Core Insights - LivePerson reported total revenue of $59.6 million for Q2 2025, a decrease of 25.4% year-over-year, primarily due to customer cancellations and downsells [2][3] - The company signed 38 deals in total during the quarter, including 35 expansions and renewals, and 3 new customers [3][6] - LivePerson's adjusted EBITDA for Q2 2025 was $2.9 million, down from $8.2 million in Q2 2024 [8][28] Financial Performance - Net loss for Q2 2025 was $15.7 million, or $0.17 per share, compared to net income of $41.8 million, or $0.47 per share, in Q2 2024 [7][24] - Adjusted operating loss for Q2 2025 was $2.7 million, compared to adjusted operating income of $0.5 million in Q2 2024 [7][28] - Cash and cash equivalents at the end of Q2 2025 were $162.0 million, down from $183.2 million at the end of 2024 [9][31] Strategic Developments - The company secured a refinancing agreement that reduced its debt by $226 million and extended its runway through 2029 [4][5] - LivePerson experienced a 45% sequential increase in conversations powered by its Generative AI suite [4] - The company expects total revenue for Q3 2025 to range from $56 million to $59 million, representing a year-over-year decline of 25% to 21% [13][14] Customer and Market Dynamics - The average revenue per enterprise and mid-market customer increased by 4.0% to $655,000 for Q2 2025, up from approximately $630,000 in the prior year [3] - The company continues to deepen its strategic partnership with Google Cloud, enhancing its market position [4]

Headlines Revenue of $62.2 million; Net cash provided by operating activities of $23.7M; Free cash flow of $16.1 million marks fifth consecutive positive quarterCompany raises and narrows full fiscal year guidance for revenue, adjusted EBITDA and free cash flowCompany continues to advance innovation and gain customer momentum for Cerence xUI, its hybrid LLM-based platform BURLINGTON, Mass., Aug. 06, 2025 (GLOBE NEWSWIRE) -- Cerence Inc. (NASDAQ: CRNC) (“Cerence AI”), a global leader pioneering conversationa ...

Core Insights - SoundHound AI, Inc. (SOUN) is focusing on its multilingual and multimodal foundation model, Polaris, which supports nearly 30 languages and has significant advantages over competitors in noisy environments with 35% lower word error rates and four-times faster latency [1][10] Group 1: Competitive Positioning - The aggressive multilingual strategy is timely as enterprises expand globally, making language agility critical in sectors like customer service and automotive [2] - SoundHound's integration of Polaris across acquisitions such as SYNQ3 and Amelia has enhanced upsell and cross-sell opportunities, strengthening its market position [2] - Despite strong enterprise demand and over 2 billion voice queries per quarter, competition from tech giants like Amazon and Google, as well as startups, poses challenges [3][5] Group 2: Competitive Landscape - SoundHound faces competition from Alphabet Inc. (GOOGL) and Baidu, Inc. (BIDU), with GOOGL's Google Assistant being a dominant player due to its scale and brand trust [5] - Baidu is expanding its multilingual capabilities in China, leveraging its strengths in Mandarin and regional dialects, which gives it an edge in Asian markets [6] - While SoundHound excels in real-time response and speech accuracy in noisy environments, GOOGL and BIDU are heavily investing in conversational AI, increasing competitive pressures [7] Group 3: Financial Performance - SoundHound's shares have increased by 16.8% over the past three months, outperforming the Zacks Computers - IT Services industry's growth of 1.6% [8][10] - The forward 12-month price-to-sales ratio for SOUN is 22.53, compared to the industry's 18.55, indicating a premium valuation [12] - The Zacks Consensus Estimate for SOUN's 2025 loss per share remains unchanged at 16 cents, showing improvement from a year-ago loss of $1.04 per share [12]

