Global Operations and Economic Exposure - The company operates in 32 countries as of December 31, 2023, which exposes it to various global economic conditions that could adversely affect its business and financial performance [36]. - The ongoing geopolitical conflicts, including the situation in Ukraine and the Middle East, may adversely impact the company's operations and client demand for its services [40]. - Global economic uncertainties, including inflation and higher interest rates, may limit the company's access to financing and adversely affect its liquidity and financial condition [37]. - The company may experience disruptions in operations due to international trade disputes and changing trade policies [81]. - The company’s international expansion strategy includes evaluating new locations, but it is subject to various economic and political risks [78]. Competition and Client Dependency - The company faces intense competition from both existing and new competitors, which could materially impact its financial performance and cash flows [32]. - A significant portion of the company's revenue is dependent on three major clients, and any loss or reduction in business from these clients could adversely affect its financial condition [30]. - TELUS Corporation accounted for approximately 20.6% of the company's revenue for the year ended December 31, 2023, while Google and a leading social media company accounted for 13.1% and 11.2%, respectively [104]. - Client contracts are generally long-term (3-5 years) but can be canceled at any time, which poses risks to revenue stability [52]. - Demand for services may decline due to negative perceptions of offshore outsourcing and automation, impacting future growth [59]. Operational Challenges and Risks - The majority of the company's costs are fixed in the short term, leading to potential delays in adjusting its cost structure in response to lower client demand [38]. - The company must maintain a high level of service quality to retain clients and avoid penalties, as failure to do so could harm its reputation and financial performance [45]. - The company is at risk of increased cybersecurity incidents due to ongoing global conflicts, which could adversely affect its operations and financial results [41]. - The company may face challenges in delivering complex projects, which could lead to client discontinuation and negatively impact financial performance [57]. - The company faces vulnerabilities from climate change and natural disasters that could disrupt operations and adversely affect financial performance and cash flows [50]. Financial Performance and Profitability - The company's profitability is influenced by resource utilization levels and pricing strategies, which must be managed effectively to avoid adverse financial impacts [84]. - Financial performance could be adversely affected if the company is unable to collect receivables from clients, impacting cash flows [113]. - The company may need to raise additional funds to pursue growth strategies, but may face challenges in obtaining capital on acceptable terms [112]. - The company’s operating results may experience significant variability, making accurate financial forecasts challenging [110]. - The company may struggle to adapt to evolving pricing models and client demands, which could adversely affect profitability [108][109]. Human Resources and Talent Management - The company faces challenges in retaining key personnel, which is critical for meeting client expectations and achieving growth objectives [85]. - Increased competition for skilled labor has led to higher recruitment and training costs, impacting profitability and operational efficiency [86]. - The company has experienced higher voluntary attrition rates in 2023, necessitating additional resources for recruitment and training [86]. - The company's unique culture is essential for attracting and retaining talent, and maintaining this culture may become challenging as the company grows [89]. Regulatory and Compliance Issues - Compliance with complex legal and regulatory regimes is required, and failure to meet service level requirements could result in significant penalties [53]. - The company is subject to regulatory compliance requirements, including the Sarbanes-Oxley Act, which could affect financial reporting reliability [114]. - The company faces significant compliance costs and risks due to complex and evolving global legal and regulatory requirements, which could adversely impact financial performance [130]. - The assertion of claims against the company, whether successful or not, could result in reputational damage and adversely affect financial performance [117]. Technology and Innovation - The company is focused on integrating AI into its business processes to enhance efficiency and meet evolving client expectations, but failure to do so could negatively impact its growth and profitability [43]. - The company has made significant investments and acquisitions to expand its digital-centric capabilities, including the acquisition of WillowTree, a digital product provider [209]. - TELUS International is dedicated to leveraging technology and process improvements to drive continuous operational enhancements and better serve clients [222]. - The company utilizes a crowdsourcing model for its AI Data Solutions, managing over one million annotators across more than 118 countries [195]. Corporate Governance and Shareholder Relations - TELUS controls approximately 85.4% of the combined voting power of the company's outstanding shares, significantly influencing corporate decisions [151]. - The dual-class share structure allows TELUS to maintain control over corporate matters, limiting the influence of subordinate voting shareholders [152]. - The company is classified as a controlled company under NYSE rules, which exempts it from certain corporate governance requirements [161]. - TELUS has special shareholder rights that allow it to influence key corporate actions, including the appointment and removal of the CEO [157]. Sustainability and Social Responsibility - TELUS International continues to invest in ESG initiatives, including energy and greenhouse gas reduction, which may increase costs and impact financial performance [49]. - The organization is committed to supporting a sustainable planet by adhering to principles of refuse, reduce, reuse, repurpose, and recycle [220]. - TELUS International has contributed $500,000 to charitable projects in 2023 through five Community Boards, totaling $5.6 million since 2011 [214]. - TELUS International's unique caring culture promotes diversity and has positively impacted over 1.2 million citizens globally through volunteer initiatives [211].

