Core Viewpoint - The "Surprise Number" flight delay insurance activity by the travel app Hanglv Zongheng has sparked widespread controversy due to its stringent compensation conditions, which require precise delay times to the minute, leading consumers to label it as resembling gambling [2][2]. Summary by Relevant Sections Product Design and Consumer Reaction - The insurance product's compensation conditions are extremely strict, necessitating that the delay time matches a predetermined number exactly, which consumers believe results in a very low probability of payout [2][2]. - Many insurance experts have indicated that this type of product deviates from the essence of insurance and is more akin to a gambling game, urging for enhanced regulation of internet insurance [2][2]. Customer Service Response - As of August 27, customer service for Hanglv Zongheng confirmed that the "Surprise Number" activity has ended and the related features have been taken offline [2][2]. - Customers who purchased the product during the activity and meet the compensation criteria can submit claims through the app, with a customer service number provided for further inquiries [2][2]. Lack of Further Clarification - Hanglv Zongheng has not provided additional details regarding the specific reasons for the discontinuation of the activity [2][2].

Core Viewpoint - The airline travel platform, Hanglv Zhongheng, has introduced a new flight delay insurance product called "Surprise Number," which has faced criticism for its low payout rate and resemblance to gambling. The company has decided to withdraw the product following user feedback regarding its negative impact on travel experiences [1]. Group 1 - The "Surprise Number" product allows travelers to receive insurance compensation even for delays of less than 30 minutes, aiming to provide more flexible delay protection [1]. - The initial intention behind launching the product was to alleviate negative emotions caused by flight delays for travelers [1]. - In response to user feedback, Hanglv Zhongheng has taken the product offline and is committed to optimizing its offerings to enhance customer experience [1].