Core Insights - Zenvia Inc. reported strong revenue growth driven by its CPaaS segment, with total revenues for FY 2024 reaching BRL 960 million, an 18.8% increase from BRL 808 million in FY 2023 [6][26] - The company launched Zenvia Customer Cloud in October 2024, which integrates AI into customer experience solutions, and has already attracted nearly 6,000 clients [2][11] - Despite revenue growth, profitability metrics fell short of expectations due to increased costs, particularly in the SMS segment, and competitive pressures in the SaaS market [2][26] Financial Performance - Q4 2024 revenues were BRL 231.4 million, a 6.6% increase from BRL 217 million in Q4 2023, with CPaaS revenues growing by 17% year-over-year [6][19] - Full-year Normalized EBITDA reached BRL 105.1 million, up 38.1% from BRL 76.1 million in 2023, but below the guidance range of BRL 120 million to BRL 140 million [27][26] - The company's G&A expenses decreased by 37% year-over-year in Q4 to BRL 19 million, improving the G&A as a percentage of revenues to 8.3% [10][24] Segment Analysis - The SaaS segment experienced a revenue decline of 9.7% in Q4 2024, primarily due to lower revenues from Enterprise customers, while full-year SaaS revenues increased by 8% [12][14] - The CPaaS segment reported revenues of BRL 155.9 million in Q4 2024, a 16.9% increase year-over-year, but faced a significant drop in Non-GAAP Adjusted Gross Profit, down 90.9% [17][19] - Total active customers at the end of FY 2024 were 10,622, with a notable decrease in active customers in both SaaS and CPaaS segments [10][12] Strategic Initiatives - The launch of Zenvia Customer Cloud is positioned as a key strategic initiative, aimed at enhancing customer engagement through AI-driven solutions [2][11] - The company plans to focus on organic growth, expanding its partner ecosystem, and streamlining operations as part of its new strategic cycle announced in January 2025 [2][26] - Zenvia aims to normalize profitability in 2025, with expectations of recovering margins impacted by SMS cost adjustments and competitive pressures [2][19]

Financial Performance - The company incurred losses of R$154,658 thousand for the year ended December 31, 2024, R$60,771 thousand for 2023, and R$243,025 thousand for 2022, indicating a history of financial losses [43]. - The company has a negative consolidated working capital of R$355,769 thousand as of December 31, 2024, raising concerns about its ability to continue as a going concern [41]. - The company recorded provisions for disputes amounting to R$1,797 thousand and R$42,207 thousand as of December 31, 2024 and 2023, respectively, indicating a significant increase in potential liabilities [182]. Revenue Sources - 66.8% of the company's revenue for the year ended December 31, 2024, was derived from the CPaaS segment, primarily from SMS text messaging services [45]. - A significant portion of revenue, 38.2% for 2024, 33.4% for 2023, and 37.0% for 2022, was concentrated among the top 10 customers, with the largest customer accounting for over 7% of total revenue in 2024 [46]. - The Net Revenue Expansion (NRE) rate for the year ended December 31, 2024, was 106.5%, showing growth in revenue from existing customers [71]. Customer Dynamics - The number of active customers decreased from 13,336 in 2022 to 10,622 in 2024, indicating a decline in customer retention [71]. - The company is increasingly dependent on WhatsApp as a communication channel, which may be affected by changes in WhatsApp's policies [52]. Financing and Capital Structure - The company may require additional financing to support future capital requirements, which could be difficult to secure on favorable terms due to existing indebtedness [56]. - As of December 31, 2024, the total loans, borrowings, and debentures outstanding amounted to R$126,855 thousand, consisting of R$81,137 thousand in current liabilities and R$45,718 thousand in non-current liabilities [58]. - The company may need to raise additional capital in the future, which could dilute investors' interests in its share capital [233]. Market and Competitive Landscape - The market for the company's products is relatively new and unproven, with potential risks including changes in consumer behavior and competition from alternative products [44]. - The market for cloud communications is highly competitive, with low barriers to entry, and the company faces significant competition from larger competitors [85]. - The company faces challenges in adapting to rapidly changing technology and evolving industry standards, which could adversely affect sales [59]. Strategic Initiatives - The company has initiated a new strategic cycle focusing on its SaaS business, particularly the recently launched Zenvia Customer Cloud [77]. - The company completed acquisitions of SenseData, D1, and Movidesk to expand its SaaS offerings and enhance multichannel communications capabilities [89]. - The launch of the Zenvia Customer Cloud solution on October 16, 2024, aims to revolutionize customer experience through AI integration [80]. Compliance and Regulatory Risks - Compliance with the LGPD (General Data Protection Law) requires the company to adapt its data processing activities, with penalties for violations including fines up to R$50 million per violation [129]. - The company is subject to evolving privacy and data protection laws, which may increase compliance costs and impact its ability to operate effectively in various jurisdictions [134]. - The company is implementing an anti-corruption compliance program to manage risks associated with anti-corruption laws, which could result in significant fines and reputational harm if violated [139]. Economic and Political Environment - The Brazilian government enacted Constitutional Amendment No. 132 on December 20, 2023, introducing a new taxation model that replaces IPI, PIS, and COFINS with a Contribution on Goods and Services (CBS) and a Tax on Goods and Services (IBS) starting in 2026 [144]. - The ongoing economic and political instability in Brazil may lead to increased volatility in the securities market, adversely affecting the company's financial condition [186]. - High levels of inflation in Brazil historically harm the economy and capital markets, which could negatively impact the company's business and share price [191]. Shareholder Dynamics - Controlling shareholders own 100% of Class B common shares and 35.3% of Class A common shares, representing approximately 92.99% of the voting power and 64.50% of total equity ownership [215]. - The disparity in voting rights between Class A and Class B common shares may adversely affect the price of Class A common shares and limit investors' ability to influence corporate matters [216]. - The company has not adopted a dividend policy, and any future distributions will depend on various factors, including operational results and financial condition [224]. Operational Challenges - The company faces challenges in expanding operations into new market segments and geographic regions, which may require substantial expenditures and time [112]. - The company may incur unforeseen expenses to remediate the identified material weaknesses in internal control over financial reporting [165]. - Cybersecurity threats continue to increase, and any data security incidents could result in loss of confidential information and damage to the company's reputation [158].

