Company Overview - Zenvia Inc. is a leading cloud-based customer experience (CX) platform in Latin America, focusing on transforming customer journeys for companies [1][3] - The company has over 12,000 customers and operates throughout Latin America, providing a unified, multi-channel customer cloud platform [3] Financial Results Announcement - Zenvia will release its fiscal 2024 fourth quarter and full year results after market close on May 15, 2025 [1] - A webcast to discuss the results and business outlook is scheduled for May 20, 2025, at 10:00 am ET [2] Business Focus - Zenvia aims to create personalized, engaging, and fluid experiences across the entire customer journey, enhancing brand presence, sales, and customer support [3]

Core Insights - Zenvia has announced the beginning of a new strategic cycle and is inviting investors to a webcast for further details [1][2] Company Overview - Zenvia is a leading SaaS provider for customer experience in Latin America, focusing on creating personalized and engaging experiences across the customer journey [3] - The company has over 13,000 customers and operates throughout Latin America, aiming to enhance brand presence, increase sales, and improve customer support [3] - Zenvia's platform is designed to generate operational efficiency and productivity for businesses of all segments [3]

Core Insights - Zenvia is entering a new strategic cycle focused on accelerating the growth of its Zenvia Customer Cloud, a unified customer experience solution [2][7] - The company aims to divest non-core assets to optimize its capital structure and concentrate on its new core business [5][7] Company Overview - Zenvia has been a leader in customer experience SaaS in Latin America for 21 years, with a mission to revolutionize customer interactions [2][9] - The Zenvia Customer Cloud integrates all stages of the customer journey, utilizing AI tools to personalize interactions [3][4] Financial Performance - In 2024, Zenvia Customer Cloud generated estimated revenues between R$180 million and R$200 million, with a projected growth of 25% to 30% in 2025 [4] - The gross margin for this operation is expected to be between 68% and 70%, with a positive EBITDA margin [4] Operational Changes - The company is implementing a workforce reduction of approximately 15%, expected to save between R$30 million and R$35 million in 2025 [6] - The new unified operating model will enhance automation and AI utilization, streamlining operations and simplifying the company's structure [6]

Financial Data and Key Metrics Changes - The company reported a significant year-over-year increase in EBITDA, reaching BRL 41 million in Q3 2024, which is almost threefold compared to the same period last year [9] - Year-to-date EBITDA totaled BRL 98 million, up roughly 150% from the same period last year [9] - The consolidated adjusted gross margin for the nine months reached 40.7%, slightly below the guidance for the year [15] Business Line Data and Key Metrics Changes - CPaaS revenues grew 37% year-over-year, reaching an all-time high of almost BRL 200 million in Q3 2024 [10] - The SaaS segment delivered a 16% increase in revenues compared to the same period last year, with a solid 12% sequential growth from Q2 [10] - The SaaS segment's gross profit margin decreased by 230 basis points year-over-year, primarily due to the impact from enterprise customers [13] Market Data and Key Metrics Changes - The company is experiencing strong growth in the SMB sector, which is expected to drive future growth [7] - The enterprise portion of the SaaS segment is facing a competitive environment, leading to lower-than-expected new sales [8] Company Strategy and Development Direction - The launch of Zenvia Customer Cloud marks a strategic shift from a CPaaS platform to a comprehensive customer experience SaaS in Latin America [3] - The company aims to enhance customer relationships through AI-driven solutions and data analytics, focusing on organic growth and profitability [3][4] - The strategy includes reducing leverage and optimizing capital structure to deliver sustainable value to shareholders [3] Management's Comments on Operating Environment and Future Outlook - Management expects continued growth in the SaaS segment, while CPaaS revenues are anticipated to be slightly below Q3 levels due to nonrecurring volumes [31] - The company is optimistic about the adoption of Zenvia Customer Cloud, particularly among SMBs, and is seeing increased cross-selling opportunities [25][26] - Management reiterated guidance for 2024, emphasizing a focus on organic growth and EBITDA generation [21][32] Other Important Information - The company has successfully reduced G&A expenses as a percentage of revenue from 17% in the first nine months of 2023 to 13% in 2024, reflecting improved productivity [17] - The net debt to EBITDA ratio has improved significantly, decreasing from over 10 times to 2.2 times by the end of September 2024 [20] Q&A Session Summary Question: How is competition in the SaaS segment, especially in large enterprises? - Management noted that while the focus is on SMBs, there is early traction with enterprise customers adopting the platform, and they are excited about the unique value proposition being offered [25] Question: How much of the net additions in active customers is attributed to Zenvia Customer Cloud? - The increase in active customers is primarily due to the focus on Zenvia Customer Cloud, with significant traction in both new and existing customers [25] Question: Can you share more details about the rollout of Zenvia Customer Cloud? - The rollout has been positive, with several features launched, and the company is migrating customers from standalone products to the new unified solution [29] Question: What should be expected for CPaaS and SaaS revenues in Q4? - CPaaS revenues are expected to be slightly below Q3 levels, while SaaS is anticipated to continue its growth trajectory [31] Question: How deep is AI embedded in the products? - The company has integrated several AI features into its products, focusing on enhancing customer experiences and operational efficiency [33] Question: Will expense reductions impact future revenue growth? - Management believes that the optimization of operations will not negatively impact revenue growth, as efficiencies are being realized through integration [34] Question: Can we expect more positive net income in the next quarter or next year? - Management aims to continue delivering value to shareholders, with expectations for net income to improve alongside EBITDA growth [37] Question: What is the guidance for 2025 in terms of free cash flow EBITDA? - Currently, the focus remains on delivering results for 2024, with guidance for 2025 expected to be provided early next year [38]

