Core Viewpoint - The company acknowledges a significant incident involving battery thermal runaway and emphasizes the importance of safety and proactive measures in vehicle management [2][5]. Incident Analysis - The company has delivered over 1.4 million vehicles without any thermal runaway incidents due to external factors, attributing this to robust quality control and an AI-based quality warning system [2]. - Prior to the incident, the cloud system reported a battery insulation fault over four hours before the event, and the vehicle had entered a breakdown state due to battery issues [3]. - The failure to take immediate action despite the warnings is attributed to complacency, as the company had not previously encountered such issues [3]. Cause of the Incident - The root cause of the insulation short circuit was determined not to be the battery cells themselves, but rather corrosion of the aluminum plate due to inadequate coolant protection [4]. - The company recognizes the need for zero tolerance regarding safety risks, even if they are perceived as low probability [4]. Recall Decision - A consensus was reached among company leaders to initiate a recall to replace affected components, prioritizing safety over cost considerations [5]. - The recall process was expedited, with preparations for new battery and motor controller production underway [5][6]. Production Capacity Challenges - The current production capacity for batteries is 3,300 units per month, necessitating suppliers to ramp up production capabilities for the recall [6]. Leadership Involvement - Notably, the company's founder did not participate in the recall decision meetings, indicating a unified commitment to safety among the leadership team [6]. User Communication - The company expresses sincere apologies to users affected by the incident, acknowledging the inconvenience caused [8].