WNS (Holdings) Limited (NYSE:WNS) Q1 2025 Earnings Conference Call July 18, 2024 8:00 AM ET Company Participants David Mackey - EVP, Finance and Head of IR Keshav Murugesh - CEO Sanjay Puria - CFO Arijit Sen - Corporate Financial Controller Conference Call Participants Ryan Potter - Citi Surinder Thind - Jefferies Bryan Bergin - TD Cowen Nate Svensson - Deutsche Bank Maggie Nolan - William Blair Puneet Jain - JPMorgan Dave Koning - Baird Vincent Colicchio - Barrington Research Operator Good morning, and wel ...

Revenue Performance - Revenue in Q1 was $323.1 million, down 1.0% YoY and 4.1% sequentially[12] - Revenue less repair payments in Q1 was $312.4 million, down 1.6% YoY and 4.1% sequentially[12] - Revenue (GAAP) for Q2 2024 was $323.1 million, a decrease of 1.0% compared to Q2 2023 and a decrease of 4.1% compared to Q1 2024[25] - Revenue less repair payments (non-GAAP) for Q2 2024 was $312.4 million, a decrease of 1.6% compared to Q2 2023 and a decrease of 4.1% compared to Q1 2024[25] - Revenue less repair payments is expected to be between $1,290 million and $1,354 million for fiscal 2025, up from $1,284.3 million in fiscal 2024[27] Profit and Income Metrics - Profit in Q1 was $28.9 million, compared to $32.0 million in Q1 of last year and $14.5 million last quarter[13] - Adjusted Net Income (ANI) in Q1 was $44.0 million, compared to $51.1 million in Q1 of last year and $53.9 million last quarter[6] - Adjusted diluted earnings per share in Q1 was $0.93, compared to $1.02 in Q1 of last year and $1.12 last quarter[4] - Adjusted operating income (non-GAAP) for Q2 2024 was $57.6 million, a decrease of 9.7% compared to Q2 2023 and a decrease of 15.5% compared to Q1 2024[25] - Adjusted net income (non-GAAP) for Q2 2024 was $44.0 million, a decrease of 13.9% compared to Q2 2023 and a decrease of 18.4% compared to Q1 2024[26] - Adjusted diluted earnings per share (non-GAAP) for Q2 2024 was $0.93, a decrease of 8.8% compared to Q2 2023 and a decrease of 17.0% compared to Q1 2024[26] - Adjusted net income is expected to range between $203 million and $215 million for fiscal 2025, compared to $218.0 million in fiscal 2024[27] - Adjusted diluted earnings per share is expected to be in the range of $4.42 to $4.68 for fiscal 2025, compared to $4.42 in fiscal 2024[27] Client and Workforce Growth - Added 8 new clients and expanded 36 existing relationships in Q1[4] - Global headcount was 60,513 as of June 30, 2024[4] - WNS had 60,513 professionals across 64 delivery centers worldwide as of June 30, 2024[29] Financial Position and Liquidity - Days sales outstanding (DSO) was 36 days in Q1, compared to 34 days in Q1 of last year and 33 days last quarter[14] - Total assets increased to $1,497.6 million as of June 30, 2024, compared to $1,434.1 million as of March 31, 2024[34] - Current assets rose to $595.2 million from $529.7 million, driven by increases in cash and cash equivalents ($83.9 million to $87.4 million) and investments ($217.3 million to $156.5 million)[34] - Accounts receivable increased to $128.9 million from $124.6 million, indicating growth in revenue recognition[34] - Short-term borrowings surged to $73.0 million from $40.0 million, reflecting increased liquidity needs[34] - Current portion of long-term debt rose to $56.6 million from $36.7 million, signaling higher near-term debt obligations[34] Guidance and Future Expectations - Updated guidance for fiscal 2025 reflects growth in revenue less repair payments of 0% to 5% on both reported and constant currency basis[16] - Capital expenditures for fiscal 2025 are expected to be up to $65 million[16] - The company cannot provide forward-looking GAAP revenue, profit, and EPS due to uncertainties in repair payments, share-based compensation, and currency fluctuations[38] Non-GAAP Measures and Definitions - Revenue less repair payments is a non-GAAP measure used to reflect the value addition of business process management services[35] - Adjusted operating margin and ANI (Adjusted Net Income) are non-GAAP measures excluding items like goodwill impairment and share-based compensation[36] Corporate Events - WNS will host a conference call on July 18, 2024, at 8:00 am (Eastern) to discuss the company's quarterly results[28]

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION OR ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended March 31, 2024 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to OR ☐ SHELL COMPANY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 WASHINGTON, D.C. 20549 FORM 20-F ☐ REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g ...

