Workflow
互联网保险监管
icon
Search documents
航旅纵横下架“惊喜数字”活动,客服回应:符合条件用户可尽快申请理赔|快讯
Hua Xia Shi Bao· 2025-08-27 09:12
8月27日,记者咨询航旅纵横客服,客服回应称:"目前'惊喜数字活动'已经结束,且相关功能也已下 线。"客服同时提醒,活动期间已购买该产品且符合理赔条件的用户,可通过航旅纵横APP"我的订 单"进入保单详情页,点击"保险理赔"提交申请。如有问题可拨打95511保司客服电话咨询。 但截至目前,航旅纵横方面未进一步说明活动下架具体原因。 编辑:冯樱子 近日,航旅纵横APP上一项名为"惊喜数字"的航班延误险活动引发广泛争议。该活动要求航班延误时间 必须"精确到分钟整"才可获赔,被消费者质疑为"概率极低""形同博彩"。 8月25日,《华夏时报》记者独家调查并刊发《航旅纵横"赌博险"调查:9.9元押注"精准延误",赔付率 极低,专家称形似博彩游戏》,该产品理赔条件极为苛刻,需延误时间与设定数字"分钟不差",消费者 普遍认为其实际赔付概率极低,涉嫌误导宣传。多位保险专家也表示,该类产品设计偏离保险本质,更 近似博彩游戏,呼吁加强互联网保险监管。 文/吴敏 ...
互联网保险不可“责任看不清”
Jing Ji Ri Bao· 2025-08-09 21:56
Core Viewpoint - The rapid digitalization of the insurance industry is leading to increased integration of internet insurance into everyday life, but this convenience is accompanied by risks as some platforms exploit technology to evade risk disclosures, undermining consumer trust and disrupting industry norms [1][2]. Group 1: Regulatory Environment - Regulatory authorities have issued multiple normative documents regarding internet insurance, establishing standards for information disclosure, sales processes, and product management [1]. - Despite these regulations, some internet platforms prioritize traffic and profit, using the guise of "technological neutrality" to evade their responsibilities for review and management, resulting in frequent marketing irregularities [1][2]. Group 2: Responsibilities of Internet Platforms - Internet platforms should not merely act as sales channels but must assume direct and specific gatekeeping responsibilities, ensuring compliance in product display and sales processes [2]. - Platforms must be held accountable as the "first responsible person" for the products they promote, rather than claiming to be just a channel to avoid regulation [2]. Group 3: Role of Insurance Companies - Insurance companies need to recognize their role in platform collaborations and should not irresponsibly approve products just to capture traffic, compromising product review and compliance [2]. - Clarity of contracts, transparency of terms, and user understanding should be integral to product design and evaluation mechanisms, ensuring that products serve their intended purpose [2]. Group 4: Trust and Transparency - The foundation of insurance is trust, and the application of technology must facilitate information transparency and fair transactions, rather than mislead consumers [2]. - To ensure that internet insurance is comprehensible and accountable, it requires the conscious effort of platforms, self-discipline from companies, and robust regulatory frameworks [2].