Company Overview - Zenvia Inc. is a leading cloud-based customer experience (CX) platform in Latin America, focusing on transforming customer journeys for companies [1][3] - The company has over 12,000 customers and operates throughout Latin America, providing a unified, multi-channel customer cloud platform [3] Financial Results Announcement - Zenvia will release its fiscal 2024 fourth quarter and full year results after market close on May 15, 2025 [1] - A webcast to discuss the results and business outlook is scheduled for May 20, 2025, at 10:00 am ET [2] Business Focus - Zenvia aims to create personalized, engaging, and fluid experiences across the entire customer journey, enhancing brand presence, sales, and customer support [3]

Core Insights - Zenvia has announced the beginning of a new strategic cycle and is inviting investors to a webcast for further details [1][2] Company Overview - Zenvia is a leading SaaS provider for customer experience in Latin America, focusing on creating personalized and engaging experiences across the customer journey [3] - The company has over 13,000 customers and operates throughout Latin America, aiming to enhance brand presence, increase sales, and improve customer support [3] - Zenvia's platform is designed to generate operational efficiency and productivity for businesses of all segments [3]

Core Insights - Zenvia is entering a new strategic cycle focused on accelerating the growth of its Zenvia Customer Cloud, a unified customer experience solution [2][7] - The company aims to divest non-core assets to optimize its capital structure and concentrate on its new core business [5][7] Company Overview - Zenvia has been a leader in customer experience SaaS in Latin America for 21 years, with a mission to revolutionize customer interactions [2][9] - The Zenvia Customer Cloud integrates all stages of the customer journey, utilizing AI tools to personalize interactions [3][4] Financial Performance - In 2024, Zenvia Customer Cloud generated estimated revenues between R$180 million and R$200 million, with a projected growth of 25% to 30% in 2025 [4] - The gross margin for this operation is expected to be between 68% and 70%, with a positive EBITDA margin [4] Operational Changes - The company is implementing a workforce reduction of approximately 15%, expected to save between R$30 million and R$35 million in 2025 [6] - The new unified operating model will enhance automation and AI utilization, streamlining operations and simplifying the company's structure [6]

