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Salesforce to Acquire Regrello to Advance Agentic Process Automation
PYMNTS.com· 2025-08-19 01:31
Core Insights - Salesforce plans to acquire Regrello to enhance its capabilities in agentic process automation, aiming to transform manual activities into automated workflows [2][4] - The acquisition is expected to close in Salesforce's third fiscal quarter of 2026, pending customary closing conditions [2] - The integration of Regrello's technology with Salesforce's Agentforce and Slack will help businesses streamline operations by eliminating disconnected tools and manual workflows [3] Company Strategy - Salesforce aims to create a combined solution that coordinates workflows and enhances collaboration between humans and agents on its platform [4] - Regrello's CEO highlighted that joining Salesforce will enable the company to expand its reach and provide agentic process automation to more organizations, moving towards agile, AI-powered execution [4] Recent Acquisitions - This acquisition follows Salesforce's recent purchase of Waii, a natural language-to-SQL platform, which will be integrated into Data Cloud to enhance agentic workflows and AI-driven insights [5] - Salesforce also completed the acquisition of Bluebirds, an AI-powered prospecting platform, to automate pre-sales work within Sales Cloud and Agentforce [6] - Additionally, Salesforce announced plans to acquire Informatica for cloud data management capabilities and Convergence.ai to accelerate the development of next-generation AI agents [6]
Salesforce Says AI Is Doing 30% of Its Coding and Customer Service
PYMNTS.com· 2025-06-26 17:35
Core Insights - Salesforce is leveraging artificial intelligence (AI) to perform 30% to 50% of its work in engineering, coding, support, and service, as stated by CEO Marc Benioff [1][3] - The implementation of AI tools across industries is projected to contribute between $3 trillion to $12 trillion in digital labor, including AI agents and robots [2] - Salesforce aims to have 1 billion AI agents on its platform by the end of the year, with approximately 5,000 customers currently deploying these agents [4] AI Implementation and Accuracy - The company is experiencing a significant increase in automation, with AI achieving about 93% accuracy in customer interactions [3] - Benioff emphasized that AI agents are designed to enhance productivity and reduce costs, aligning with the original intent of AI technology [3] Strategic Acquisitions - Salesforce announced plans to acquire Informatica for $8 billion to enhance its cloud data management capabilities, which will support the development of AI features [4] - The company also plans to acquire Convergence.ai to accelerate the creation of next-generation AI agents [5] Data Management and Growth - There is a growing demand for Salesforce's data cloud services as enterprises recognize the need to organize their data effectively to harness AI's full potential [5] - The platform has seen strong growth in recent years, with a focus on creating world-class agentic experiences [6]
Salesforce buys Moonhub, a startup building AI tools for hiring
TechCrunch· 2025-06-02 18:55
Group 1: Acquisition Details - Salesforce has acquired Moonhub, a startup focused on AI-driven talent vetting and hiring, although the financial terms of the deal were not disclosed [1] - Moonhub's entire team based in Menlo Park, California, will be joining Salesforce, which was an early investor in the startup [1] Group 2: Strategic Importance - Moonhub's CEO, Nanxy Xu, emphasized the shared core values between Moonhub and Salesforce, particularly regarding customer trust and the potential of AI in driving global innovation [2] - The acquisition aligns with Salesforce's broader strategy, as the company recently completed an $8 billion acquisition of Informatica and previously acquired Convergence.ai to enhance its AI product offerings [2] Group 3: Moonhub's Background - Founded in 2022 by ex-Meta engineer Nanxy Xu, Moonhub provides tools for recruiting, evaluating, and hiring candidates, utilizing AI to streamline processes such as onboarding and payroll management [3] - Moonhub has raised $14.4 million from various investors, including Khosla Ventures and GV, and serves hundreds of customers, including Fortune 500 companies [4] Group 4: Industry Trends - The acquisition reflects a growing trend in the HR industry, where 93% of Fortune 500 chief human resource officers are integrating AI tools to enhance hiring and HR processes, despite mixed reactions from job seekers [7]
Salesforce to Acquire Informatica to Enhance Agentic AI Features
PYMNTS.com· 2025-05-27 14:32
Core Viewpoint - Salesforce plans to acquire Informatica for $8 billion to enhance its customer relationship management platform with Informatica's cloud data management capabilities [1][2] Group 1: Acquisition Details - The acquisition has been approved by both companies' boards and is expected to close early in Salesforce's fiscal year 2027, pending customary closing conditions [1] - This deal marks Salesforce's largest acquisition since the $28 billion purchase of Slack in 2021 [5] Group 2: Strategic Benefits - Combining Informatica's cloud-native capabilities with Salesforce's platform will provide a comprehensive solution to the challenges of AI at scale [2] - The integration of Informatica's data catalog, integration, governance, quality, privacy, and metadata management services will enhance the quality of Salesforce's autonomous agents [3] - The merger will ensure auditability, compliance, and provide standardized, accurate, consistent, and secure data for AI agents [4] Group 3: Market Demand and Future Outlook - There is increasing demand for Salesforce's data cloud services as enterprises recognize the need to better organize their data to leverage generative and agentic AI [6] - Salesforce aims to make enterprise data ready for the agentic era, focusing on delivering world-class agentic experiences [6]
Salesforce to Acquire Convergence to Accelerate Development of AI Agents
PYMNTS.com· 2025-05-16 18:27
Group 1 - Salesforce plans to acquire Convergence.ai to enhance its AI agent platform, Agentforce, with the acquisition expected to close in Q2 of fiscal year 2026 [1] - Convergence's technology allows AI agents to navigate dynamic interfaces and adapt in real time, which is crucial for managing web-based workflows and multi-step processes [2] - The talent from Convergence is anticipated to contribute to deep research, task automation, and industry-specific solutions, furthering Salesforce's AI roadmap [3] Group 2 - Convergence aims to transform automation from a mere tool into a fundamental way of working, enhancing innovation and efficiency [4] - Salesforce's Data Cloud generated $900 million in revenue for the fiscal year ending January 31, marking a 120% year-over-year increase [5] - Salesforce utilizes AI agents to assist customers with inquiries, achieving a resolution rate of 97% for cases [5]