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【德勤】2024年美国零售业展望报告:在所有正确的地方寻找忠诚度
德勤· 2024-05-15 07:30
Industry Investment Rating - The report does not explicitly provide an overall industry investment rating, but it highlights key opportunities and challenges for the retail sector in 2024 [1][4] Core Viewpoints - The retail industry faces an uncertain economic outlook in 2024, with inflation and consumer behavior being key factors influencing spending patterns [3][4] - Retailers must focus on building trust to drive profitable loyalty, as consumers prioritize price and value over brand loyalty [4][9] - Three key opportunities are identified for retailers to rekindle loyalty: leveraging loyalty programs, enhancing omni-experience through in-store investments, and driving individual engagement with trustworthy AI [12][16][24] Key Opportunities and Trends Opportunity No 1: Lean into Loyalty Programs - Nearly two-thirds of US consumers belong to 1-5 loyalty programs, but most use 50% or less of their memberships, indicating a need for more engaging programs [13] - Customers in loyalty programs report 61% higher trust in the brand compared to non-members, and increasing trust with existing members could boost annual spending by 30% [13] - Retailers like Dillard's and Ulta Beauty have successfully driven loyalty through private-label brands, personalized service, and revamped loyalty programs [13] - Tiered loyalty programs, co-branding benefits, and data monetization are key strategies for 2024 [13] Opportunity No 2: Enhance Omni-Experience through In-Store Investments - Despite digital advancements, inconsistent omni-experiences can erode trust, with 75% of customers saying they are more loyal to stores with consistent service and experiences [17][18] - Enhancing the in-store experience is a top growth opportunity for 2024, with retailers facing challenges like labor costs, shrink, and high customer expectations [19] - Retailers like Target have seen sales increase by 2-4% after store renovations, and innovative tech can further improve efficiency and consistency [21] Opportunity No 3: Drive Individual Engagement at Scale with Trustworthy AI - Half of retail executives prioritize AI-driven personalized product recommendations, but only 50% are confident in their ability to use AI effectively [24] - Consumers are wary of AI, with 80% having little to no trust in retailers' ability to use AI responsibly, highlighting the need for transparency and reliability [24] - Retailers must focus on building trust in AI by emphasizing humanity, transparency, capability, and reliability in their AI tools [24] Economic and Consumer Trends - The US economy avoided a recession despite inflation, with consumer spending supported by rising wages and pandemic-era savings, though savings depletion will weigh on spending in 2024-2025 [5] - Durable goods spending increased by 43% since Q4 2019, compared to a 24% rise in services spending, but this trend is expected to slow over the next five years [5] - Discount retailers, mass merchants, and club stores are outperforming specialty formats, with 50% of retail executives expecting consumers to prioritize price over loyalty in 2024 [9] Financial Performance of Outperformers - Outperforming retailers had a median ROA of 16.2% and a debt-to-EBITDA ratio of 1.8x, compared to underperformers with a ROA of 3.8% and a debt-to-EBITDA ratio of 4.5x [29] - Outperformers are expected to be 2.6 times more profitable than their peers over the next two years, with 65% of executives from outperformers expecting revenue growth of 5% or more in 2024 [12][29]
中国银行业2023年发展回顾及2024年展望
德勤· 2024-05-07 01:25
(cid:3633)(cid:4821)(cid:3523)(cid:3668) (cid:4056)(cid:2506)(cid:4174)(cid:2359) (cid:2506)(cid:1848)(cid:4534)(cid:4026) 中国银行业2023年(cid:1856)(cid:4699)(cid:2286)(cid:2085) 及2024年(cid:4699)(cid:4013) (cid:3107)(cid:2916) 引(cid:4350) 1 一、2023年(cid:2210)观经济和金融形(cid:3678)回顾 3 二、2023年上市银行业绩分析 11 1. (cid:4501)(cid:2791)(cid:3136)(cid:2800)(cid:1908)(cid:4102) 12 2. (cid:4904)(cid:1474)(cid:3431)(cid:2692)(cid:1908)(cid:4102) 32 3. (cid:1974)(cid:4688)(cid:34 ...
2024年趋势追踪:矿业及金属行业面临全球性挑战与机遇
德勤· 2024-04-26 07:00
2024年趋势追踪 矿业及金属行业面临全球性挑战和机遇 目录 引言 3 趋势1:将使命置于矿业及金属行业核心地位——创造社会影响力 4 趋势2:应对全球不确定性——进行能力建设以在变革中蓬勃发展 10 趋势3:为实现未来发展进行战略性投资并购——重塑矿业及金属行业投资 16 趋势4:迈向净零——为可靠转型加强能力建设并制定面向未来的ESG战略 22 趋势5:与政府合作以重塑监管格局——通过审批解锁关键资源 28 趋势6:回归基层——投资勘探活动,促进繁荣发展 36 趋势7:以技能为导向应对人才挑战——矿业及金属行业企业为未来做准备 42 趋势8:释放现有资产的新价值——通过运营优化兼顾错综复杂的优先事项 48 并满足供应需求 趋势9:将生成式人工智能引入矿业及金属行业——把握当下和未来机遇 54 趋势10:第三方交付模式——以新型外包模式提升敏捷性和竞争优势 61 全球及中国联系人 67 作者 68 ...
2023年中国并购交易市场洞察及2024展望
德勤· 2024-03-01 02:15
Investment Rating - The report does not explicitly state an investment rating for the company. Core Insights - The Chinese economy is in a recovery phase post-pandemic, with GDP and manufacturing PMI showing gradual recovery in Q3 2023, but a decline in Q4 2023. The overall economic recovery remains unstable, with weak social expectations and a decline in exports and real estate sales in the second half of 2023 [3]. - Fixed asset investment by state-owned enterprises increased by 6.4% year-on-year in 2023, while total fixed asset investment growth for all enterprises was only 3.0%, and private investment saw a significant decline of 18.4% [5]. - The M&A market in China is expected to recover slowly in 2024, with four major opportunities identified: accelerated industry consolidation, localization strategies by foreign enterprises, increased overseas investment by Chinese companies, and accelerated M&A activities by state-owned capital [13]. - The report highlights that the M&A market is becoming more rational, with a decline in valuation premiums and a decrease in the popularity of performance-based agreements. The market is shifting from "arbitrage M&A" to "industrial M&A" [14][39]. - The report notes that the energy and resources sector remains active in M&A, with coal, gold, and copper transactions dominating, while the trading volume for new energy metals has decreased [47][48]. Summary by Sections Economic Overview - The Chinese economy is stabilizing but remains vulnerable, with GDP growth and manufacturing PMI showing mixed signals. The recovery is not robust, and there are concerns about weak demand and social expectations [3]. Investment Trends - State-owned enterprises are leading fixed asset investments, with a notable increase compared to private enterprises. The overall investment environment is challenging for private sectors [5]. M&A Market Insights - The M&A market is expected to see slow recovery in 2024, driven by industry consolidation and foreign investment strategies. The report emphasizes the importance of rational valuation in M&A activities [13][14][39]. Sector-Specific Observations - The energy and resources sector is highlighted for its ongoing M&A activities, particularly in traditional commodities like coal and gold, while new energy metals are experiencing a decline in transaction volume [47][48].