Delivering the next generation of digital customer experience TTEC Investor Overview 1 ©2022 TTEC. Confidential and Proprietary liec August 2022 Disclosure This presentation includes forward-looking statements (within the meaning of Section 27A of the Securities Act of 1933 as amended, Section 21E of the Securities Exchange Act of 1934 as amended, and the Private Securities Litigation Reform Act of 1995) relating to TTEC's strategy, operations, value proposition, market assessments and the size of addressab ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q2 2022 Earnings Conference Call August 10, 2022 8:30 AM ET Company Participants Paul Miller – Senior Vice President, Treasurer and Investor Relations Officer Ken Tuchman – Chairman and Chief Executive Officer Shelly Swanback – Chief Executive Officer-TTEC Engage Dustin Semach – Chief Financial Officer Conference Call Participants George Sutton – Craig-Hallum Maggie Nolan – William Blair Mike Latimore – Northland Capital Markets Anja Soderstrom – Sidoti Vincent Colicchio – ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2022 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R.S. E ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q1 2022 Earnings Conference Call May 5, 2022 8:30 AM ET Company Participants Ken Tuchman - Chairman & CEO Dustin Semach - CFO Shelly Swanback - CEO, TTEC Engage Paul Miller - SVP, Treasurer & IR Conference Call Participants George Sutton - Craig-Hallum Vincent Colicchio - Barrington Research Jared Levine - Cowen & Company Joseph Vafi - Canaccord Genuity Jesse Fink - William Blair Jonathan Seymour - Morgan Stanley Operator Welcome to TTEC’s First Quarter 2022 Earnings Confer ...

For the quarterly period ended March 31, 2022 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R.S. ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-K (Mark One) ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2021 or ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) Delaware 84-1291044 (State or oth ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q4 2021 Earnings Conference Call March 2, 2022 8:30 AM ET Company Participants Paul Miller - Senior Vice President, Treasurer and Investor Relations Officer Ken Tuchman - Chairman and Chief Executive Officer Dustin Semach - Chief Financial Officer Conference Call Participants Maggie Nolan - William Blair George Sutton - Craig-Hallum Mike Latimore - Northland Capital Markets Bryan Bergin - Cowen Joseph Vafi - Canaccord James Faucette - Morgan Stanley Operator Welcome to TTEC ...

Financial Data and Key Metrics Changes - Revenue increased by 15% year-over-year to $566 million, with bookings for the quarter at $171 million, including 19 new clients [4][27] - Adjusted EBITDA rose by 2% to $78.7 million, representing 13.9% of revenue compared to 15.7% in the prior year [28] - Non-GAAP operating income decreased by 5.9% to $59.4 million, or 10.5% of revenue, compared to 12.8% in the prior year [29][30] - Non-GAAP EPS was $1.01, relatively unchanged from the prior year, exceeding guidance [29] Business Line Data and Key Metrics Changes - Digital segment revenue increased by 62.1% to $124.1 million, with recurring revenue from subscription-based CX cloud and managed services growing by 18.6% [30] - Engage segment revenue was $442.6 million, a 6.3% increase year-over-year, with organic growth highlighting significant contributions from healthcare, travel, auto, and technology verticals [32] - The recurring revenue bookings increased by 250 basis points to 57.6% of total bookings in the quarter [24] Market Data and Key Metrics Changes - The client base is diversified across verticals and geographies, with accelerated demand in the digital hyper-growth segment, serving 100 clients with an annualized revenue run rate of $400 million [5][11] - The Engage segment's revenue retention rate improved to 118.9%, indicating strong client loyalty and growth [32] Company Strategy and Development Direction - The company aims to grow its digital business to $1 billion, focusing on strategic leadership, expanding product portfolios, and strengthening relationships with CX technology partners [11][20] - The strategy includes increasing market share through differentiated CX offerings, building new channel partnerships, and executing strategic acquisitions [17][20] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in the business's fundamental strength, citing a strong bookings growth and expanding revenue backlog [23] - The company anticipates full-year revenue of $2.255 billion, a 15.7% increase over the prior year, and expects continued growth in 2022 [38][39] Other Important Information - A cyber incident in September 2021 had a temporary impact, with an estimated revenue loss of approximately $15.2 million, but operations were restored quickly [16][26] - The company announced leadership changes, with Regina Paolillo becoming Global COO and Dustin Semach as CFO, aimed at enhancing strategic focus [19][21] Q&A Session Summary Question: Impact of Cyber Incident on Top Clients - The cyber incident impacted a small group of clients, with most effects related to caution rather than system failures. Clients appreciated the rapid response [42][44] Question: Drivers of Recent Pipeline and Activity - The competitive landscape has shifted, with companies recognizing the importance of customer experience, leading to increased business for the company [48][50] Question: Revenue Retention and Growth Drivers - Revenue retention is driven by base retention and increased bookings from existing clients, with a focus on digital transformation [55][56] Question: Acquisition Strategy - The company is actively seeking strategic acquisitions to enhance its digital business and expand its Engage geography, while ensuring fair pricing [57][58] Question: Hyper Growth Clients and Digital Engagement - Hyper growth clients represent about 15% to 17% of revenue, with smaller initial bookings that can grow rapidly as they scale [61][64]

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 Form 10-Q ☑ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2021 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number 001-11919 TTEC Holdings, Inc. (Exact name of registrant as specified in its charter) (State or other jurisdiction of (I.R ...

TTEC Holdings, Inc. (NASDAQ:TTEC) Q2 2021 Earnings Conference Call August 4, 2021 8:30 AM ET Company Participants Paul Miller – Senior Vice President, Treasurer and Investor Relations Officer Ken Tuchman – Chairman and Chief Executive Officer Regina Paolillo – Chief Financial and Administrative Officer Conference Call Participants Maggie Nolan – William Blair Mike Latimore – Northland Capital Markets George Sutton – Craig-Hallum Joseph Vafi – Canaccord James Faucette – Morgan Stanley Bryan Bergin – Cowen Jo ...