"我们每天24小时不停的，所以公司对车辆的整体性能和状态十分关注。三一电动重卡故障 率低，还专门配备直服人员，车辆运营随时有保障。这一点，我认为三一做得特别好。" "最早，我们跑运输用的都是燃油重卡，那时候车队使用的全都是三一的燃油车。慢慢地， 随着料场对环保的要求越来越高，很多车队都换了电动重卡。于是，我们也将燃油车陆续更 换了电车。因为原来用的就是三一，所以油换电时，我们也是首选三一电动重卡。"巫越兴 说。 "同时，我们也筛选了三一电动重卡的配置，毕竟三一的车型很多。为了更好地适配我们日 常的运营场景，去年9月，三一还主动提供了一批试用车。经过一段时间的使用，我们发现 无论是车辆动力、续航、能耗、爬坡等性能表现，还是驾驶舒适性，三一都让我们比较满 意。"巫越兴说，自此，公司开始陆续批量购买，志悦货运目前的三一电动重卡规模已达到 75辆。 从细节抓起 三一用直服模式打动客户 从油车到电车，三一重卡与志悦货运结下了不解之缘。不过，真正打动巫越兴的，还是三一 重卡特有的直服模式，帮助车队运营省了不少事。 "对三一的直服模式，我真是深有体会。"谈道三一重卡的直服模式，巫越兴感慨道："对我 们客户来说，其实没有太多 ...

近日，徐工重卡在国内、海外市场同时爆大单，涵盖传统动力与新能源车型，展现出强劲的 市场竞争力和多元化的产品布局。 近日，百台徐工自卸车火速集结、交付海外客户，以硬核实力赋能当地重点基建项目。本次 交付的自卸车凭借卓越的动力性、可靠性和经济性备受客户青睐。 三次都买TA！百台徐工纯电动牵引车交付西 近日，西南市场再传捷报，100台徐工纯电动牵引车交付客户，助力当地砂石料运输，这是 客户在已有200台良好运营的基础上第三次购买徐工纯电动牵引车。 "最初选择徐工，是看重品牌信誉；如今连续复购，则是实打实的运营表现说了算。"客户 表示，"本地夏季高温多雨，砂石运输又常走山区陡坡，对车辆考验极大，徐工纯电动牵引 车表现十分可靠，即便在40℃高温下，出勤率仍然相当高。" 砂石料运输具有"载重大、爬坡多、路况杂"等特点，对整车性能提出极高要求，徐工新能 源牵引车针对此类场景，进行诸多专项优化。动力方面，搭载大功率电机，匹配多挡变速箱 和高扭矩驱动桥，轻松应对山区路况；针对砂石场常见的松软泥泞路面，配备"悠车模 式"，可智能控制轮端输出，有效防滑，提升雨天行车安全性。 据客户介绍，前期投入使用的产品单车运行里程已超20万公里 ...

当重卡市场进入电动化时代，售后服务是否也需要转型？ 答案是肯定的。尤其是电动重卡在充电、续航以及核心配件等各方面，都与传统能源车型需求 不同，只有不断提升服务能力才能跟得上市场需求的变化，在电动化时代赢得用户的青睐与认 可。 那么，什么样的服务是电动重卡用户真正需要的？什么样的服务能让用户心甘情愿地为电动重 卡买单？近日，第一商用车网跟随"三一重卡2025年服务万里行"活动来到宁夏区域，采访了 青铜峡市利源工贸有限公司（下称"利源工贸"）运输部车队长张华。作为车队长，他对三一的 直服模式给出了客观评价。 张华告诉小编，其实公司在买车时，就重点考虑了售后问题。在他看来，新能源重卡一定要脱 离过去的传统服务模式。"过去，我们在传统重卡的服务模式体系中，售后方面的矛盾就一直 不断。但有了直服模式，我们拥有了主导权，这种新的售后模式是我们终端用户以及车队可以 控制的。车辆出现问题后，我们只要提出来，他们就能指哪打哪，立马给解决。" 两次选择三一重卡 直服模式是最好的运营保障 利源工贸成立于1999年，是一家集化工、运输、加工于一体的综合性企业。目前公司共有运 输车辆140辆，全部为电动重卡，其中120辆是三一电动重卡 ...