Core Insights - Zenvia Inc. reported strong financial performance with double-digit growth in both revenue and profitability, achieving a normalized EBITDA of BRL 135.2 million, which is on track to meet the 2024 guidance [1][21] - The official launch of Zenvia Customer Cloud is a significant milestone aimed at enhancing customer relationships through AI-driven solutions [2][5] Financial Performance - Q3 2024 revenues reached BRL 284.4 million, a 30.1% increase from BRL 218.6 million in Q3 2023, driven by SaaS growth of 16% and CPaaS growth of 37% [4][17] - Non-GAAP Adjusted Gross Profit for Q3 2024 was BRL 102.5 million, up 22.3% YoY, while Non-GAAP Adjusted Gross Margin decreased to 36.0% [4][19] - Normalized EBITDA for Q3 2024 was BRL 41.2 million, a 153.1% increase from Q3 2023, marking the highest quarterly EBITDA in three years [5][20] Customer Metrics - Total active customers stood at 12,152, with a year-over-year decrease of 10.8% due to a client-base cleanup [5][16] - The SaaS segment reported revenues of BRL 87.6 million in Q3 2024, a 16.3% increase YoY, primarily from small and medium-sized businesses [9][10] - The CPaaS segment generated revenues of BRL 196.8 million in Q3 2024, reflecting a 37.4% increase YoY, with a notable temporary spike in volumes from large enterprise customers [12][14] Operational Efficiency - The company has streamlined operations, resulting in a year-over-year reduction in G&A expenses as a percentage of revenue, which decreased to 13.1% from 16.7% [20] - Cash balance at the end of Q3 2024 was BRL 102.7 million, reflecting a focus on cash preservation while ensuring sustainable growth [5][20] Future Outlook - Zenvia reiterated its FY 2024 guidance, projecting revenues between BRL 930 million and BRL 970 million, with a year-over-year growth of 15% to 20% [23]

Group 1 - Zenvia Inc. is set to release its fiscal 2024 third quarter and first nine months results on November 18, 2024, after market close [1] - A webcast to discuss the results and business outlook will be hosted by the senior management team on November 19, 2024, at 10:00 am ET [2] - Zenvia is a leading cloud-based customer experience platform in Latin America, with over 13,000 customers and two decades of industry expertise [2]

Core Insights - Zenvia Inc. has launched Zenvia Customer Cloud, an AI-powered solution aimed at enhancing customer experience across various stages of the customer journey [1][2][10] - The solution is designed to unify customer interaction processes and improve productivity for companies while providing personalized experiences for consumers [3][5][6] Company Overview - Zenvia is a leading cloud-based customer experience platform in Latin America, focusing on creating engaging experiences throughout the customer journey [1][10] - The company has around 13,000 customers and operates across various sectors, including Education, Finance, Health, Insurance, and Retail [10] Product Features - Zenvia Customer Cloud integrates AI to assist companies in managing customer experiences, enabling multichannel communication and providing a 360-degree view of customer behavior [3][8] - The solution offers self-service options for consumers and facilitates quick decision-making through centralized customer data [5][9] Benefits for Companies - Companies can achieve cost savings by eliminating the need for multiple software solutions and enhancing productivity through intelligent automation [5] - The AI capabilities allow for more assertive sales campaigns and improved customer service, leading to increased sales and customer engagement [4][7] Benefits for Consumers - Consumers experience more personalized interactions as the platform adapts to individual needs, increasing engagement and satisfaction [6][8] - The generative AI chatbot enhances the relationship between brands and customers by utilizing interaction history to provide tailored responses [6][7]

