET Company Participants Jason Mayr - Senior Director, IR and Treasurer Jeff Puritt - President and CEO Vanessa Kanu - CFO Conference Call Participants Paul Steep - Scotia Capital Stephanie Price - CIBC Ramsey El-Assal - Barclays Tien-Tsin Huang - JPMorgan Keith Bachman - Bank of Montreal Jason Kupferberg - Bank of America Richard Tse - National Bank Financial Daniel Chan - TD Securities Maggie Nolan - Willi ...

Financial Performance - Total revenue increased by 30% from $427 million in Q3 2020 to $556 million in Q3 2021[8] - TI Adjusted EBITDA increased by 23% from $111 million in Q3 2020 to $137 million in Q3 2021[12] - TI Adjusted Diluted EPS increased by 13% from $0.23 in Q3 2020 to $0.26 in Q3 2021[14] Revenue Breakdown - Tech & Games vertical contributed 45% to the total revenue[9] - Communications & Media vertical contributed 24% to the total revenue[9] - eCommerce & Fintech vertical contributed 13% to the total revenue[9] - Europe accounted for 42% of the total revenue[9] - North America accounted for 22% of the total revenue[9] - Asia-Pacific accounted for 22% of the total revenue[9] Liquidity and Leverage - Available liquidity was $828 million as of September 30, 2021[20] - Net Debt to Adjusted EBITDA Leverage Ratio as per credit agreement improved from 41x on December 31, 2020, to 22x on September 30, 2021[20] Outlook for 2021 - The company anticipates revenue between $2170 million and $2210 million, implying a growth of 37% to 40% compared to the $1582 million reported in 2020[24] - The company anticipates TI Adjusted EBITDA between $530 million and $540 million, implying a growth of 36% to 38% compared to the $391 million reported in 2020[24] - The company anticipates TI Adjusted Diluted EPS between $092 and $097, implying a growth of 30% to 37% compared to the $071 reported in 2020[24]

Financial Data and Key Metrics Changes - TELUS International reported a 36% year-over-year increase in revenue, reaching $533 million, and a 56% year-over-year increase in adjusted EBITDA, amounting to $131 million [9][44][55] - Adjusted diluted earnings per share doubled year-over-year to $0.24, reflecting strong revenue scale and a higher mix of value-added services [44][55] - Free cash flow increased by 109% year-over-year, totaling $71 million, driven by strong earnings growth and modest capital expenditures [44][60] Business Line Data and Key Metrics Changes - The Tech & Games vertical experienced the highest growth at 59% year-over-year, with nearly 70% of this growth attributed to the acquisition of Lionbridge AI, now rebranded as TELUS International AI Data Solutions [48] - The eCommerce & Fintech vertical achieved a revenue growth of 49% year-over-year, indicating strong demand in this sector [49] - The Communications & Media vertical grew by 11% year-over-year, while all other industry verticals collectively grew by 23% year-over-year [50] Market Data and Key Metrics Changes - Revenue growth was observed across all geographic regions, with particularly strong growth in Europe due to high demand for trust and safety services [47] - North America and Asia Pacific also showed strong growth, driven by increased client demand [47] Company Strategy and Development Direction - The company is focused on cultivating high-value digital engagements and expanding its capabilities in AI and data solutions, which are critical for future growth [9][27] - TELUS International is actively pursuing strategic acquisitions to enhance its technological capabilities and expand its market reach [58][95] - The integration of Lionbridge AI is progressing well, with successful cross-selling of services to existing clients [92] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the company's growth trajectory, raising the full-year revenue guidance to a range of $2.17 billion to $2.21 billion, reflecting a growth of 37% to 40% over the previous year [63][64] - The company noted a competitive labor market but reported manageable wage inflation and a decrease in attrition levels [39][84] - Management highlighted the ongoing demand for trust and safety services and digital customer experience solutions as key drivers of future growth [68] Other Important Information - TELUS International was recognized for its diversity and inclusion initiatives, ranking among Mogul's Top 100 Workplaces [37] - The company has a strong liquidity position with approximately $815 million available, allowing for potential strategic acquisitions [57] Q&A Session Summary Question: Drivers of guidance raise and expectations for organic growth - Management raised guidance based on Q2 performance and strong momentum in trust and safety and digital CX offerings, with organic growth expected to accelerate in the latter half of the year [68][70] Question: Insights on new wins and bookings - Management indicated that recent major wins are significant multiyear contracts with potential game-changing impacts, although specific details were limited due to disclosure constraints [78][80] Question: Wage inflation and labor market dynamics - Management acknowledged wage inflation due to increased demand for talent but noted that attrition levels have decreased, indicating effective management of labor challenges [84][86] Question: Integration of Lionbridge AI and future M&A plans - The integration of Lionbridge AI is progressing well, with expectations for continued M&A activity to enhance growth and technological capabilities [90][95] Question: Growth in the eCommerce & Fintech vertical - Management highlighted strong growth in the eCommerce & Fintech vertical, driven by digital IT capabilities and partnerships with major clients [100][101] Question: Gross margins and wage hikes - Management noted that planned hiring and merit increases impacted gross margins in Q2, but normalization is expected in the second half of the year [105][106] Question: Sales funnel updates - The sales funnel remains robust, exceeding $2 billion, with a substantial portion converted in Q2 and replenished with new opportunities [112] Question: Competitive landscape and differentiation - Management emphasized the importance of innovation and strategic partnerships in maintaining competitive differentiation, particularly in the tech and gaming sectors [120][122] Question: Growth sustainability in content moderation - Management believes growth in content moderation is sustainable due to the increasing volume of user-generated content and the company's ability to manage this complexity [130][131]

プ TELUS® International Q1 2021 Investor Call May 7, 2021 Disclaimer Forward Looking Statements This presentation contains forward-looking statements concerning our expected financial results for full year 2021, business, operations and financial performance and condition, as well as our plans, objectives and expectations for our business operations and financial performance and condition. Any statements contained herein that are not statements of historical facts may be deemed to be forward-looking statemen ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 20-F | ¨ | REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES EXCHANGE ACT OF 1934 | | --- | --- | | | OR | | x | ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year | | | ended December 31, 2020 | | | OR | | ¨ | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 | | | OR | | ¨ | SHELL COMPANY REPORT PURSUANT TO SECTION ...