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Amazon reaches $2.5 bn settlement over Prime enrollment practices
TechXplore· 2025-09-25 17:09
Core Points - Amazon has agreed to pay $2.5 billion to settle allegations from the Federal Trade Commission (FTC) regarding deceptive practices in enrolling consumers in Amazon Prime and complicating the cancellation process [1][2]. Group 1: Allegations and Legal Proceedings - The FTC's lawsuit claimed that Amazon tricked consumers into signing up for the $139-per-year Prime service during checkout [2]. - The case focuses on two main allegations: enrolling customers without clear consent through confusing checkout processes and creating a complex cancellation system known as "Iliad" [3]. - The FTC alleged that the checkout process forced customers to navigate confusing interfaces, making it difficult to decline Prime membership while making sign-ups more prominent [3][4]. Group 2: Settlement Terms - As part of the settlement, Amazon is required to reform its Prime enrollment and cancellation processes, ensuring clear decline options and simplified cancellation procedures [4]. - Amazon must also implement new disclosure requirements before charging consumers [4]. Group 3: Legal Context - A court ruling indicated that Amazon Prime subscriptions are subject to consumer protection laws, and the company obtained consumers' billing information before fully disclosing subscription terms [5]. - The settlement proposal was made prior to further court testimony, with Amazon neither admitting nor denying wrongdoing [5]. - This case is part of a broader trend of bipartisan lawsuits aimed at regulating the power of U.S. tech giants [6].
Amazon to pay $2.5bn to settle lawsuit over its Prime subscription service
The Guardian· 2025-09-25 15:43
Core Viewpoint - Amazon has agreed to a settlement of $2.5 billion to resolve allegations from the FTC regarding unauthorized enrollment of users into its Prime service and difficulties in cancellation [1][2] Group 1: Settlement Details - The settlement includes $1.5 billion allocated to a fund for repaying eligible Prime subscribers [1] - The lawsuit was initiated by the FTC, which accused Amazon of enrolling tens of millions of customers without their consent [2] Group 2: Legal Proceedings - The case was brought to trial in a federal court in Seattle earlier this week [2] - The FTC is the agency responsible for consumer protection in the United States [2]
Amazon reaches $2.5 billion settlement with FTC over 'deceptive' Prime program
CNBC· 2025-09-25 15:24
Core Points - Amazon will pay $2.5 billion to settle allegations from the Federal Trade Commission (FTC) regarding misleading Prime membership practices [1][2] - The lawsuit claimed that Amazon deceived millions of customers into signing up for Prime and hindered their cancellation attempts [1][2] Settlement Details - The settlement prohibits Amazon from misrepresenting the terms of the Prime program [3] - Amazon is required to provide clear disclosures about the terms during enrollment and obtain express consent before charging for subscriptions [3] - The company must also ensure an easy cancellation process for users [3]
Did Amazon trick people into joining Prime?
Yahoo Finance· 2025-09-23 18:52
Core Viewpoint - The Federal Trade Commission (FTC) has initiated a case against Amazon, alleging deceptive practices in the sign-up and cancellation processes for Amazon Prime subscriptions, impacting nearly 40 million customers [2][4]. Group 1: Allegations and Legal Actions - The FTC claims that Amazon tricked approximately 40 million customers into subscribing to Prime and made it difficult to cancel, violating consumer protection laws [2]. - The agency is seeking refunds for consumers, civil penalties, and a mandate for Amazon to simplify the cancellation process for Prime subscriptions [2]. - The lawsuit was originally filed two years ago and is distinct from a broader antitrust trial against Amazon [4]. Group 2: Amazon's Response - Amazon has denied all allegations, asserting that both the company and its executives acted properly and prioritized customer interests [3]. Group 3: Financial Impact and Membership Data - Amazon's Prime membership is estimated to exceed 200 million subscribers, generating $4 billion in revenue from subscriptions last year [5]. - The current cost of a Prime subscription is $14.99 per month or $139 annually [5]. Group 4: Cancellation Process - The FTC describes Amazon's cancellation process as "labyrinthine," requiring customers to navigate a complex series of steps to cancel their Prime memberships [6]. - The cancellation process, referred to internally as "Iliad Flow," involves a four-page, six-click, fifteen-option procedure, with warnings about missing deals to deter cancellations [6].
Amazon faces off against FTC over 'deceptive' Prime program
CNBC· 2025-09-23 11:00
Core Viewpoint - The Federal Trade Commission (FTC) is pursuing a lawsuit against Amazon, alleging that the company misled customers into subscribing to its Prime membership and made it difficult for them to cancel their subscriptions [1][4]. Group 1: Lawsuit Details - The lawsuit was filed in June 2023 and claims that Amazon deceived tens of millions of customers regarding Prime subscriptions [1]. - The trial is taking place in Seattle, with jury selection having begun and expected to last about a month [2]. - Amazon has denied any wrongdoing and maintains that its sign-up and cancellation processes are clear [6]. Group 2: Amazon Prime Program - Launched in 2005, Amazon Prime has over 200 million members globally and generates billions in revenue, with an annual membership fee of $139 [3]. - Prime members tend to spend more and shop more frequently compared to non-members [3]. - The FTC argues that Amazon's practices violate competition and consumer protection laws, citing misleading buttons that do not clearly indicate subscription agreements [4]. Group 3: Customer Experience Issues - The FTC claims that many consumers unintentionally enrolled in Prime without their knowledge, describing the issue as an "unspoken cancer" within the company [5]. - The cancellation process is described as overly complicated, requiring navigation through multiple webpages and options, which the FTC refers to as a "labyrinthian mechanism" [6]. - Amazon contends that occasional customer misunderstandings do not equate to legal violations, asserting that frustrations are expected for a popular program like Prime [6].