Core Insights - MySize Inc. has launched a pilot program for NaizGPT, a conversational AI assistant tailored for retail teams, allowing e-commerce professionals to interact with data through natural language instead of traditional dashboards [1][3] - The pilot program is currently being tested by select teams using the Naiz Fit platform, with early feedback indicating strong user engagement and deeper data analysis capabilities [2][3] Group 1: Product Development - NaizGPT processes data from MySize's sizing recommendation engine, providing contextual insights through conversational queries, enhancing the understanding of metrics like return rates [2][3] - The company plans to integrate NaizGPT with its Smart Catalog technology and additional data sources, expanding its functionality beyond sizing teams to include merchandising, marketing, and inventory [3][4] Group 2: Future Plans - MySize expects to transition NaizGPT from pilot to commercial availability in Q4 2025, aiming to establish it as the leading conversational AI platform for retail [4] - The long-term vision is for every retail team to engage in conversations with their data, obtaining instant and actionable insights [4] Group 3: Company Overview - MySize Inc. is recognized as a global leader in AI-powered size recommendation and digital commerce platforms for the fashion industry, with solutions aimed at improving fit, reducing returns, and enhancing the customer journey [5]

Financial Data and Key Metrics Changes - Revenues for Q2 2025 were $61.1 million, an increase of 1.3% compared to $60.3 million in Q2 2024 [8] - GAAP gross margin for the quarter was 64.1%, down from 65.5% in Q2 2024 [10] - Non-GAAP net income for Q2 was $4.1 million or $0.14 per diluted share, compared to $5.5 million or $0.18 per diluted share in Q2 2024 [12] - Net cash provided by operating activities was $7.7 million for the quarter [12] Business Line Data and Key Metrics Changes - Services revenues for Q2 were $32.6 million, up 1.9% year over year, accounting for 53.3% of total revenues [9][17] - Life Managed Services grew 25% year over year, reaching $70 million in annual recurring revenues [18] - Non-GAAP operating income for Q2 was $4.4 million or 7.2% of revenues, down from $7.2 million or 11.9% of revenues in Q2 2024 [11] Market Data and Key Metrics Changes - Revenue by geographical region: North America 48%, EMEA 34%, Asia Pacific 14%, Central and Latin America 4% [9] - Microsoft Teams business grew 6.5% year over year, contributing significantly to enterprise UC and CX revenue [16][27] Company Strategy and Development Direction - The company is transitioning to an AI-driven hybrid cloud software and services model, focusing on connectivity and AI-powered business applications [15][41] - The launch of the next-generation live platform aims to enhance managed services and integrate AI capabilities [18][19] - The company plans to increase marketing and sales efforts in the Webex Calling space following recent certifications [32] Management's Comments on Operating Environment and Future Outlook - Management noted that despite tariff challenges, customer purchasing behavior remains stable, and the pipeline for opportunities is strong [25][26] - The company will postpone issuing a financial outlook until there is better clarity on tariff rates [25] - Management expressed confidence in the growth trajectory of the business, particularly in the UCaaS and CX markets [41] Other Important Information - The company declared a cash dividend of $0.20 per share, totaling approximately $5.7 million, to be paid on August 28, 2025 [13] - The company expects $3 to $4 million in tariff-related costs for the full year 2025 [23] Q&A Session Summary Question: What are you seeing in terms of customer demand for virtual SBCs versus physical hardware following the tariffs? - Management indicated that there has been no significant impact on business decisions regarding SBCs, and they have raised prices to protect margins [44][45] Question: Can you provide more color on the strength of the Microsoft business? - Management highlighted that the growth is driven by a dominant market share in Teams Phone and successful large contract signings [48][49] Question: What is the pipeline for WebEx opportunities? - Management stated that they are early in the process with several opportunities but do not expect significant revenue impact until 2026 [52][53] Question: Did you disclose the second quarter growth rate for conversational AI? - Management did not disclose specific growth rates but expects substantial growth in the second half of the year [57][58] Question: How does AudioCodes differentiate itself in the conversational AI market? - Management emphasized their focus on end-to-end applications and the ability to deploy solutions quickly due to their extensive infrastructure [60][62]