WNS (Holdings) Limited (NYSE:WNS) Q4 2024 Earnings Conference Call April 25, 2024 8:00 AM ET Company Participants David Mackey - EVP, Finance & Head of IR Keshav Murugesh - Chief Executive Officer Sanjay Puria - Chief Financial Officer Arijit Sen - Corporate Financial Controller Conference Call Participants Surinder Thind - Jefferies Bryan Bergin - TD Cowen Nate Svensson - Deutsche Bank Moshe Katri - Wedbush Mayank Tandon - Needham Maggie Nolan - William Blair Ryan Potter - Citi Puneet Jain - JPMorgan Vince ...

Other Metrics Exhibit 99.1 WNS Announces Fiscal 2024 Third Quarter Earnings, Revises Full Year Guidance NEW YORK, LONDON, MUMBAI; January 18, 2024 — WNS (Holdings) Limited (WNS) (NYSE: WNS), a leading provider of global Business Process Management (BPM) solutions, today announced results for the fiscal 2024 third quarter ended December 31, 2023. Highlights – Fiscal 2024 Third Quarter: GAAP Financials Non-GAAP Financial Measures * Reconciliations of the non-GAAP financial measures discussed below to our GAAP ...

WNS (Holdings) Limited (NYSE:WNS) Q2 2024 Earnings Call Transcript October 19, 2023 8:00 AM ET Company Participants David Mackey - Executive Vice President, Finance, Head of Investor Relations Keshav Murugesh - Chief Executive Officer Sanjay Puria - Chief Financial Officer Conference Call Participants Bryan Bergin - TD Cowen Mayank Tandon - Needham Ashwin Shirvaikar - Citi Maggie Nolan - William Blair Nate Svensson - Deutsche Bank Puneet Jain - JP Morgan Moshe Katri - Wedbush Surinder Thind - Jefferies Vinc ...

Exhibit 99.1 WNS Announces Fiscal 2024 Second Quarter Earnings, Revises Full Year Guidance NEW YORK, NY and MUMBAI, INDIA, October 19, 2023 — WNS (Holdings) Limited (WNS) (NYSE: WNS), a leading provider of global Business Process Management (BPM) solutions, today announced results for the fiscal 2024 second quarter ended September 30, 2023. Highlights – Fiscal 2024 Second Quarter: GAAP Financials Non-GAAP Financial Measures * Other Metrics Reconciliations of the non-GAAP financial measures discussed below t ...

