TELUS International (Cda) Inc. (NYSE:TIXT) Q2 2023 Earnings Conference Call August 4, 2023 10:30 AM ET Corporate Participants Jason Mayr - Head of Investor Relations and Treasurer Jeff Puritt - President & Chief Executive Officer Vanessa Kanu - Chief Financial Officer Conference Call Participants Tien-tsin Huang - JPMorgan Ramsey El-Assal - Barclays Aravinda Galappatthige - Canaccord Cassie Chan - Bank of America Daniel Chan - TD Cowen Maggie Nolan - William Blair Keith Bachman - BMO Ryan Potter - Citi Divy ...

Exhibit 99.1 TELUS INTERNATIONAL (CDA) INC. CONDENSED INTERIM CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) June 30, 2023 TELUS International (Cda) Inc. Condensed Interim Consolidated Statements of Income (Loss) and Other Comprehensive Income (Loss) (unaudited) | | | | Three months | | | | | Six months | | | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | | Periods ended June 30 (millions except earnings per share) | Note | | 2023 | | 2022 | | 2023 | | 2022 | | REVENUE | 3 | $ | 667 | $ | 624 | ...

TELUS International (Cda) Inc. (NYSE:TIXT) Q1 2023 Earnings Conference Call May 4, 2023 10:30 AM ET Company Participants Jason Mayr - Head of Investor Relations and Treasurer Jeff Puritt - President & Chief Executive Officer Vanessa Kanu - Chief Financial Officer Conference Call Participants Keith Bachman - BMO Cassie Chan - Bank of America Ramsey El-Assal - Barclays Aravinda Galappatthige - Canaccord Genuity Tien-tsin Huang – JPMorgan Jesse Wilson - William Blair Stephanie Price - CIBC Ryan Potter - Citi D ...

Exhibit 99.1 TELUS INTERNATIONAL (CDA) INC. CONDENSED INTERIM CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) March 31, 2023 TELUS International (Cda) Inc. Condensed Interim Consolidated Statements of Income and Other Comprehensive Income (Loss) (unaudited) | | | | | Three months | | | --- | --- | --- | --- | --- | --- | | Periods ended March 31 (US$ millions except earnings per share) | Note | | 2023 | | 2022 | | REVENUE | 3 | $ | 686 | $ | 599 | | OPERATING EXPENSES | | | | | | | Salaries and benefits | | | ...

TELUS International (Cda) Inc. (NYSE:TIXT) Q4 2022 Earnings Conference Call February 9, 2023 10:30 AM ET Company Participants Jason Mayr – Senior Director-Investor Relations and Treasurer Jeff Puritt – President and Chief Executive Officer Vanessa Kanu – Chief Financial Officer Conference Call Participants Ramsey El-Assal – Barclays Tien-tsin Huang – JPMorgan Keith Bachman – BMO Cassie Chan – Bank of America Divya Goyal – Scotia Stephanie Price – CIBC Dan Perlin – RBC Richard Tse – National Operator Good mo ...

Disclaimer This presentation also contains certain non-GAAP financial measures, which are not measures of financial performance in accordance with GAAP and may exclude items that are significant in understanding and assessing our financial results. Therefore, these measures should not be considered in isolation or as an alternative to GAAP measures. You should be aware that our presentation of these measures may not be comparable to similarly-titled measures used by other companies, including companies in o ...