Core Viewpoint - The article highlights the effectiveness of SANY Heavy Truck's direct service model in enhancing operational efficiency for customers, particularly in the context of the growing demand for electric heavy trucks in the market [1][9][14]. Group 1: Company Overview - SANY Heavy Truck is recognized as a leading brand in the new energy heavy truck industry, with a focus on a straightforward direct service model and a strong service support team [1]. - The company has achieved a market penetration rate exceeding 70% in the Meizhou region for electric heavy trucks, indicating strong customer preference and satisfaction [6]. Group 2: Customer Experience - Xu Zhimin, General Manager of Guangdong Haolong Automobile Manufacturing Co., shared that his fleet currently operates 60 SANY electric heavy trucks, with plans to increase this number to 150 by the end of the year due to stricter environmental regulations [4][6]. - The direct service model of SANY allows for immediate communication between customers and service personnel, enhancing problem resolution efficiency and customer satisfaction [11][12]. Group 3: Service Model Advantages - SANY's direct service model eliminates intermediaries, allowing customers to communicate directly with on-site service engineers, which significantly improves service response times [11]. - The company provides a well-structured parts supply system, ensuring timely availability of components for various electric truck models, which is seen as a customer-centric approach [11][12]. Group 4: Market Trends - The article notes a significant trend towards electrification in the heavy truck market, with many transport companies transitioning from fuel-powered trucks to electric models, driven by environmental considerations [6][14]. - The competitive landscape in the heavy truck industry emphasizes the need for robust after-sales support, which SANY Heavy Truck effectively addresses through its direct service model [8].

Core Viewpoint - The article emphasizes the importance of service in the electric heavy truck industry, highlighting SANY Heavy Truck's commitment to customer satisfaction through its "Direct Service" model, which ensures efficient problem resolution and enhances operational efficiency for clients [1][10][16]. Group 1: Service Commitment - SANY Heavy Truck has launched the "2025 Service Journey," reflecting its ongoing commitment to customer service and the importance of understanding client needs [1]. - The company has established a "Direct Service" model, allowing customers to directly contact service engineers for immediate assistance, which significantly improves vehicle uptime and customer trust [15][18]. - The service model includes comprehensive support from pre-sales consultation to post-sales service, ensuring that customer issues are addressed promptly and effectively [15][18]. Group 2: Customer Experiences - Logistics companies, such as Li Jie Logistics, have reported positive experiences with SANY's electric heavy trucks, noting that the vehicles meet operational expectations and performance standards [5][7]. - The operational efficiency of electric heavy trucks is enhanced by strategies such as optimizing transport routes and reducing empty runs, which are crucial for maximizing profitability [11][13]. - Customers appreciate the quick response times and the ability to resolve issues within hours, which reinforces their loyalty to SANY Heavy Truck [16][18]. Group 3: Market Positioning - SANY Heavy Truck's reputation in the market is bolstered by its ability to provide tailored solutions for various operational scenarios, which has led to a growing customer base in regions like Guangde [9][10]. - The company's focus on service excellence is seen as a competitive advantage in the electric heavy truck market, where customer satisfaction is increasingly becoming a key differentiator [18].

"我将车停在路边安全区域，拨通电话，一两个小时内售后服务人员就会赶到现场，替司机 排除故障，让车辆恢复运营。"这样的场景，对于重卡司机而言，似乎颇为鲜见，但对于三 一重卡的直服工程师而言，已经是每日工作的日常。 近日，"三一重卡2025年服务万里行"活动走进安徽宣城旌德县六河新能源汽车服务有限公 司（以下简称"六河新能源"），以技术工程师带队的服务保障团队深入用户经营一线，实 地探访了三一电动重卡的运营场景、客户服务需求，以及他们用车的实际体验。在三一直服 模式的加持下，六河新能源在日常经营中都有哪些变化？请看第一商用车网的报道。 初识到复购 三一重卡成为公司"顶梁柱" "我们公司主要从事砂石料运输，经营路线主要是从旌德到宣城、芜湖以及浙江，单车每天 的平均行驶里程在300公里左右。" 六河新能源车队长蒋克鹏向三一重卡此次走访的服务团队讲述了目前公司的经营状况。据了 解，虽然目前六河新能源已经拥有了60辆电动重卡，其中三一重卡就有50辆，但在公司转 型之初，三一却并不在采购清单上。 "刚开始，公司采购了一批其他品牌电动重卡，但大家也知道，砂石料运输是全天不停车 的，白班倒夜班，对于车辆的可靠性、性能的稳定性和 ...

