DENVER, Dec. 16, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has been recognized as the Cisco Reimagine Customer Experiences Partner of the Year – Americas. "In collaboration with Cisco, TTEC Digital is helping industry leaders in banking, healthcare, insurance, government services, and more improve their customer expe ...

DENVER, Dec. 12, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, has identified the top five trends shaping CX in 2025. These advancements reflect the transformative impact of AI, data, and global connectivity in enhancing customer interactions."2025 will be a pivotal year for customer experience as AI, data, and technology converge to unlock extraordinary ...

DENVER, Dec. 2, 2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has completed the first phases of a successful global sales process optimization program with Westcon-Comstor, a global technology provider and specialist distributor.Westcon-Comstor operates across EMEA and APAC, connecting the world's leading IT vendors with a ...

DENVER, Nov. 20, 2024 /PRNewswire/ -- TTEC Holdings Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, announced today that TTEC Digital has been recognized as a Major Contender in the 2024 Everest Group PEAK Matrix® Assessment for Digital Transformation Services for Mid-market Enterprises.Everest Group's PEAK Matrix is a renowned industry benchmark that assesses service providers based on their ...

Company marks one year of operation at its Mumbai Customer Experience Center and Digital Innovation Studio in Hyderabad DENVER and MUMBAI, India, Nov. 13, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, is marking a significant year of growth in India with the one-year anniversaries of two key facilities: its Mumbai Customer Experience Center and Hyderabad ...

Financial Data and Key Metrics - Revenue for Q3 2024 was $529 million, a decrease of 12.2% YoY and relatively unchanged sequentially [38] - Non-GAAP adjusted EBITDA was $50 million, or 9.5% of revenue, down from $64 million (10.6% of revenue) YoY but up from $46 million (8.7% of revenue) in the prior quarter [38] - EPS was $0.11, compared to $0.48 in the prior year and $0.14 in the prior quarter [39] - Free cash flow was negative $100 million, primarily due to the discontinuation of the accounts receivable factoring facility, which impacted cash flow by $82 million for the quarter [52] Business Line Performance TTEC Digital - Revenue was $116 million, down 13.2% YoY, primarily due to a large one-time on-premise product sale in the prior year [42] - Recurring managed services revenue increased 12.9% YoY and 4.2% sequentially, representing 65% of total Digital revenue [44] - Professional services revenue declined 6.4% YoY and 5.1% sequentially due to delayed client decision-making on larger deals [45] - Operating income was $14 million, or 12.5% of revenue, compared to $19 million (14.5% of revenue) in the prior year [46] TTEC Engage - Revenue was $414 million, down 11.9% YoY but relatively unchanged sequentially [48] - Operating income was $20 million, or 4.8% of revenue, up 35% sequentially with a 130 basis point improvement in profitability [48] - Last 12-month revenue retention rate was 85%, down from 96% YoY, primarily due to declines in financial services and healthcare volumes [51] Market and Geographic Performance - Offshore headcount in new geographies scaled 43% from Q2 to Q3 2024 [18] - Over 60% of the annual contract value from new client wins in Q3 will be delivered offshore [19] - Clients are increasingly leveraging offshore resources, particularly in Latin America and Africa, for cost savings and operational efficiency [85] Strategic Direction and Industry Competition - The company is focused on four priorities: winning new clients, diversifying its portfolio of AI-enabled CX solutions, improving operational agility, and strengthening financial performance [9] - Clients are prioritizing cost savings and delaying new program investments, but the company expects demand to normalize over the next six months [10][11] - AI-enabled solutions are a key focus, with 45% of the top 100 clients deploying well-defined AI projects, yielding positive results [30] Management Commentary on Operating Environment and Future Outlook - The macroeconomic environment, including election uncertainties and Fed monetary policies, has created headwinds, leading to delayed client decision-making [10] - The company expects revenue and profitability to be at the lower end of the full-year 2024 guidance range, with Digital revenue forecasted at $483 million and Engage revenue at $1.752 billion [60][61] - Management remains confident in the long-term demand for CX technology and services, with a focus on returning to organic growth and increased profitability [63] Other Important Information - The company suspended its semiannual dividend to prioritize debt reduction, with a net debt-to-EBITDA ratio of 4.49x as of Q3 2024 [58] - Capital expenditures were $9 million, or 1.7% of revenue, down from $22 million (3.6% of revenue) in the prior year, reflecting reduced investment in geographic expansion [53] Q&A Session Summary Question: Confidence in Q4 Digital Business Acceleration - Management is confident in closing deals delayed from Q3, with a strong pipeline and backlog supporting growth in Q4 and beyond [65][66] - The company expects a positive trajectory in 2025 as clients shift focus from cost savings to launching larger projects [69][70] Question: Healthcare Payer Client Trends - Healthcare payer clients continue to face cost pressures, leading to reduced seasonal volumes and increased interest in offshore resources and technology solutions [72][73] Question: Cost-Saving Initiatives - The company expects $10 million in savings in 2024 and $30 million annualized savings in 2025 from cost optimization initiatives [74] Question: Offshore Investment and Demand Dynamics - Offshore investments are meeting client demand, with no significant changes in the cadence of scaling smaller offshore deals [82][84] - Existing onshore clients are exploring offshore options, but offshore work is currently complementary to onshore operations [88][89] Question: Debt Reduction Plans - The company is focused on debt reduction through improved profitability, free cash flow, and asset sales, with a commitment to reducing leverage ratios [90]

TTEC Holdings (TTEC) came out with quarterly earnings of $0.11 per share, missing the Zacks Consensus Estimate of $0.14 per share. This compares to earnings of $0.48 per share a year ago. These figures are adjusted for non-recurring items.This quarterly report represents an earnings surprise of -21.43%. A quarter ago, it was expected that this customer engagement management company would post earnings of $0.29 per share when it actually produced earnings of $0.14, delivering a surprise of -51.72%.Over the l ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) Delaware 84-1291044 (State or other ...

Exhibit 99.1 PRESS RELEASE TTEC Announces Third Quarter 2024 Financial Results Third Quarter 2024 Revenue was $529.4 Million, down 12.2 Percent Operating Income of $12.9 Million or 2.4 Percent of Revenue (Operating Income of $34.1 Million or 6.4 Percent of Revenue Non-GAAP) Net Loss of $19.0 Million or negative 3.6 Percent of Revenue (Net Income of $5.4 Million or 1.0 Percent of Revenue Non-GAAP) Adjusted EBITDA was $50.3 Million or 9.5 Percent of Revenue Fully Diluted Net Loss Per Share of $0.40 (Net Incom ...

Third Quarter 2024Revenue was $529.4 Million, down 12.2 PercentOperating Income of $12.9 Million or 2.4 Percent of Revenue(Operating Income of $34.1 Million or 6.4 Percent of Revenue Non-GAAP)Net Loss of $19.0 Million or negative 3.6 Percent of Revenue(Net Income of $5.4 Million or 1.0 Percent of Revenue Non-GAAP)Adjusted EBITDA was $50.3 Million or 9.5 Percent of RevenueFully Diluted Net Loss Per Share of $0.40 (Net Income Per Share of $0.11 Non-GAAP)DENVER, Nov. 6, 2024 /PRNewswire/ -- TTEC Holdings, Inc. ...