TTEC Holdings, Inc. (NASDAQ: TTEC ) runs a proven business model based on international recruiting efforts and large clients from many industries. Thanks to the innovative technologies such as chatbots, AI, and GenAI tools, in my view, the company will most likely report free cash flowLondon Stock Market Research is a service offered by an ex-investment banker from the city of London. After around 11 years in the industry, I decided to drop out, and made dollars out of what I learned in business. I apprecia ...

The company also named a Major Contender in APAC, EMEA regions for third year in a row DENVER, Oct. 28, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, today announced its recognition as a Leader in Everest Group's 2024 Customer Experience Management (CXM) Services PEAK Matrix® Assessment for the Americas. TTEC was also ranked as a Major Contender in Evere ...

DENVER, Oct. 16, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX solutions, announced today that TTEC will release its earnings results after market close on Wednesday, November 6, 2024, when a press release will be issued. The Company will host a live webcast and conference call at 8:30 a.m. ET on Thursday, November 7, 2024. You are invited to join a live webcast of the conference call by visiting the "Inv ...

Microsoft recognizes TTEC Digital for outstanding sales achievement and innovation for ninth consecutive year DENVER, Oct. 2, 2024 /PRNewswire/ --TTEC Holdings Inc. (NASDAQ:TTEC), a leading global CX (customer experience) technology and services innovator for AI-enabled CX with solutions from TTEC Engage and TTEC Digital, today announced that TTEC Digital has achieved the 2024/2025 Microsoft Business Applications Inner Circle Award. Membership is based on sales achievements that rank TTEC Digital in the top ...

DENVER, Sept. 30, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC) ("TTEC" or the "Company"), a leading global CX (customer experience) technology and services innovator for AI-enabled CX solutions, announced that its Board of Directors has received an unsolicited, preliminary, non-binding proposal letter, dated September 27, 2024, from TTEC founder, Chairman and Chief Executive Officer Kenneth Tuchman, to take the Company private at a proposed purchase price of $6.85 per share to the Company's other ...

DENVER, Sept. 5, 2024 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (customer experience) technology and services innovator for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, has been recognized with numerous global workplace culture awards, proving that happy employees are the secret behind delivering exceptional customer experiences. These recognitions span multiple countries and highlight TTEC's success in creating a workplace that prioritizes diversity, employ ...

Exhibit 99.1 TTEC Announces Second Quarter 2024 Financial Results Second Quarter 2024 Revenue was $534.1 Million, down 11.0 Percent Operating Loss of $224.4 Million or negative 42.0 Percent of Revenue, due to $233.5 Million Non-cash Goodwill Impairments and Related Tax Adjustments (Operating Income of $29.5 Million or 5.5 Percent of Revenue Non-GAAP) Net Loss of $296.8 Million or negative 55.6 Percent of Revenue (Net Income of $6.6 Million or 1.2 Percent of Revenue Non-GAAP) Adjusted EBITDA was $46.2 Millio ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q2 2024 Earnings Conference Call August 9, 2024 8:30 AM ET Company Participants Paul Miller - Senior Vice President, Treasurer & Investor Relations Officer Ken Tuchman - Chairman & Chief Executive Officer Shelly Swanback - President, TTEC & Chief Executive Officer, TTEC Engage Kenny Wagers - Chief Financial Officer Conference Call Participants George Sutton - Craig-Hallum Maggie Nolan - William Blair Mike Latimore - Northland Capital Markets Pallav Saini - Canaccord Cassie ...

TTEC Holdings (TTEC) came out with quarterly earnings of $0.14 per share, missing the Zacks Consensus Estimate of $0.29 per share. This compares to earnings of $0.55 per share a year ago. These figures are adjusted for non-recurring items. This quarterly report represents an earnings surprise of -51.72%. A quarter ago, it was expected that this customer engagement management company would post earnings of $0.30 per share when it actually produced earnings of $0.27, delivering a surprise of -10%. Over the la ...