Financial Performance - Total revenues reached $61.1 million in 2Q'25, a 1.3% increase compared to $60.3 million in 2Q'24 [11] - Service revenues grew to $32.6 million in 2Q'25, up 1.9% from $32.0 million in 2Q'24 [12] - Non-GAAP gross margin was 64.5% in 2Q'25, compared to 65.8% in 2Q'24, impacted by $1 million tariff-related cost headwinds [12] - Non-GAAP operating margin stood at 7.2% in 2Q'25, versus 11.9% in 2Q'24 [12] - Non-GAAP EBITDA margin was 8.6% in 2Q'25, down from 13.8% in 2Q'24 [12] - Non-GAAP EPS was $0.14 in 2Q'25, compared to $0.18 in 2Q'24 [12] - Non-GAAP net income for the three months ended June 30, 2025, was $4.080 million, compared to $5.529 million for the same period in 2024 [32] - Non-GAAP diluted net earnings per share for the three months ended June 30, 2025, was $0.14, compared to $0.18 for the same period in 2024 [32] Business Segments - Microsoft Teams business experienced a 6.5% year-over-year increase [15] - Conversational AI business anticipates a strong growth outlook of 40%-50% for 2025 [15] - Live ARR increased by approximately 25% year-over-year [15]

Core Insights - Agora, Inc. showcased new conversational AI features at the World Artificial Intelligence Conference, enhancing user experience with voice locking, vision-based intelligence, and interactive avatars [1][2] Group 1: New Features - Voiceprint-based attention locking allows AI agents to focus on the user's voice in noisy environments, similar to the 'cocktail effect' in human cognition [1][3] - Vision-based intelligence enables AI agents to interpret visual context, allowing users to interact with the AI about their surroundings, such as asking about a painting or solving a math problem [1][3] - Interactive avatars provide a more engaging conversational experience by synchronizing lifelike movements and emotions with speech [1][3] Group 2: Company Vision and Commitment - The CEO of Agora emphasized the goal of making AI conversations as natural as human interactions, highlighting the positive reception of the new features at WAIC [2] - Agora plans to continue investing in conversational AI capabilities and collaborating with global partners to set new standards for human-AI interaction across various applications [2]

PCI-PAL Trading Update Summary Company Overview - **Company**: PCI-PAL - **Industry**: Cloud-based communication and payment solutions Key Points from the Trading Update Trading Performance - PCI-PAL reported strong overall performance for FY '25, signing more customers than ever before and expanding its partner ecosystem with major enterprise partnerships [2][3] - The company achieved a 25% growth in Annual Recurring Revenue (ARR), reaching £19.3 million, which is a key growth and valuation metric [4] - Contracted ARR (CAR) increased by 17% to £22.2 million, reflecting a branding change from TACV to CAR [5] - Customer retention remains high with churn rates below 5% and an increase in Net Revenue Retention (NRR) from 102% to 104% year-on-year [6] Financial Highlights - The company ended the year with approximately £4 million in cash, allowing for future investment opportunities [6][7] - PCI-PAL secured a significant contract renewal with the UK Department of Work and Pensions, valued at over £11 million [8] - The company is tracking competitor displacements and has successfully signed new contracts with FTSE 250 companies [9] Strategic Objectives - PCI-PAL aims to maintain its position as a leading cloud platform in the contact center market, leveraging its strong partner ecosystem [3][16] - The company anticipates substantial growth in the contact center solutions market, expected to grow six to seven times over the next five to ten years [17] - There is a focus on integrating conversational AI into their offerings, particularly in the CCaaS market [18][19] Future Growth Plans - PCI-PAL plans to invest approximately £1.5 million in marketing and product development to drive growth, with two-thirds of this impacting the P&L in FY '26 [22] - The company aims to grow ARR by 18-20% for FY '27 and beyond, emphasizing the importance of not remaining stagnant [21] - A new Chief Marketing Officer has been hired to enhance marketing efforts and drive growth [23] New Product Announcements - PCI-PAL announced a new fraud management product aimed at complementing its existing payment solutions, which is expected to create new revenue opportunities [24][25] - The product is designed to help customers reduce costs associated with fraudulent activities, particularly in contact center environments [26] Market Positioning - PCI-PAL is the only publicly listed company in its space and is committed to leveraging its market position to drive further growth [23] - The company is focused on expanding its product offerings to enhance customer relationships and increase sales [24][25] Conclusion - PCI-PAL is optimistic about FY '26, with plans to capitalize on market growth and enhance its product offerings to drive long-term stakeholder value [21][26]