Amazon trial begins on FTC claims it duped Prime subscribers
Reuters· 2025-09-23 10:09
Core Points - The U.S. Federal Trade Commission (FTC) is investigating Amazon for allegedly signing up tens of millions of Prime customers without their consent and complicating the cancellation process [1] Group 1 - The FTC aims to demonstrate that Amazon's practices misled customers into subscribing to Prime services [1] - The investigation focuses on the methods used by Amazon to lock customers into subscriptions, which are described as overly complex [1] - The case highlights potential regulatory scrutiny over subscription-based services and their marketing practices [1]
Australia sues IAG's unit for allegedly misleading thousands of customers
Yahoo Finance· 2025-09-22 23:37
Core Viewpoint - The Australian Securities and Investments Commission (ASIC) has initiated legal proceedings against RACQ Insurance for allegedly misleading customers with inflated premium comparison pricing in renewal documents over a five-year period [1][3]. Group 1: Allegations and Practices - Between September 2019 and December 2024, RACQ Insurance sent over 570,000 renewal notices that included a "last period premium," which ASIC claims was often inflated compared to the actual amounts paid by customers [2]. - The misleading practices may have prevented customers from accurately assessing and comparing premiums across different insurers, potentially depriving them of cost-saving opportunities [4]. - RACQ's alleged misrepresentation affected various insurance types, including home and contents, car, caravan, boat, and pet insurance [5]. Group 2: Regulatory Actions and Responses - ASIC intends to seek civil penalties, declarations, and publicity orders from the Court regarding RACQ's practices [5]. - RACQ acknowledged ASIC's proceedings and stated that it had self-reported the issue concerning annual comparison pricing on renewal notices following a media inquiry in 2024 [5]. - The company has been cooperating with ASIC and conducting its own internal review to address the matter [6].
Buttigieg accuses GOP of 'cheating' with mid-decade redistricting push
MSNBC· 2025-09-19 11:41
Former transportation secretary Pete Buddha Judge rallied against redistricting in his home state of Indiana last night as pressure grows on Republican state lawmakers to redraw congressional maps there. Buddha Judge, who's the former Democratic mayor of Southbend, Indiana, and a potential candidate in the 2028 presidential election, accused GOP lawmakers of cheating as the proposed maps would likely eliminate Democratic seats in the US House of Representatives. They are being pressured to change the rules ...
Live Nation and Ticketmaster accused of allowing ticket brokers to rake in millions from resales
The Guardian· 2025-09-18 17:21
Core Points - The US Federal Trade Commission (FTC) and seven states have accused Live Nation and Ticketmaster of allowing ticket brokers to profit at the expense of fans, leading to millions in losses [1][2] - The lawsuit follows Ticketmaster's controversial handling of ticket sales for Taylor Swift's Eras tour in 2022, which has intensified scrutiny on the company [1][4] - Live Nation's stock fell by 2.3% following the news of the lawsuit [1] Summary by Sections Legal Allegations - Ticketmaster is alleged to control 80% of primary ticketing for major concert venues and has ignored violations of ticket purchasing limits set by artists, resulting in $3.7 billion in resale fees from 2019 to 2024 [2] - The FTC claims that Ticketmaster's failure to disclose full ticket prices, including fees, constitutes a violation of consumer protection laws [2] FTC's Position - FTC Chairperson Andrew Ferguson stated that the lawsuit is a significant step towards ensuring fair ticket pricing for fans [3] - The lawsuit is being filed jointly by Colorado, Florida, Illinois, Nebraska, Tennessee, Utah, and Virginia in California [3] Company Practices - Ticketmaster faced backlash for its website's inability to handle the overwhelming demand during the Swift ticket sales, leading to the cancellation of a public sale [4] - The FTC noted that Ticketmaster has been aware of reseller violations since 2018 and has chosen to overlook them as a matter of policy, as indicated by an internal email [4] Broader Legal Context - In 2024, the Department of Justice filed a lawsuit seeking to break up Live Nation and Ticketmaster, accusing them of monopolizing the live concert industry [5]
Federal Trade Commission sues Chegg for making service hard to cancel
Reuters· 2025-09-15 13:50
Core Point - The U.S. Federal Trade Commission has filed a lawsuit against Chegg Inc, alleging that the company has made it difficult for customers to cancel their subscriptions [1] Company Summary - Chegg Inc is an educational technology company facing legal challenges from the Federal Trade Commission [1] - The lawsuit was filed in San Jose, California, indicating the jurisdiction of the case [1]