Financial Data and Key Metrics Changes - The company reported a significant year-over-year increase in EBITDA, reaching BRL 41 million in Q3 2024, which is almost threefold compared to the same period last year [9] - Year-to-date EBITDA totaled BRL 98 million, up roughly 150% from the same period last year [9] - The consolidated adjusted gross margin for the nine months reached 40.7%, slightly below the guidance for the year [15] Business Line Data and Key Metrics Changes - CPaaS revenues grew 37% year-over-year, reaching an all-time high of almost BRL 200 million in Q3 2024 [10] - The SaaS segment delivered a 16% increase in revenues compared to the same period last year, with a solid 12% sequential growth from Q2 [10] - The SaaS segment's gross profit margin decreased by 230 basis points year-over-year, primarily due to the impact from enterprise customers [13] Market Data and Key Metrics Changes - The company is experiencing strong growth in the SMB sector, which is expected to drive future growth [7] - The enterprise portion of the SaaS segment is facing a competitive environment, leading to lower-than-expected new sales [8] Company Strategy and Development Direction - The launch of Zenvia Customer Cloud marks a strategic shift from a CPaaS platform to a comprehensive customer experience SaaS in Latin America [3] - The company aims to enhance customer relationships through AI-driven solutions and data analytics, focusing on organic growth and profitability [3][4] - The strategy includes reducing leverage and optimizing capital structure to deliver sustainable value to shareholders [3] Management's Comments on Operating Environment and Future Outlook - Management expects continued growth in the SaaS segment, while CPaaS revenues are anticipated to be slightly below Q3 levels due to nonrecurring volumes [31] - The company is optimistic about the adoption of Zenvia Customer Cloud, particularly among SMBs, and is seeing increased cross-selling opportunities [25][26] - Management reiterated guidance for 2024, emphasizing a focus on organic growth and EBITDA generation [21][32] Other Important Information - The company has successfully reduced G&A expenses as a percentage of revenue from 17% in the first nine months of 2023 to 13% in 2024, reflecting improved productivity [17] - The net debt to EBITDA ratio has improved significantly, decreasing from over 10 times to 2.2 times by the end of September 2024 [20] Q&A Session Summary Question: How is competition in the SaaS segment, especially in large enterprises? - Management noted that while the focus is on SMBs, there is early traction with enterprise customers adopting the platform, and they are excited about the unique value proposition being offered [25] Question: How much of the net additions in active customers is attributed to Zenvia Customer Cloud? - The increase in active customers is primarily due to the focus on Zenvia Customer Cloud, with significant traction in both new and existing customers [25] Question: Can you share more details about the rollout of Zenvia Customer Cloud? - The rollout has been positive, with several features launched, and the company is migrating customers from standalone products to the new unified solution [29] Question: What should be expected for CPaaS and SaaS revenues in Q4? - CPaaS revenues are expected to be slightly below Q3 levels, while SaaS is anticipated to continue its growth trajectory [31] Question: How deep is AI embedded in the products? - The company has integrated several AI features into its products, focusing on enhancing customer experiences and operational efficiency [33] Question: Will expense reductions impact future revenue growth? - Management believes that the optimization of operations will not negatively impact revenue growth, as efficiencies are being realized through integration [34] Question: Can we expect more positive net income in the next quarter or next year? - Management aims to continue delivering value to shareholders, with expectations for net income to improve alongside EBITDA growth [37] Question: What is the guidance for 2025 in terms of free cash flow EBITDA? - Currently, the focus remains on delivering results for 2024, with guidance for 2025 expected to be provided early next year [38]

Core Insights - Zenvia Inc. reported strong financial performance with double-digit growth in both revenue and profitability, achieving a normalized EBITDA of BRL 135.2 million, which is on track to meet the 2024 guidance [1][21] - The official launch of Zenvia Customer Cloud is a significant milestone aimed at enhancing customer relationships through AI-driven solutions [2][5] Financial Performance - Q3 2024 revenues reached BRL 284.4 million, a 30.1% increase from BRL 218.6 million in Q3 2023, driven by SaaS growth of 16% and CPaaS growth of 37% [4][17] - Non-GAAP Adjusted Gross Profit for Q3 2024 was BRL 102.5 million, up 22.3% YoY, while Non-GAAP Adjusted Gross Margin decreased to 36.0% [4][19] - Normalized EBITDA for Q3 2024 was BRL 41.2 million, a 153.1% increase from Q3 2023, marking the highest quarterly EBITDA in three years [5][20] Customer Metrics - Total active customers stood at 12,152, with a year-over-year decrease of 10.8% due to a client-base cleanup [5][16] - The SaaS segment reported revenues of BRL 87.6 million in Q3 2024, a 16.3% increase YoY, primarily from small and medium-sized businesses [9][10] - The CPaaS segment generated revenues of BRL 196.8 million in Q3 2024, reflecting a 37.4% increase YoY, with a notable temporary spike in volumes from large enterprise customers [12][14] Operational Efficiency - The company has streamlined operations, resulting in a year-over-year reduction in G&A expenses as a percentage of revenue, which decreased to 13.1% from 16.7% [20] - Cash balance at the end of Q3 2024 was BRL 102.7 million, reflecting a focus on cash preservation while ensuring sustainable growth [5][20] Future Outlook - Zenvia reiterated its FY 2024 guidance, projecting revenues between BRL 930 million and BRL 970 million, with a year-over-year growth of 15% to 20% [23]

