Financial Data and Key Metrics Changes - Revenue for Q4 2024 was $691 million, up 5% year-over-year, while full-year revenue was $2.7 billion, a decline of 1% [7][8] - Adjusted EBITDA margin in Q4 was 42.9%, showing stabilization compared to prior quarters [11] - The net debt to adjusted EBITDA leverage ratio was 3.2 times, with a proactive amendment to the credit agreement deferring leverage shutdown from 3.75 times to 3.25 times [12] Business Line Data and Key Metrics Changes - Revenue from digital solutions increased by 7% in Q4 and 17% for the year, driven by expanded work with TELUS [8] - Revenue with Google increased by 7% for the full year, while revenue from a leading social media network client decreased overall but grew by 7% in Q4 [9] - Growth in healthcare was driven by additional services to Pelic Health, while BFSI expansion was noted with Canadian banks [10] Market Data and Key Metrics Changes - Revenue from Central America, which includes Africa, partially offset declines from other regions [10] - The sales funnel stood at approximately $2 billion, with strong growth in digital solutions [24] Company Strategy and Development Direction - The company aims to use 2025 as a transition and investment year to position for future growth, focusing on technology optimization and geographic diversity [22] - Investments of approximately $65 million are planned for operational efficiencies and product development, with a focus on AI capabilities [16][41] - The company is committed to enhancing service quality and customer experience, aiming to be a leader across all client accounts [36] Management's Comments on Operating Environment and Future Outlook - Management expressed a balanced view for 2025, expecting approximately 2% organic revenue growth, influenced by both opportunities and risks [13][59] - The first quarter of 2025 is expected to be the lowest in revenue and adjusted EBITDA, with gradual improvement anticipated throughout the year [19][97] - Management noted that the trust, safety, and security sector is experiencing volatility, but they do not expect a material decline overall [115] Other Important Information - The company achieved $30 million in cost efficiencies in 2024 and expects to deliver $50 million in savings from operational transformation in 2025 [11][17] - The customer sentiment index improved by 20% across the top 55 accounts, indicating enhanced client satisfaction [39] Q&A Session Summary Question: Can you elaborate on the 2% revenue growth guidance? - Management indicated that the guidance reflects a balance of risks and opportunities, with a strong sales funnel and early demand in digital solutions [59][60] Question: What capabilities are needed to win consolidation events? - Key factors include client relationships, service diversity, customer experience history, and agility in meeting new demands [63][64] Question: Have clients transitioned to more automation using AI? - Management noted that AI is improving efficiency and customer experience, but the impact on revenue share varies by contract type [72][80] Question: What is the timing for the expected $50 million cost savings? - Savings are expected to be weighted more towards the second half of 2025, driven by operational transformation investments [88][89] Question: Can you provide insights on the customer experience segment? - Management highlighted a renewed focus on customer experience, with improvements noted across top clients and a commitment to leveraging technology for better service delivery [128][132]

Core Viewpoint - Telus International reported a quarterly loss of $0.04 per share, which was worse than the Zacks Consensus Estimate of a loss of $0.01, marking an earnings surprise of -300% compared to earnings of $0.26 per share a year ago [1] Financial Performance - The company posted revenues of $691 million for the quarter ended December 2024, surpassing the Zacks Consensus Estimate by 2.76%, but slightly down from $692 million in the same quarter last year [2] - Over the last four quarters, Telus International has exceeded consensus EPS estimates two times and topped consensus revenue estimates two times [2] Stock Performance - Telus International shares have declined approximately 11.7% since the beginning of the year, contrasting with the S&P 500's gain of 2.9% [3] Future Outlook - The company's earnings outlook will be crucial for determining the stock's immediate price movement, with current consensus EPS estimates at $0.09 for the coming quarter and $0.38 for the current fiscal year, alongside revenues of $664.81 million and $2.7 billion respectively [4][7] - The estimate revisions trend for Telus International is currently mixed, resulting in a Zacks Rank 3 (Hold), indicating expected performance in line with the market in the near future [6] Industry Context - The Technology Services industry, to which Telus International belongs, is currently ranked in the top 31% of over 250 Zacks industries, suggesting a favorable outlook compared to the bottom 50% [8]

Exhibit 99.1 "In the fourth quarter of 2024, TELUS Digital delivered stable operating and financial performance. We remain focused on our key priorities including the further evolution of our business, delivering service quality excellence, and talent development, all in pursuit of our revenue growth goals. We are committed to making the improvements necessary to achieve this," said Jason Macdonnell, Acting Chief Executive Officer and Chief Operating Officer, TELUS Digital and President, TELUS Digital Custo ...