Financial Performance - In Q2 2024, TTEC reported revenue of $534.1 million, a decrease of $66.3 million or 11% compared to Q2 2023, with TTEC Digital contributing $116.4 million (22%) and TTEC Engage $417.7 million (78%) to total revenue [87]. - TTEC Digital's revenue decreased by $1.2 million (1.0%) year-over-year, while TTEC Engage's revenue fell by $65.1 million (13.5%) due to client exits and lower demand [91][92]. - Operating income for TTEC Digital decreased by 16% to $6.0 million, resulting in an operating margin of 5.2%, down from 6.1% in the prior year [91]. - TTEC Engage experienced an operating loss of $230.4 million, a decline of 1,054.4%, with an operating margin of (55.2)%, compared to 5.0% in the previous year [92]. - For the first half of 2024, TTEC Digital revenue was $228.4 million, down 2.6% from $234.5 million in the same period of 2023, while operating income increased to $9.3 million [98]. - TTEC Engage's revenue for the first half of 2024 was $882.3 million, a decrease of 11.7% from $999.2 million in the prior year, with an operating loss of $211.0 million [99]. Tax and Interest - The effective tax rate for Q2 2024 was (22.3)%, significantly lower than 61.9% in Q2 2023, influenced by income distribution and impairment charges [96]. - The effective tax rate for the six months ended June 30, 2024, was (23.5)%, significantly lower than 36.2% in 2023, influenced by income distribution and tax holidays in international jurisdictions [102]. - Interest income decreased to $1.4 million for the six months ended June 30, 2024, down from $2.3 million in the same period in 2023, while interest expense increased to $41.5 million from $36.4 million due to higher interest rates [100]. Cash Flow and Capital Expenditures - Operating cash flows were positive at $33.6 million for the six months ended June 30, 2024, a decrease from $144.9 million in the same period in 2023, primarily due to a $48.4 million drop in net cash income [106]. - Cash and cash equivalents totaled $79.8 million as of June 30, 2024, down from $172.7 million at the end of 2023, attributed to changes in cash repatriation policies [104]. - Free cash flow decreased to $6.0 million for the six months ended June 30, 2024, compared to $112.0 million in the same period in 2023, reflecting lower net cash from operations [109]. - Net cash flows used in financing activities were $75.7 million for the six months ended June 30, 2024, down from $115.0 million in 2023, mainly due to a $20.0 million net change in the line of credit [108]. - Total capital expenditures in 2024 are expected to be between 2.5% and 2.7% of revenue, with 60% allocated for business growth and 40% for maintenance of existing assets [113]. Client Concentration and Relationships - Client concentration remains significant, with the five largest clients accounting for 31.7% of revenue in Q2 2024, down from 36.3% in Q2 2023 [114]. - The five largest clients accounted for 31.7% of consolidated revenue for the three months ended June 30, 2024, down from 36.3% in the same period of 2023 [114]. - For the six months ended June 30, 2024, the five largest clients represented 33.8% of consolidated revenue, compared to 35.4% in 2023 [114]. - Long-term relationships with top five clients range from 7 to 24 years, with multiple contract renewals completed [114]. - Contracts with the five largest clients expire between 2025 and 2027, but many have multiple contracts with different expiration dates [114]. - The risk of client concentration is mitigated by long-term contracts, although some contracts can be terminated for convenience [114]. - Historical contract renewals with largest clients have been successful, but future renewals are not guaranteed [114]. Strategic Plans - TTEC plans to continue investing in innovation and service offerings to enhance competitive positioning and expand its global client base [87]. - The company aims to selectively retain and grow capacity while expanding into new offshore markets, managing foreign currency risks through a multi-currency hedging program [87]. - The company expects capital requirements over the next 12 months to depend on investment levels in infrastructure for maintaining or upgrading existing assets [113]. - The company may need to raise additional capital through debt or equity financing due to potential acquisitions or joint ventures [113]. - The anticipated capital expenditures in 2024 are driven by site expansions, new builds in emerging geographies, and technological enhancements [113].