Core Viewpoint - The "Surprise Number" flight delay insurance activity by the travel app Hanglv Zongheng has sparked widespread controversy due to its stringent compensation conditions, which require precise delay times to the minute, leading consumers to label it as resembling gambling [2][2]. Summary by Relevant Sections Product Design and Consumer Reaction - The insurance product's compensation conditions are extremely strict, necessitating that the delay time matches a predetermined number exactly, which consumers believe results in a very low probability of payout [2][2]. - Many insurance experts have indicated that this type of product deviates from the essence of insurance and is more akin to a gambling game, urging for enhanced regulation of internet insurance [2][2]. Customer Service Response - As of August 27, customer service for Hanglv Zongheng confirmed that the "Surprise Number" activity has ended and the related features have been taken offline [2][2]. - Customers who purchased the product during the activity and meet the compensation criteria can submit claims through the app, with a customer service number provided for further inquiries [2][2]. Lack of Further Clarification - Hanglv Zongheng has not provided additional details regarding the specific reasons for the discontinuation of the activity [2][2].

新京报贝壳财经记者 王真真校对 陈荻雁 8月27日，针对9.9元延误险押注"精准延误"，赔付率极低以及形似博彩游戏的质疑，航旅纵横客服回应 新京报贝壳财经记者称，"惊喜数字"产品是保险公司今年新推出的一款航班延误险产品。在航班延误30 分钟以内的情况下，旅客也有机会获得保险赔偿。平台上线该产品的初衷是为旅客提供更灵活的延误保 障，尽可能抵消旅客因延误产生的负面情绪，但近期部分用户反馈产品影响了自身的出行体验。对于用 户的相关反馈与建议，航旅纵横高度重视，已及时联系保险公司下架该产品。 客服人员还表示，后续将不断优化产品，持续为旅客提供更便捷愉悦的产品和服务。 及时接收最新最热的推文 点击"在看"，分享热点 星标"新京报" 值班编辑 康嘻嘻 ...