Group 1 - Zenvia Inc. is set to release its fiscal 2024 third quarter and first nine months results on November 18, 2024, after market close [1] - A webcast to discuss the results and business outlook will be hosted by the senior management team on November 19, 2024, at 10:00 am ET [2] - Zenvia is a leading cloud-based customer experience platform in Latin America, with over 13,000 customers and two decades of industry expertise [2]

Core Insights - Zenvia Inc. has launched Zenvia Customer Cloud, an AI-powered solution aimed at enhancing customer experience across various stages of the customer journey [1][2][10] - The solution is designed to unify customer interaction processes and improve productivity for companies while providing personalized experiences for consumers [3][5][6] Company Overview - Zenvia is a leading cloud-based customer experience platform in Latin America, focusing on creating engaging experiences throughout the customer journey [1][10] - The company has around 13,000 customers and operates across various sectors, including Education, Finance, Health, Insurance, and Retail [10] Product Features - Zenvia Customer Cloud integrates AI to assist companies in managing customer experiences, enabling multichannel communication and providing a 360-degree view of customer behavior [3][8] - The solution offers self-service options for consumers and facilitates quick decision-making through centralized customer data [5][9] Benefits for Companies - Companies can achieve cost savings by eliminating the need for multiple software solutions and enhancing productivity through intelligent automation [5] - The AI capabilities allow for more assertive sales campaigns and improved customer service, leading to increased sales and customer engagement [4][7] Benefits for Consumers - Consumers experience more personalized interactions as the platform adapts to individual needs, increasing engagement and satisfaction [6][8] - The generative AI chatbot enhances the relationship between brands and customers by utilizing interaction history to provide tailored responses [6][7]

Financial Data and Key Metrics Changes - In Q2 2024, the company reported revenues of R$231 million, representing a 20% year-over-year growth, with adjusted gross profit also increasing by 20% [6][5] - EBITDA for Q2 2024 reached almost R$34 million, more than double compared to the same period last year, contributing to a total EBITDA of R$110 million over the last 12 months [5][10] - The adjusted gross margin remained stable at 43.3%, aligning with the company's 2024 guidance range [6][9] Business Line Data and Key Metrics Changes - The CPaaS segment grew by 22% in Q2 2024, following a 23% growth in Q1 2024, while the SaaS segment grew almost 16% in the same period [7][6] - CPaaS accounted for 66% of net revenues and 58% of gross profit in Q2 2024, while SaaS represented 34% of net revenues and 42% of gross profit [8][9] Market Data and Key Metrics Changes - The company is focusing on expanding its customer base in the SMB segment, while also seeing adoption from large enterprises for its new Zenvia Customer Cloud solution [19][18] - The company is preparing to expand operations outside Brazil, particularly in Argentina and Mexico, where it sees high growth potential [14] Company Strategy and Development Direction - The company is committed to rolling out the Zenvia Customer Cloud solution, which has received positive feedback from clients, enhancing customer retention and cross-adoption [2][4] - Future features of the GenAI chatbot will include real-time sentiment analysis and seamless integration with multiple systems, aimed at improving customer experience [4][30] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving the full-year EBITDA guidance of R$120 million to R$140 million, despite seasonality effects expected in Q4 [13][14] - The company is focused on maintaining strict expense control, with G&A as a percentage of revenues decreasing to 14.4% in Q2 2024 from 19.4% in Q2 2023 [10][11] Other Important Information - The company has successfully managed to generate positive cash flow from operations after accounting for CapEx, projecting a positive R$80 million for 2024 [12][11] - The integration of acquired companies is nearing completion, with expected benefits in efficiency and cost structure [26][25] Q&A Session Summary Question: Feedback on migration to Zenvia Customer Cloud and client base cleanup - Management noted positive feedback from clients migrating to the Zenvia Customer Cloud, with expectations of increased retention and expansion [17][18] - The cleanup of the client base is largely complete, with no significant actions expected going forward [20] Question: Long-term margin profile and working capital management - Management indicated that long-term margins are expected to improve as SaaS becomes a larger portion of revenues, with a target of exceeding 50% [22][21] - The company clarified that it does not have negative working capital by nature, focusing on managing DSO and DPO effectively [24][23] Question: Funding gap and integration progress - The integration of acquired companies is in the final phase, with expected completion by early next year, leading to improved efficiency [26][25] - Management discussed ongoing liability management efforts, including potential equity conversion options to accelerate deleveraging [27][28] Question: Future AI features and team structure - The company is deploying various AI features to enhance customer engagement and operational efficiency [30][29] - Current team structure is deemed sufficient to support planned growth, with minor adjustments expected [31][32]