Accounting Standards and Financial Reporting - The new accounting standard will be effective for annual reporting periods beginning on or after January 1, 2027, with limited shifts in financial disclosures expected [921]. - The company is currently assessing the impacts of the amendments to the classification and measurement of financial instruments, effective January 1, 2026, but does not expect material effects [922]. - The annual consolidated financial statements are presented in accordance with International Financial Reporting Standards (IFRS) for the years ending December 31, 2024 and 2023 [20]. - All monetary amounts in the report are in U.S. dollars, with specific references to Canadian dollars and euros as applicable [21]. Financial Performance - Total revenue for 2024 was $2,658 million, a slight decrease from $2,708 million in 2023, with the largest industry vertical being Tech and Games at $1,121 million [927]. - For the year ended December 31, 2024, the company reported a net loss of $61 million, compared to a net income of $54 million in 2023 and $183 million in 2022 [961]. - The diluted loss per share for 2024 was $(0.34), a decrease from $0.18 in 2023 and $0.68 in 2022 [963]. - The company reported a net income of $16 million for 2024, an increase from $10 million in 2023 and $8 million in 2022 [985]. - Total revenue for 2024 was $2,658 million, a decrease of 1.85% compared to $2,708 million in 2023 [1050]. Revenue Breakdown - Revenue by geographic region for 2024 included $781 million from Europe, $757 million from North America, and $606 million from Asia-Pacific [928]. - Revenue from the United States was $455 million in 2024, down from $520 million in 2023, a decline of 12.5% [1050]. - The Philippines generated $437 million in revenue in 2024, a decrease of 6.22% from $466 million in 2023 [1050]. - Revenues from services provided to TELUS and its subsidiaries for the year ended December 31, 2024, amounted to $656 million, an increase from $559 million in 2023 and $428 million in 2022 [1031]. - TELUS accounted for approximately 24.7%, 20.6%, and 15.8% of the company's revenue for the years ended December 31, 2024, 2023, and 2022 respectively [1042]. - Google accounted for approximately 14.3%, 13.1%, and 10.9% of the company's revenue for the years ended December 31, 2024, 2023, and 2022 respectively [1042]. Expenses and Compensation - Salaries and benefits for 2024 totaled $1,701 million, an increase from $1,664 million in 2023 [929]. - Share-based compensation expense for 2024 was $32 million, up from $21 million in 2023 [930]. - Total compensation expense for key management personnel in 2024 was $16 million, compared to $18 million in 2023 and $19 million in 2022 [1039]. - The company awarded 1,259,640 RSUs and 839,016 PSUs to key management personnel in 2024, with a grant-date fair value of $17 million [1039]. - Defined contribution pension expense recognized in salaries and benefits for the years ended December 31, 2024, 2023, and 2022 was $4 million, $2 million, and $2 million respectively [1024]. Debt and Financing - The company amended and expanded its credit facility to an aggregate $2.0 billion, consisting of an $800 million revolving credit facility and $1.2 billion in term loans payable in five years [926]. - As of December 31, 2024, the total long-term debt was $1,525 million, a decrease from $1,750 million in 2023, reflecting a reduction of approximately 12.9% [10]. - The credit facility includes an $800 million revolving credit facility and a $1.2 billion term loan, with an effective interest rate reduced to 6.5% from 7.5% in 2023 [12]. - The anticipated long-term debt repayments for 2025 are projected at $60 million, with total future cash outflows for principal repayments amounting to $1,390 million [16]. - The company was in compliance with all financial covenants and ratios as of December 31, 2024, maintaining a Net Debt to Adjusted EBITDA ratio not exceeding 3.75:1.00 [14]. Assets and Acquisitions - As of December 31, 2023, total property, plant, and equipment amounted to $1,050 million, an increase from $862 million at the beginning of the year, reflecting a growth of approximately 22% [995]. - The net book value of intangible assets and goodwill as of December 31, 2023, was $3,509 million, up from $2,713 million at the beginning of 2022, indicating a growth of about 29% [997]. - In 2023, the company completed three acquisitions, including 86% of WillowTree for $1,175 million, contributing to a total goodwill of $599 million recognized from these acquisitions [1002]. - The company acquired a business in the first quarter of 2024 for $3 million, enhancing its customer experience delivery capabilities in the Asia-Pacific region [997]. - Total identifiable assets acquired from the 2023 acquisitions were valued at $799 million, with total liabilities assumed at $221 million [1003]. Risk Management - The company has a total maximum exposure to credit risk of $672 million as of December 31, 2024, compared to $703 million in 2023 [971]. - The company plans to manage liquidity risk by maintaining a syndicated bank credit facility and continuously monitoring cash flows [976]. - The primary operating currency is the United States dollar, with significant exposure to the European euro, Philippine peso, and Canadian dollar [978]. - The company uses foreign currency forward contracts and swaps to manage currency risk associated with foreign transactions [979]. - Interest rate risk is managed through the use of interest rate swaps to fix rates on the variable portion of the credit facility [982]. Future Outlook and Strategy - The company emphasizes the importance of executing its growth strategy, which includes expanding services to existing clients and attracting new clients [15]. - The company plans to maintain competitiveness by investing in new technologies and digital transformation capabilities [15]. - The company aims to integrate acquisitions that align with its strategy to enhance core capabilities and solutions [15]. - The company acknowledges the impact of global conditions, including macroeconomic uncertainty and inflation, on its business and clients [15]. - The company recognizes the high degree of uncertainty and risk associated with future performance estimates and projections [19].

