会员制商业模式

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山姆下架“口碑尖货”上架“大众品牌”,会员价值缩水引质疑
Qi Lu Wan Bao· 2025-07-17 13:44
Core Viewpoint - Sam's Club has initiated a silent product replacement campaign, removing several exclusive items and replacing them with more common brands, leading to significant backlash from its membership base [1][4][10] Group 1: Product Changes - Sam's Club has quietly removed popular exclusive products such as Taiwanese-style sun cakes and low-sugar egg yolk pastries, replacing them with widely available brands like Orion and Wei Long [1][4] - The new products, including a low-sugar Orion cake, were marketed as improvements, claiming an 80% reduction in sugar and a 30% increase in cocoa content [6][7] Group 2: Member Reactions - Members expressed dissatisfaction, feeling that the quality of products has declined and that the unique selection that differentiated Sam's Club from regular supermarkets is disappearing [4][10] - Many members have voiced their concerns on social media, leading to a trending topic regarding the perceived decline in product quality and selection [4][10] Group 3: Financial Implications - Sam's Club charges an annual membership fee of 260 yuan for regular members and 680 yuan for premium members, with over 500,000 active members in China contributing to significant annual revenue [9] - The average annual spending required to break even on the membership is now estimated at 13,000 yuan, equating to an additional 5.2% "membership tax" on each purchase [9][10] Group 4: Business Model Concerns - The shift in product selection raises questions about the core value proposition of the membership model, as members expect unique products that cannot be found elsewhere [10] - Industry analysts suggest that maintaining a diverse and high-quality product range is essential for sustaining member loyalty and competitive advantage against e-commerce platforms [10]