TELUS International (Cda) Inc. (NYSE:TIXT) Q3 2023 Results Conference Call November 3, 2023 9:30 AM ET Company Participants Jason Mayr - Head of Investor Relations and Treasurer Jeff Puritt - President and Chief Executive Officer Vanessa Kanu - Chief Financial Officer Conference Call Participants Ramsey El-Assal - Barclays Maggie Nolan - William Blair Aravinda Galappatthige - Canaccord Annuity Tien-tsin Huang - J.P. Morgan Stephanie Price - CIBC Richard Tse - National Bank Financial Markets Divya Goyal - S ...

Exhibit 99.1 TELUS INTERNATIONAL (CDA) INC. CONDENSED INTERIM CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) September 30, 2023 TELUS International (Cda) Inc. Condensed Interim Consolidated Statements of Income and Other Comprehensive Income (Loss) (unaudited) | | | | | Three months | | | | Nine months | | | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | | Periods ended September 30 (millions except earnings per | | | | | | | | | | | share) | Note | | 2023 | | 2022 | | 2023 | | 2022 | | REVENUE ...

TELUS International (Cda) Inc. (NYSE:TIXT) Q2 2023 Earnings Conference Call August 4, 2023 10:30 AM ET Corporate Participants Jason Mayr - Head of Investor Relations and Treasurer Jeff Puritt - President & Chief Executive Officer Vanessa Kanu - Chief Financial Officer Conference Call Participants Tien-tsin Huang - JPMorgan Ramsey El-Assal - Barclays Aravinda Galappatthige - Canaccord Cassie Chan - Bank of America Daniel Chan - TD Cowen Maggie Nolan - William Blair Keith Bachman - BMO Ryan Potter - Citi Divy ...

Exhibit 99.1 TELUS INTERNATIONAL (CDA) INC. CONDENSED INTERIM CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) June 30, 2023 TELUS International (Cda) Inc. Condensed Interim Consolidated Statements of Income (Loss) and Other Comprehensive Income (Loss) (unaudited) | | | | Three months | | | | | Six months | | | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | | Periods ended June 30 (millions except earnings per share) | Note | | 2023 | | 2022 | | 2023 | | 2022 | | REVENUE | 3 | $ | 667 | $ | 624 | ...

TELUS International (Cda) Inc. (NYSE:TIXT) Q1 2023 Earnings Conference Call May 4, 2023 10:30 AM ET Company Participants Jason Mayr - Head of Investor Relations and Treasurer Jeff Puritt - President & Chief Executive Officer Vanessa Kanu - Chief Financial Officer Conference Call Participants Keith Bachman - BMO Cassie Chan - Bank of America Ramsey El-Assal - Barclays Aravinda Galappatthige - Canaccord Genuity Tien-tsin Huang – JPMorgan Jesse Wilson - William Blair Stephanie Price - CIBC Ryan Potter - Citi D ...

Exhibit 99.1 TELUS INTERNATIONAL (CDA) INC. CONDENSED INTERIM CONSOLIDATED FINANCIAL STATEMENTS (UNAUDITED) March 31, 2023 TELUS International (Cda) Inc. Condensed Interim Consolidated Statements of Income and Other Comprehensive Income (Loss) (unaudited) | | | | | Three months | | | --- | --- | --- | --- | --- | --- | | Periods ended March 31 (US$ millions except earnings per share) | Note | | 2023 | | 2022 | | REVENUE | 3 | $ | 686 | $ | 599 | | OPERATING EXPENSES | | | | | | | Salaries and benefits | | | ...