Financial Data and Key Metrics Changes - In Q2 2024, the company reported revenues of R$231 million, representing a 20% year-over-year growth, with adjusted gross profit also increasing by 20% [6][5] - EBITDA for Q2 2024 reached almost R$34 million, more than double compared to the same period last year, contributing to a total EBITDA of R$110 million over the last 12 months [5][10] - The adjusted gross margin remained stable at 43.3%, aligning with the company's 2024 guidance range [6][9] Business Line Data and Key Metrics Changes - The CPaaS segment grew by 22% in Q2 2024, following a 23% growth in Q1 2024, while the SaaS segment grew almost 16% in the same period [7][6] - CPaaS accounted for 66% of net revenues and 58% of gross profit in Q2 2024, while SaaS represented 34% of net revenues and 42% of gross profit [8][9] Market Data and Key Metrics Changes - The company is focusing on expanding its customer base in the SMB segment, while also seeing adoption from large enterprises for its new Zenvia Customer Cloud solution [19][18] - The company is preparing to expand operations outside Brazil, particularly in Argentina and Mexico, where it sees high growth potential [14] Company Strategy and Development Direction - The company is committed to rolling out the Zenvia Customer Cloud solution, which has received positive feedback from clients, enhancing customer retention and cross-adoption [2][4] - Future features of the GenAI chatbot will include real-time sentiment analysis and seamless integration with multiple systems, aimed at improving customer experience [4][30] Management's Comments on Operating Environment and Future Outlook - Management expressed confidence in achieving the full-year EBITDA guidance of R$120 million to R$140 million, despite seasonality effects expected in Q4 [13][14] - The company is focused on maintaining strict expense control, with G&A as a percentage of revenues decreasing to 14.4% in Q2 2024 from 19.4% in Q2 2023 [10][11] Other Important Information - The company has successfully managed to generate positive cash flow from operations after accounting for CapEx, projecting a positive R$80 million for 2024 [12][11] - The integration of acquired companies is nearing completion, with expected benefits in efficiency and cost structure [26][25] Q&A Session Summary Question: Feedback on migration to Zenvia Customer Cloud and client base cleanup - Management noted positive feedback from clients migrating to the Zenvia Customer Cloud, with expectations of increased retention and expansion [17][18] - The cleanup of the client base is largely complete, with no significant actions expected going forward [20] Question: Long-term margin profile and working capital management - Management indicated that long-term margins are expected to improve as SaaS becomes a larger portion of revenues, with a target of exceeding 50% [22][21] - The company clarified that it does not have negative working capital by nature, focusing on managing DSO and DPO effectively [24][23] Question: Funding gap and integration progress - The integration of acquired companies is in the final phase, with expected completion by early next year, leading to improved efficiency [26][25] - Management discussed ongoing liability management efforts, including potential equity conversion options to accelerate deleveraging [27][28] Question: Future AI features and team structure - The company is deploying various AI features to enhance customer engagement and operational efficiency [30][29] - Current team structure is deemed sufficient to support planned growth, with minor adjustments expected [31][32]

Core Viewpoint - Zenvia Inc. reported strong financial performance in Q2 2024, with significant revenue growth driven by both SaaS and CPaaS segments, alongside effective cost control measures leading to improved profitability metrics [1][2][3]. Financial Performance - Revenues for Q2 2024 reached BRL 231.2 million, a 19.8% increase from BRL 192.9 million in Q2 2023, driven by SaaS growth of 15.6% and CPaaS growth of 22.1% [3][14]. - Non-GAAP Adjusted Gross Profit for Q2 2024 was BRL 100.2 million, up 20.4% YoY, with a stable Non-GAAP Adjusted Gross Margin of 43.3% [15][31]. - Normalized EBITDA for Q2 2024 was BRL 33.7 million, reflecting a 126.1% increase from Q2 2023, while H1 2024 Normalized EBITDA reached BRL 56.8 million, up 150.0% YoY [1][17]. Cost Management - General and administrative expenses as a percentage of revenues decreased to 14.5% in H1 2024 from 18.5% in H1 2023, indicating strict cost control [1][2]. - G&A expenses were reduced by more than 10% YoY in Q2 2024, positively impacting EBITDA [2][15]. Customer Metrics - The total number of active customers decreased to 11,849, down 19.6% YoY, due to a client-base cleanup and the rollout of Zenvia Customer Cloud [4][13]. - The migration to Zenvia Customer Cloud has begun, with healthy levels of recurring revenue and churn observed [4][14]. Product Innovations - The soft launch of Zenvia Customer Cloud has been met with enthusiasm, and the company introduced a Generative AI Chatbot solution, resulting in 99 chatbots developed within two months across eight sectors in Latin America [2][4]. Guidance - The company reiterated its FY 2024 guidance, projecting revenues between BRL 930 million and BRL 970 million, with a year-over-year growth of 15% to 20% and Normalized EBITDA expected between BRL 120 million and BRL 140 million [18].

SÃO PAULO, Aug. 26, 2024 /PRNewswire/ -- Zenvia Inc. (NASDAQ: ZENV) (the "Company"), the leading cloud-based CX platform in Latin America, empowering companies to transform their customer journeys, today announced that its fiscal 2024 second quarter and first half results will be released after the market close on Thursday, September 5, 2024. The Company's senior management team will host a webcast to discuss the results and business outlook on Friday, September 6, 2024, at 10:00 am ET. To access the webcas ...