Financial Data and Key Metrics Changes - In Q4 2024, revenues were $762 million, down 3% year-over-year, while adjusted EBITDA increased by 9% to $95 million, reflecting improved cost discipline and efficiency [10] - For the full year 2024, revenues totaled $3 billion, flat compared to the previous year, and adjusted EBITDA reached $356 million, up 1% [11] - A nearly 2% revenue drag was noted for both the fourth quarter and full year due to intentional client exits [12] Business Line Data and Key Metrics Changes - Branded Services revenues decreased by approximately 4% to $1.1 billion, with adjusted EBITDA down 11% to $181 million [39] - Experiential Services saw revenues increase by approximately 11% to $945 million, with adjusted EBITDA rising 43% to $76 million [41] - Retailer Services revenues declined by 2% to $965 million, while adjusted EBITDA increased by approximately 3% to $99 million [43] Market Data and Key Metrics Changes - The macro environment in 2024 saw increased value-seeking shopping behavior, benefiting club stores and mass merchandisers at the expense of regional grocery channels [12] - Consumer debt levels are rising, which may pressure spending habits further in 2025 [13] - CPG companies and retailers are addressing muted growth through innovation and price promotions, impacting overall performance [14] Company Strategy and Development Direction - The company is focused on a multi-year transformation to improve operating efficiency and strengthen business fundamentals [9] - Plans for 2025 include implementing systems and processes to enhance decision-making and client service delivery, with a focus on technology and labor utilization [18] - The company aims to expand its services across market channels and adjacencies to pursue future growth [34] Management's Comments on Operating Environment and Future Outlook - Management expressed cautious optimism regarding the macroeconomic environment, noting uncertainty due to tariffs and consumer spending patterns [60][64] - The company anticipates low single-digit revenue and adjusted EBITDA growth in 2025, influenced by the subdued CPG environment [35] - Management is confident in the company's ability to achieve accelerated, sustainable long-term growth despite current challenges [56] Other Important Information - The company completed several divestitures to focus on core capabilities and established centralized shared services for better support [15] - A new chief of workforce operations has been appointed to enhance labor utilization and employee experience [24] - The company is investing in technology and data architecture to improve operational efficiency and client service [19][22] Q&A Session Summary Question: Insights on the macro environment and tariffs - Management noted that tariffs are generating uncertainty in the market, with companies in a wait-and-see mode regarding their business strategies [60][64] Question: Achievability of new logo wins in the current environment - Management indicated that there are opportunities for new business development despite the challenging environment, particularly in retailer and experiential services [68][70] Question: Headwinds affecting branded services and outlook for 2025 - Management acknowledged ongoing headwinds but expressed optimism about the potential for new business and incremental services to drive growth [78][82] Question: Anticipation of further client exits in 2025 - Management does not foresee any intentional client exits moving into 2025, having addressed unique circumstances from previous exits [89]

Financial Data and Key Metrics Changes - Q1 revenue was $551 million, down 10% year-over-year, which was better than the guidance of a decline between 22% and 9% [14][21] - GAAP gross margin was 43.8%, up 80 basis points from the high end of guidance, driven by better cost and product mix [15] - Non-GAAP gross margin was 44.7% [16] - Adjusted EBITDA was $91.2 million, representing a margin of 16.6%, above the high end of guidance due to higher gross margin and lower operating expenses [19] - Q1 free cash flow was $143 million, down from $269 million year-over-year due to lower revenue and unique factors impacting last year's free cash flow [19][20] Business Line Data and Key Metrics Changes - Stronger than expected demand for the new soundbar, ARC ULTRA, contributed to achieving the highest ever quarterly market share in U.S. Home theater on a dollar basis [14] - The portable category faced significant challenges due to market conditions and was particularly noted as cyclically challenged and highly promotional [14] Market Data and Key Metrics Changes - The company ended the quarter with $328 million in net cash, including $41 million in marketable securities [19] - Inventory balance decreased by 19% year-over-year to $141 million, primarily due to lower component balances [20] Company Strategy and Development Direction - The company is focused on improving the core experience and operational efficiency while capitalizing on market opportunities [7][12] - A significant reorganization was executed, reducing the workforce by about 200 employees to streamline operations and enhance efficiency [10][66] - The company aims to maintain a leaner structure while continuing to innovate and deliver new products [35][36] Management's Comments on Operating Environment and Future Outlook - Management acknowledged the need for significant improvement in the core experience and emphasized the importance of aligning expenses with revenue [6][9] - The company expects Q2 revenue to be in the range of $240 million to $265 million, indicating a year-over-year change of negative 5% to positive 5% [21][22] - Management is committed to scrutinizing all expenses to ensure investments yield the highest returns [61] Other Important Information - The company is undergoing a transformation journey aimed at reducing operational costs while improving efficiency [25][60] - The Board is conducting a search for a permanent CEO, with the interim CEO also being a candidate [12] Q&A Session Summary Question: What drove the unconventional timing of the earnings release? - The interim CEO explained that the timing was a delicate matter due to organizational changes and aimed to minimize uncertainty for investors [28][29] Question: What are the top changes the company needs to make going forward? - The interim CEO highlighted the need for a more efficient structure, rightsizing the expense base, and improving the core customer experience [30] Question: Where does the app stand today? - The interim CEO noted that while progress has been made, there is still significant work to do to meet expectations for the app's performance and reliability [31][32] Question: How are channel inventories today? - The CFO confirmed that channel inventory ended at a comfortable level at the end of Q1 [34] Question: Any changes to capital allocation? - The CFO reiterated the focus on capital allocation strategy and confirmed the resumption of share buybacks [36] Question: Can you elaborate on the organizational changes? - The interim CEO explained that the previous structure had redundancies, and the new functional organization allows for more flexibility and efficiency [42][46] Question: How does the current organization compare to the past? - The interim CEO indicated that the current software organization is larger than the hardware organization, reflecting a shift in focus [55] Question: What is the outlook for operating expenses? - The CFO mentioned ongoing efforts to optimize costs beyond headcount reductions, focusing on overall efficiency [60]