Core Viewpoint - The Gross Law Firm has issued a notice to shareholders of TELUS International (Cda) Inc. regarding a class action lawsuit due to alleged misleading statements and omissions related to the company's AI Data Solutions and its impact on profitability [1]. Group 1: Allegations - The complaint alleges that during the class period from February 16, 2023, to August 1, 2024, TELUS International made materially false and misleading statements [1]. - Specific allegations include that the company's AI Data Solutions required the cannibalization of higher-margin offerings, leading to declining profitability [1]. - It is claimed that the shift toward AI placed greater pressure on the company's margins than previously disclosed, resulting in misleading positive statements about the company's business and prospects [1]. Group 2: Class Action Details - Shareholders who purchased shares of TIXT during the specified class period are encouraged to register for the class action, with a deadline of March 31, 2025, to seek lead plaintiff status [2]. - Once registered, shareholders will be enrolled in a portfolio monitoring software to receive updates throughout the case lifecycle [2]. - Participation in the case incurs no cost or obligation for the shareholders [2]. Group 3: Law Firm Background - The Gross Law Firm is a nationally recognized class action law firm focused on protecting investors' rights against deceit, fraud, and illegal business practices [3]. - The firm aims to ensure companies adhere to responsible business practices and seeks recovery for investors who suffered losses due to misleading statements or omissions [3].

Core Viewpoint - TELUS International (Cda) Inc. is facing a securities fraud class action lawsuit, with allegations related to undisclosed impacts of its AI Data Solutions on profitability and margins [1][4]. Group 1: Lawsuit Details - The lawsuit was filed on behalf of investors who acquired TELUS securities from February 16, 2024, through August 1, 2024, with a deadline of March 31, 2025, for investors to apply as lead plaintiffs [3]. - The complaint alleges that TELUS failed to disclose that its AI Data Solutions required the cannibalization of higher-margin offerings, which contributed to declining profitability [4]. - It is claimed that the shift towards AI has put greater pressure on the company's margins than previously disclosed [4]. Group 2: Legal Representation - Kirby McInerney LLP is the law firm representing the investors in this class action lawsuit, focusing on securities litigation and has achieved recoveries totaling billions of dollars for shareholders [6].

Faruqi & Faruqi, LLP Securities Litigation Partner James (Josh) Wilson Encourages Investors Who Suffered Losses Exceeding $50,000 In Telus International To Contact Him Directly To Discuss Their OptionsIf you suffered losses exceeding $50,000 in Telus International between February 16, 2023 and August 1, 2024 and would like to discuss your legal rights, call Faruqi & Faruqi partner Josh Wilson directly at 877-247-4292 or 212-983-9330 (Ext. 1310).[You may also click here for additional information]NEW YORK, F ...

NEW YORK, Feb. 7, 2025 /PRNewswire/ -- Levi & Korsinsky, LLP notifies investors in TELUS International (Cda) Inc. ("TELUS International" or the "Company") (NYSE: TIXT) of a class action securities lawsuit.CLASS DEFINITION: The lawsuit seeks to recover losses on behalf of TELUS International investors who were adversely affected by alleged securities fraud between February 16, 2023 and August 1, 2024. Follow the link below to get more information and be contacted by a member of our team:https://zlk.com/pslra ...

Core Viewpoint - Investors in TELUS International (Cda) Inc. have the opportunity to lead a securities fraud class action lawsuit due to undisclosed information regarding the company's AI Data Solutions and its impact on profitability [1][2]. Group 1: Lawsuit Details - The lawsuit alleges that from February 16, 2023, to August 1, 2024, the defendants failed to disclose that the AI Data Solutions offerings required the cannibalization of higher-margin offerings [2]. - It is claimed that the declining profitability of TELUS International was linked to the company's efforts to develop AI capabilities [2]. - The shift towards AI is said to have put greater pressure on the company's margins than previously disclosed [2]. - As a result of these factors, the defendants' positive statements about the company's business and prospects were materially misleading [2]. Group 2: Participation Information - Investors who suffered losses in TELUS International are encouraged to participate in the ongoing securities fraud lawsuit before the lead plaintiff deadline of March 31, 2025 [2]. - Interested parties can contact the Law Offices of Frank R. Cruz for more information or to participate [3][4].

LOS ANGELES, Feb. 4, 2025 /PRNewswire/ -- The Schall Law Firm, a national shareholder rights litigation firm, reminds investors of a class action lawsuit against TELUS International (Cda) Inc. ("Telus" or "the Company") (NYSE: TIXT) for violations of §§10(b) and 20(a) of the Securities Exchange Act of 1934 and Rule 10b-5 promulgated thereunder by the U.S. Securities and Exchange Commission.Investors who purchased the Company's securities between February 16, 2023 to August 01, 2024, inclusive (the "Class Pe ...