Core Viewpoint - The article emphasizes the rapid growth of sales in the new energy heavy truck market, highlighting the shift from policy-driven purchases to market-driven decisions, with a focus on operational reliability and value enhancement for users [1][4]. Group 1: Market Dynamics - New energy heavy truck sales are booming, with manufacturers competing to seize market opportunities [1]. - Users are increasingly choosing new energy trucks based on market behavior rather than just environmental policies [1][4]. - The operational cost of new energy heavy trucks is significantly lower, approximately one-third of traditional fuel trucks [6][8]. Group 2: Customer Experience - SANY Heavy Truck has been the sales champion for four consecutive years from 2021 to 2024, focusing on direct sales and services to ensure reliable vehicle operation [1]. - The "SANY Heavy Truck 2025 Service Journey" initiative aims to enhance customer service and operational value [1]. - Customers like Jiulitong Logistics have transitioned to new energy trucks due to changing environmental policies and have reported positive experiences with SANY's service model [4][6]. Group 3: Operational Efficiency - Jiulitong Logistics has increased its fleet of SANY electric heavy trucks from 30 to over 100 within a year, emphasizing the need to maximize the efficiency of electric vehicles [8]. - The company faces challenges in managing driver behavior and energy consumption, with some drivers still using habits from traditional fuel trucks [10][11]. - SANY's service team provides targeted training and support to optimize energy consumption and improve overall fleet management [13][15]. Group 4: Service Excellence - SANY's service team is proactive in addressing customer concerns, ensuring that vehicles are maintained without disrupting operations [15][18]. - The company has received high praise from clients for its responsive and effective service, with engineers dedicated to providing after-sales support [15][20]. - The long-term commitment to service excellence has helped SANY establish a strong reputation in the competitive new energy heavy truck market [20][22].

Group 1 - In August, the wholesale sales of heavy trucks and the sales of Beidou operation certificates both achieved year-on-year growth, indicating a strong market recovery despite being a "traditional off-season" [1] - China National Heavy Duty Truck Group (CNHTC) received over 1,000 orders for the Shandeka model, showcasing strong market demand [2][5] - A strategic cooperation between CNHTC and a major client in Zunyi resulted in the signing of a contract for 100 units of the HOWO TH7-N tractor, marking a significant milestone in the industry's modernization [3] Group 2 - FAW Jiefang delivered 100 units of the JH6 new energy tractor to Water Mountain Logistics, emphasizing the collaboration's role in promoting low-carbon transformation in the logistics industry [6] - Dongfeng Commercial Vehicle successfully delivered 100 intelligent driving vehicles and 100 cargo trucks to a leading logistics company, demonstrating advancements in smart logistics solutions [7][10] - Foton Motor signed contracts for 186 units of the Ouman heavy truck and exported 107 units, reflecting strong market recognition for its products [9][12] Group 3 - XCMG achieved significant domestic and international orders, including the delivery of 200 units of dump trucks and 500 units of new energy heavy trucks, contributing to local construction logistics [14][16] - SANY Heavy Industry signed contracts for 150 electric heavy trucks in Jiangxi and 200 in Huizhou, marking a major step in green logistics development [17][19] - Zero One Automotive launched a new electric heavy truck model, receiving 568 pre-orders within three hours, indicating robust market interest [20][21][23] Group 4 - DeepWay delivered 100 units of new energy heavy trucks and signed an additional order for 500 units, marking a milestone in the scale application of new energy vehicles [24][25] - CIMC secured a strategic cooperation agreement for 2,000 semi-trailers in Tanzania, enhancing local delivery and service capabilities [26][29] - Yihua Tong signed a strategic cooperation agreement for 100 hydrogen fuel cell heavy trucks, aiming to develop a hydrogen energy vehicle manufacturing base [34][35] Group 5 - The heavy truck market in August saw significant orders, reflecting strong demand for efficient, environmentally friendly, and intelligent products [37] - The upcoming traditional sales peak in September and October is expected to sustain the growth momentum in the heavy truck market, with companies striving to achieve better results [37]