Financial Performance - Adjusted EBITDA was $157 million, up 10% from $143 million in the same quarter of the prior year, with an Adjusted EBITDA Margin of 24.9%, an increase from 23.8%[10] - Revenue of $2,468 million, up $274 million or 12% year-over-year, despite a 4% unfavorable foreign currency impact[10] - Net income of $183 million and diluted EPS of $0.68, compared to $78 million and $0.29 in the prior year, with Adjusted Net Income at $332 million, a 24% increase year-over-year[10] - Cash provided by operating activities was $437 million, up 41% from $311 million in the prior year, and Free Cash Flow was $333 million, up 59% from $210 million[10] - Revenue for Q4 2022 was $630 million, a 5% increase from $600 million in Q4 2021; total revenue for 2022 reached $2,468 million, up 12% from $2,194 million in 2021[28] - Net income for Q4 2022 was $34 million, slightly down from $36 million in Q4 2021; total net income for 2022 was $183 million, compared to $78 million in 2021[28] - Adjusted EBITDA for Q4 2022 was $157 million, up from $143 million in Q4 2021; total adjusted EBITDA for 2022 was $607 million, compared to $540 million in 2021[35] - The company reported a free cash flow of $60 million for Q4 2022, an increase from $37 million in Q4 2021; total free cash flow for 2022 was $333 million, compared to $210 million in 2021[36] - Operating income for Q4 2022 was $61 million, compared to $63 million in Q4 2021; total operating income for 2022 was $284 million, up from $185 million in 2021[28] Future Outlook - Full-year 2023 revenue outlook is between $2,970 million and $3,030 million, including $255 to $260 million from WillowTree, representing growth of 20.3% to 22.8%[11] - Adjusted EBITDA for 2023 is projected to be in the range of $705 to $725 million, representing growth of 16% to 19%[11] - Adjusted Diluted EPS for 2023 is expected to be between $1.20 and $1.25, reflecting higher interest charges associated with the WillowTree acquisition[11] - The company anticipates continued growth driven by business expansion and operational efficiencies despite potential economic challenges[22] Debt and Leverage - Net Debt to Adjusted EBITDA Leverage Ratio was 1.1x as of December 31, 2022, improved from 2.1x as of December 31, 2021, but increased to 2.9x post-WillowTree acquisition[10] - The net debt to adjusted EBITDA leverage ratio improved to 1.1 as of December 31, 2022, down from 2.1 as of December 31, 2021[37] Team and Community Impact - Team member count was 73,142 as of December 31, 2022, an increase of 18% year-over-year[10] - Since 2007, TELUS International has positively impacted over 1.2 million citizens globally through community initiatives[40] - The company has allocated $5.1 million in funding to grassroots charitable organizations since 2011[40] Company Services - TELUS International provides next-generation digital solutions to enhance customer experience for global brands[39] - The company supports the full lifecycle of clients' digital transformation journeys, enabling quicker adoption of digital technologies[39] - TELUS International's integrated solutions include digital strategy, IT lifecycle management, and end-to-end AI data solutions[39] Assets and Cash Position - Cash and cash equivalents at the end of Q4 2022 were $125 million, up from $115 million at the end of Q4 2021[29] - Total assets decreased to $3,556 million as of December 31, 2022, from $3,626 million as of December 31, 2021[29] Foreign Exchange Impact - The company experienced a foreign exchange loss of $18 million in Q4 2022, compared to a gain of $2 million in Q4 2021[28] Earnings Per Share - Basic earnings per share for Q4 2022 were $0.13, down from $0.14 in Q4 2021; diluted earnings per share remained at $0.13 for both quarters[28]