Financial Data and Key Metrics - Net revenue for Q1 2024 was $317.5 million, up 15.5% YoY on a reported basis and 17.5% on a constant currency basis [47][61] - Adjusted operating margin for Q1 was 21%, slightly down from 21.1% in the same quarter last year but up from 20.6% last quarter [48] - Adjusted net income for Q1 was $50.6 million, compared to $45.9 million in Q1 2023 and $52.4 million last quarter [85] - The company's effective tax rate for Q1 was 21.8%, up from 21.1% last year and 15.8% last quarter [49] - Cash and investments totaled $242.6 million, with $206.2 million in debt as of June 30, 2023 [50] - Headcount at the end of Q1 was 59,871, with an attrition rate of 32%, down from 49% in Q1 2023 and 40% last quarter [51] Business Line Data and Key Metrics - Acquisitions contributed approximately 6% to YoY revenue growth, with no impact sequentially [40][47] - The company added six new logos and expanded 36 existing relationships in Q1 [70] - The travel business grew 8% sequentially and 18% YoY, with travel revenues now above pre-pandemic levels [160] - The healthcare vertical saw a significant ramp-down of a large process, impacting North America revenue [104][136] Market Data and Key Metrics - The company has 92% visibility to the midpoint of its full-year revenue guidance range of $1.296 billion to $1.354 billion, representing 12% to 17% YoY growth [87] - The travel industry has returned to 90% of pre-pandemic levels, with an opportunity for 1.5% to 2% upside potential [159] - The company is seeing conservatism in volume projections from clients in OTA travel, high tech, and shipping and logistics [106] Company Strategy and Industry Competition - The company is leveraging generative AI (gen-AI) to drive higher value services and shift engagements from headcount-based pricing to outcome-based models [62][77] - WNS has embedded gen-AI capabilities into existing digital assets and has over 75 gen-AI use cases in development, with nine ready for deployment [44] - The company believes gen-AI creates more opportunities than threats, with 75% of the BPM industry still underpenetrated [45][110] - WNS has approximately 5,000 employees with data, AI, and gen-AI skills, and another 1,000+ with core skill sets ready for upskilling [78] Management Commentary on Operating Environment and Future Outlook - Management noted a healthy demand environment but highlighted delays in decision-making and conservative volume projections from some clients [56][90] - The company expects low to mid double-digit revenue growth and stable industry-leading margins for the year, despite a cautious macro environment [80] - WNS is investing in domain, technology, and talent to drive long-term sustainable value, with capital expenditures expected to be up to $60 million for fiscal 2024 [53][80] Other Important Information - The company changed its financial reporting segments to align with its new SBU structure, providing revenue and margin contributions by SBU [53] - WNS repurchased 1.1 million shares at an average price of $77.84, impacting Q1 cash by $85.6 million [86] - The company has 38,945 seats in operation, with 65% work-from-office during Q1 [51] Q&A Session Summary Question: Impact of generative AI on sales cycles and client interest - Generative AI is creating excitement but also confusion for clients, leading to longer sales cycles as clients seek comfort and proof of concept [3][4] - WNS is proactively discussing pilots and building trust with clients, even if it means cannibalizing some revenue in the short term [3] Question: Performance of recent acquisitions - Acquisitions such as Smart Cube and Optibuy are performing as expected and are being successfully integrated into the company's operations [6][7] Question: Demand environment and growth outlook - The demand environment remains healthy, but some clients are delaying decisions and providing conservative volume projections [56][90] - The company expects Q2 growth to be slightly up compared to Q1, but with more modest sequential growth than Q1 [146][147] Question: Generative AI investments and client conversations - Clients view WNS as a trusted partner for gen-AI, with over 20 clients in discussions about specific use cases and three already committed to implementation [92][94] - WNS is making incremental investments in gen-AI capabilities, with a focus on scaling solutions and driving higher productivity [58][111] Question: New organization structure and its impact - The new SBU structure has been well-received, with early signs of positive impact on client interactions and global deal flow [96][123] Question: Travel industry outlook - The travel business is healthy, with revenues above pre-pandemic levels, but some clients are still running below pre-pandemic levels, representing a 1% to 2% revenue opportunity [26][159] Question: Impact of past technology waves on WNS - Past technology waves have enhanced WNS's domain specialization and value proposition, with technology advancements driving increased outsourcing opportunities [154][156]

Exhibit 99.1 WNS Announces Fiscal 2024 First Quarter Earnings, Revises Full Year Guidance NEW YORK, NY and MUMBAI, INDIA, July 20, 2023 — WNS (Holdings) Limited (WNS) (NYSE: WNS), a leading provider of global Business Process Management (BPM) solutions, today announced results for the fiscal 2024 first quarter ended June 30, 2023. Highlights – Fiscal 2024 First Quarter: GAAP Financials Non-GAAP Financial Measures* Other Metrics Reconciliations of the non-GAAP financial measures discussed below to our GAAP o ...

Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION WASHINGTON, D.C. 20549 FORM 20-F ☐ REGISTRATION STATEMENT PURSUANT TO SECTION 12(b) OR (g) OF THE SECURITIES EXCHANGE ACT OF 1934 OR ☒ ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended March 31, 2023 OR ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to OR ☐ SHELL COMPANY REPORT PURSUANT TO SECTION 13 OR 15(d ...