TELUS International (Cda) Inc. (NYSE:TIXT) Q4 2022 Earnings Conference Call February 9, 2023 10:30 AM ET Company Participants Jason Mayr – Senior Director-Investor Relations and Treasurer Jeff Puritt – President and Chief Executive Officer Vanessa Kanu – Chief Financial Officer Conference Call Participants Ramsey El-Assal – Barclays Tien-tsin Huang – JPMorgan Keith Bachman – BMO Cassie Chan – Bank of America Divya Goyal – Scotia Stephanie Price – CIBC Dan Perlin – RBC Richard Tse – National Operator Good mo ...

Disclaimer This presentation also contains certain non-GAAP financial measures, which are not measures of financial performance in accordance with GAAP and may exclude items that are significant in understanding and assessing our financial results. Therefore, these measures should not be considered in isolation or as an alternative to GAAP measures. You should be aware that our presentation of these measures may not be comparable to similarly-titled measures used by other companies, including companies in o ...

Financial Performance - Adjusted EBITDA was $157 million, up 10% from $143 million in the same quarter of the prior year, with an Adjusted EBITDA Margin of 24.9%, an increase from 23.8%[10] - Revenue of $2,468 million, up $274 million or 12% year-over-year, despite a 4% unfavorable foreign currency impact[10] - Net income of $183 million and diluted EPS of $0.68, compared to $78 million and $0.29 in the prior year, with Adjusted Net Income at $332 million, a 24% increase year-over-year[10] - Cash provided by operating activities was $437 million, up 41% from $311 million in the prior year, and Free Cash Flow was $333 million, up 59% from $210 million[10] - Revenue for Q4 2022 was $630 million, a 5% increase from $600 million in Q4 2021; total revenue for 2022 reached $2,468 million, up 12% from $2,194 million in 2021[28] - Net income for Q4 2022 was $34 million, slightly down from $36 million in Q4 2021; total net income for 2022 was $183 million, compared to $78 million in 2021[28] - Adjusted EBITDA for Q4 2022 was $157 million, up from $143 million in Q4 2021; total adjusted EBITDA for 2022 was $607 million, compared to $540 million in 2021[35] - The company reported a free cash flow of $60 million for Q4 2022, an increase from $37 million in Q4 2021; total free cash flow for 2022 was $333 million, compared to $210 million in 2021[36] - Operating income for Q4 2022 was $61 million, compared to $63 million in Q4 2021; total operating income for 2022 was $284 million, up from $185 million in 2021[28] Future Outlook - Full-year 2023 revenue outlook is between $2,970 million and $3,030 million, including $255 to $260 million from WillowTree, representing growth of 20.3% to 22.8%[11] - Adjusted EBITDA for 2023 is projected to be in the range of $705 to $725 million, representing growth of 16% to 19%[11] - Adjusted Diluted EPS for 2023 is expected to be between $1.20 and $1.25, reflecting higher interest charges associated with the WillowTree acquisition[11] - The company anticipates continued growth driven by business expansion and operational efficiencies despite potential economic challenges[22] Debt and Leverage - Net Debt to Adjusted EBITDA Leverage Ratio was 1.1x as of December 31, 2022, improved from 2.1x as of December 31, 2021, but increased to 2.9x post-WillowTree acquisition[10] - The net debt to adjusted EBITDA leverage ratio improved to 1.1 as of December 31, 2022, down from 2.1 as of December 31, 2021[37] Team and Community Impact - Team member count was 73,142 as of December 31, 2022, an increase of 18% year-over-year[10] - Since 2007, TELUS International has positively impacted over 1.2 million citizens globally through community initiatives[40] - The company has allocated $5.1 million in funding to grassroots charitable organizations since 2011[40] Company Services - TELUS International provides next-generation digital solutions to enhance customer experience for global brands[39] - The company supports the full lifecycle of clients' digital transformation journeys, enabling quicker adoption of digital technologies[39] - TELUS International's integrated solutions include digital strategy, IT lifecycle management, and end-to-end AI data solutions[39] Assets and Cash Position - Cash and cash equivalents at the end of Q4 2022 were $125 million, up from $115 million at the end of Q4 2021[29] - Total assets decreased to $3,556 million as of December 31, 2022, from $3,626 million as of December 31, 2021[29] Foreign Exchange Impact - The company experienced a foreign exchange loss of $18 million in Q4 2022, compared to a gain of $2 million in Q4 2021[28] Earnings Per Share - Basic earnings per share for Q4 2022 were $0.13, down from $0.14 in Q4 2021; diluted earnings per share remained at $0.13 for both quarters[28]