Domestic News - China FAW Group has established a new company, FAW Qixin Power (Changchun) Technology Co., Ltd., with a registered capital of 500 million yuan, focusing on AI and robotics, marking a significant step in the company's smart transformation strategy [5] - Buick has launched the next-generation intelligent cockpit based on Qualcomm's SA8775P chip, set to debut in the Buick high-end new energy sub-brand "Zhijing" in the second half of 2025 [6] - Dongfeng Motor Group has formed a new company, Yipai Automotive Technology Co., Ltd., to integrate resources and strengthen its independent passenger vehicle business [7] - Lexus has officially commenced construction of its new energy project in Jinshan District, Shanghai, with an expected annual production capacity of 100,000 vehicles starting in 2027 [9] - Li Auto has opened its first shuttle supercharging flagship station in Changzhou, featuring advanced charging technology that allows for efficient vehicle turnover and reduced waiting times [10] - CATL plans to introduce its battery swapping technology to the European market, aiming to build 1,000 battery swap stations in China by the end of the year and expand to 10,000 in three years [11] - GAC Group has opened its first battery service center in Thailand, enhancing its global strategy and providing comprehensive battery services [12] - Garrett has inaugurated its new innovation center in Wuhan, China, to enhance its zero-emission technology development capabilities [13] International News - U.S. new car sales in June are expected to increase by 2.5% year-on-year, reaching 1.25 million units, although actual sales may decline by 5.4% when adjusted for sales days [14] - Japan has reiterated its opposition to the U.S. imposing a 25% tariff on imported cars, highlighting the significant investment Japanese automakers have made in the U.S. [15] - Tesla is introducing a "virtual queue" system to alleviate the demand for supercharging stations, aiming to improve charging efficiency and user experience [16] - BMW continues to invest in internal combustion engine development while advancing its electrification efforts, emphasizing consumer choice in the transition to electric vehicles [17] Commercial Vehicles - Yutong has launched its new high-end bus model, Tianyu S12, in Xi'an, featuring various seating configurations to meet the latest demands in passenger transport [19] - Changan's Kai Cheng V919, the first pure electric rear-drive wide-body light bus, has been globally launched, marking a significant step in the company's commercial vehicle strategy [20] - FAW Liberation has celebrated the sale of over 1,100 new energy commercial vehicles in the Jinmeng region, reinforcing its commitment to the dual carbon strategy [21] - SANY's electric heavy-duty trucks were showcased at the Mobility Live Middle East exhibition in Dubai, highlighting the growing demand for electric transportation solutions in the region [22]

Core Insights - The domestic heavy truck market remains highly competitive in May, with major brands reporting significant order wins, including large orders from companies like FAW Jiefang, Dongfeng Commercial Vehicle, and XCMG [1] Group 1: FAW Jiefang - FAW Jiefang signed another large order for 1,000 new energy heavy trucks, following a similar order in April, indicating strong market demand and strategic partnerships [2][5] - The signed new energy trucks include various types such as tractors, cargo trucks, and special vehicles, showcasing FAW Jiefang's comprehensive approach to the new energy market [5] Group 2: China National Heavy Duty Truck Group - China National Heavy Duty Truck Group received multiple bulk orders for both fuel and new energy tractors, highlighting its strong market presence [6] - The company held events showcasing its products, including the Shandeka G7 fuel tractor, which received 87 orders during a promotional event [7] - The company also delivered 10 units of the Chengdu V7-X EV tractor to a major client, with a total order of 50 units aimed at e-commerce and import-export logistics [7] Group 3: Dongfeng Commercial Vehicle - Dongfeng Commercial Vehicle signed a strategic cooperation agreement for 1,000 hazardous chemical gas vehicles, marking a significant step in ecological construction for the industry [10][13] - The company also held a delivery ceremony for 100 port transport vehicles, further expanding its market reach [11] Group 4: Foton Motor - Foton Motor achieved multiple large orders, including 100 units of the Ouman Starwing gas tractor delivered to a steel client in Guangxi [14][15] - The company also secured significant orders during various promotional events across different regions, including 103 units in Jiangsu and 177 units in Shijiazhuang [17] Group 5: XCMG - XCMG signed a contract for 1,000 new energy tractors, contributing to the green transformation of local steel transportation [18] - The XG2 EX630S tractor, recognized as a top-selling new energy heavy truck, was highlighted for its safety and efficiency [18] Group 6: Dongfeng Liuqi - Dongfeng Liuqi delivered 1,000 Menglong express delivery vehicles to YTO Express, showcasing its advanced technology and commitment to efficiency and sustainability [20] Group 7: SANY Heavy Industry - SANY delivered nearly 100 electric heavy trucks to a major client, marking the third collaboration between the two parties in the green logistics sector [22] Group 8: Hanma Technology - Hanma Technology delivered 130 customized dump trucks to Southeast Asian clients, demonstrating its ability to meet specific regional demands [24] - The company reported a significant increase in exports, with a year-on-year growth of 478.40% in early 2025 [26] Group 9: Feichi Technology - Feichi Technology launched 100 hydrogen fuel cell heavy trucks as part of a zero-carbon logistics corridor project in Southwest China, marking a significant milestone in its market strategy [27][29] Conclusion - The successful signing of large orders in May is expected to significantly impact the heavy truck market's sales rankings, with ongoing attention to market dynamics [31]