Competition and Market Risks - The company faces intense competition from similar service providers, which could materially impact its financial performance and cash flows[28]. - The company is at risk of increased client turnover and revenue loss if it cannot differentiate its services effectively in a competitive market[31]. - Negative public perception regarding offshore outsourcing and automation could reduce demand for the company's services, impacting future growth[53]. - The ongoing conflict in Ukraine and related sanctions may adversely impact the company’s operations and client demand for services[42]. - The pandemic has caused clients to defer decision-making and reduce volumes, particularly in negatively impacted sectors like Travel and Hospitality, which may adversely affect the company's financial condition[45]. Client Dependency and Revenue Risks - A significant portion of the company's revenue is dependent on three major clients, and any loss or reduction in business from these clients could have a material adverse effect[27]. - TELUS Corporation accounted for approximately 17.3% of the company's revenue for the year ended December 31, 2022[96]. - The second largest client, a leading social media company, contributed 15.0% of revenue for the same period[96]. - Three clients each accounted for more than 10% of the company's revenues in the years ended December 31, 2022, 2021, and 2020[96]. - Client contracts typically range from three to five years and can be terminated at any time, which may lead to revenue reductions if clients choose to cancel or not renew contracts[47]. Operational and Compliance Challenges - The company may face legal liabilities if it fails to meet contractual obligations or service level requirements, which could adversely affect its financial condition[36]. - Compliance with complex legal regimes is required, and failure to meet service level requirements could result in significant penalties and adversely affect financial performance[48]. - The company faces risks from natural disasters and technical disruptions that could severely disrupt operations and adversely impact financial performance and cash flows[46]. - The company is exposed to international operational risks, including trade policies and economic instability, which could limit expansion opportunities and increase costs[71]. - The company must manage resource utilization and pricing effectively to maintain financial performance, as inefficiencies could lead to adverse effects[77]. Talent Acquisition and Retention - The company’s ability to attract and retain qualified team members is critical for its growth, and competition for talent is intense[27]. - Talent acquisition and retention are critical for growth, with competition for skilled labor increasing costs and impacting service delivery[78]. - The company may face increased costs and reduced availability of team members due to mental health accommodations required by law[85]. - The company is exposed to potential claims under workers' compensation programs related to mental health consequences experienced by team members[85]. Financial Performance and Forecasting - The company’s financial performance may be adversely affected by the inability to accurately forecast pricing models and adapt to client demands[94]. - Cash flow from operating activities is the primary source of funds for debt service payments, and a decline in cash flow could adversely affect the company's financial condition[109]. - The company may need to raise additional funds to pursue growth strategies, which could be challenging under adverse economic conditions[100]. - The company’s revenue and income may vary significantly based on the type and volume of services provided under contracts[95]. Legal and Regulatory Risks - The company faces significant legal and regulatory risks globally, which could adversely affect its business and financial performance[121]. - Compliance with evolving data protection laws, such as GDPR and CCPA, increases operational costs and risks of non-compliance, potentially impacting financial condition[125]. - Unauthorized disclosure of sensitive data could lead to fines, litigation, and reputational damage, affecting client relationships and revenue[122]. - Non-compliance with legal requirements may result in substantial fines, damages, and restrictions on business operations, adversely impacting cash flows[121]. Corporate Governance and Shareholder Dynamics - TELUS controls approximately 72.4% of the combined voting power of the company's outstanding shares, significantly impacting corporate governance[142]. - The dual-class share structure allows TELUS to maintain concentrated voting control, limiting the influence of subordinate voting shareholders on corporate matters[144]. - The shareholders' agreement grants TELUS special rights, including the ability to approve CEO selection and board size changes, which may delay or prevent certain corporate actions[149]. - The company is classified as a controlled company under NYSE rules, resulting in exemptions from certain corporate governance requirements, including board independence[153]. Growth and Expansion Strategies - The company is actively considering acquisitions to expand services and enter new markets, but there are risks associated with identifying and integrating these acquisitions[66]. - Integration challenges post-acquisition may divert management's attention and disrupt ongoing operations, potentially affecting financial performance[67]. - The company aims to deepen existing client relationships by expanding services and developing new adjacent services to meet evolving digital needs[216]. - The company has successfully expanded the number of services offered to its top ten clients, with all using multiple services[220]. Environmental, Social, and Governance (ESG) Initiatives - The company has invested significant resources in environmental, social, and governance (ESG) initiatives, which are becoming increasingly important to clients and may affect its financial performance[37]. - TELUS International's ESG strategy is overseen by its Board of Directors, focusing on climate-related risks and opportunities[213]. - The company is committed to health initiatives, including blood donation drives and building health centers in various countries[217]. - The company has planted 34,000 trees and installed 250 ecological stoves and water filtration systems to improve the environment[217]. Market Presence and Client Base - As of December 31, 2022, TELUS International has over 73,000 team members across 28 countries, enhancing its global delivery capabilities[189]. - The company serves more than 650 clients, focusing on high-growth industry verticals such as tech, eCommerce, and healthcare[197][198]. - The company utilizes a crowdsourcing model for its AI Data Solutions, managing over 1 million annotators across more than 88 countries[191]. - The company has established a presence in key global markets, benefiting from a skilled talent pool and multilingual resources[190].

イ T E L U S* International Q3 2022 Highlights November 4, 2022 Disclaimer Forward-Looking Statements This presentation contains forward-looking statements concerning our expected financial results for full-year 2022, business, operations and financial performance and condition, as well as our plans, objectives and expectations for our business operations and financial performance and condition. Any statements contained herein that are not statements of historical facts may be deemed to be forward-looking st ...

TELUS International (Cda) Inc. (NYSE:TIXT) Q3 2022 Earnings Conference Call November 4, 2022 10:30 AM ET Company Participants Jason Mayr - Senior Director, Investor Relations and Treasurer Jeff Puritt - President and Chief Executive Officer Vanessa Kanu - Chief Financial Officer Conference Call Participants Ramsey El-Assal - Barclays Tien-tsin Huang - JPMorgan Chase & Co. Stephanie Price - CIBC World Markets Inc. Divya Goyal - Scotiabank Keith Bachman - BMO Capital Markets Dan Perlin - RBC Capital Markets R ...