Core Insights - AudioCodes reported a revenue increase of 1.3% year-over-year for Q2 2025, reaching $61.1 million compared to $60.3 million in Q2 2024 [15] - The company experienced a decline in EBITDA, with GAAP EBITDA at $3.6 million for Q2 2025, down from $6.2 million in Q2 2024 [2][15] - Non-GAAP net income for Q2 2025 was $4.1 million, or $0.14 per diluted share, compared to $5.5 million, or $0.18 per diluted share in Q2 2024 [4][15] Financial Performance - Total revenues for the first half of 2025 were $121.5 million, compared to $120.4 million for the same period in 2024 [27] - The gross margin for Q2 2025 was 64.1% on a GAAP basis and 64.5% on a Non-GAAP basis [15] - Net cash provided by operating activities was $7.7 million for Q2 2025, with total cash and cash equivalents amounting to $95.3 million as of June 30, 2025 [6][15] Business Developments - The company launched the Live Platform, an integrated UCaaS and CX solution, enhancing its offerings in the unified communications market [9] - AudioCodes reported strong demand in UC, CX, and conversational AI, with a 6.5% increase in Microsoft business during the quarter [8] - The company’s Annual Recurring Revenues (ARR) reached $70 million, marking a 25% year-over-year increase [8] Shareholder Returns - During Q2 2025, AudioCodes repurchased 715,732 ordinary shares for a total of $6.6 million [13] - A cash dividend of $0.20 per share was declared, amounting to approximately $5.7 million, payable on August 28, 2025 [16] Operational Challenges - Increased operational expenses were noted due to new tariffs on US imports, adding $1 million in costs, alongside rising costs in the EMEA region due to currency fluctuations [11] - The company is making investments in product and sales to accelerate growth in its Conversational AI products and solutions [12]

Core Insights - AudioCodes' Voca Conversational Interaction Center (Voca CIC) has been awarded the 2025 CX Today Award for Best CX Deployment for its implementation at the University of Central Florida (UCF) [2][6] - The partnership with AT&T Business was recognized as Highly Commended in the Best CX Partnership category, highlighting the integrated UCaaS and CCaaS offering for Microsoft Teams [2][3] Company Achievements - The deployment at UCF consolidated over 40 helpdesks into a single contact center, serving 70,000 students and 10,000 staff, showcasing significant scalability and reliability [3][6] - This marks the second consecutive year that Voca CIC has received recognition at the CX Awards, following its 2024 win for Best Microsoft Teams Contact Center Solution [4][6] Product Features - Voca CIC is certified for Microsoft Teams and built on Azure, utilizing Azure Communication Services to deliver scalable, AI-first customer experience across multiple channels [4][9] - The solution allows new customers to build a conversational contact center quickly, including AI and omnichannel features, with a 30-day free trial available [5][6] Strategic Partnerships - The collaboration with AT&T Business enhances the offering of Voca CIC, integrating AT&T Cloud Voice to support enterprise migrations to Microsoft Teams Phone [3][9] - This partnership is positioned to simplify and modernize customer engagement as UCaaS and CCaaS integration accelerates across the industry [3][9]