Core Viewpoint - The service quality is becoming a key factor influencing the purchase of electric heavy trucks, as demonstrated by the case of Ningdong New Energy Transportation Co., which purchased 100 SANY electric heavy trucks due to the company's unique direct service model [1][6]. Group 1: Company Background - Ningdong New Energy primarily engages in coal transportation, with operations in Ningxia and Inner Mongolia, and has recently expanded its business scale by winning a coal transportation project totaling 1.69 million tons [4]. - The company made a strategic decision to replace all traditional energy vehicles with 100 SANY Jiangshan 425 electric heavy trucks, driven by new policies favoring the use of new energy vehicles [4][6]. Group 2: Service Model - SANY's direct service model addresses the operational pain points of electric heavy truck users by providing 24/7 on-site service, ensuring that service personnel are always available to assist [8][10]. - The model allows for immediate on-site repairs, significantly reducing downtime for vehicles, which is crucial for companies like Ningdong New Energy that operate continuously [11][14]. - The proactive approach of SANY's service model contrasts with traditional service methods, where vehicles often need to be taken to service stations for repairs, thus enhancing operational efficiency [11][14].

Core Viewpoint - The article emphasizes the importance of service in the electric heavy truck industry, highlighting SANY Heavy Truck's commitment to customer satisfaction through its "Direct Service" model, which ensures efficient problem resolution and enhances operational efficiency for clients [1][10][16]. Group 1: Service Commitment - SANY Heavy Truck has launched the "2025 Service Journey," reflecting its ongoing commitment to customer service and the importance of understanding client needs [1]. - The company has established a "Direct Service" model, allowing customers to directly contact service engineers for immediate assistance, which significantly improves vehicle uptime and customer trust [15][18]. - The service model includes comprehensive support from pre-sales consultation to post-sales service, ensuring that customer issues are addressed promptly and effectively [15][18]. Group 2: Customer Experiences - Logistics companies, such as Li Jie Logistics, have reported positive experiences with SANY's electric heavy trucks, noting that the vehicles meet operational expectations and performance standards [5][7]. - The operational efficiency of electric heavy trucks is enhanced by strategies such as optimizing transport routes and reducing empty runs, which are crucial for maximizing profitability [11][13]. - Customers appreciate the quick response times and the ability to resolve issues within hours, which reinforces their loyalty to SANY Heavy Truck [16][18]. Group 3: Market Positioning - SANY Heavy Truck's reputation in the market is bolstered by its ability to provide tailored solutions for various operational scenarios, which has led to a growing customer base in regions like Guangde [9][10]. - The company's focus on service excellence is seen as a competitive advantage in the electric heavy truck market, where customer satisfaction is increasingly becoming a key differentiator [18].