最近，北京市昌平区一名副区长在地铁站外体验早高峰停放电动自行车时遭遇"三连拒"的视频引发热 议。原来，他试图在5分钟内找到规范停车位，却被告知没地方停、这里不让停、人行通道不能停…… 不少网友称，"好像在看自己的通勤日常"。 这则视频之所以受关注，不仅因为它真实反映了现实堵点，更因为在这场体验式调研中，一些群众感受 到自己的诉求得到了尊重。 《 人民日报 》（ 2025年11月20日 10 版） (责编：胡永秋、杨光宇) 但体验式调研，不能止于"亲历"和"体验"，基层干部不能仅收获"不容易""很辛苦"的感慨。能否让"体 验"成为决策的重要参考，并最终转化为治理效能，才是检验调研成功与否的关键。 一方面，透过亲历个案，能够思考其背后的普遍性问题：外卖员的急迫，反映了配送体系、交通管理与 平台算法有哪些不匹配？办事窗口的拥堵，暴露了哪些流程的冗余、数据的壁垒和权责的模糊？另一方 面，在体验式调研中发现的问题清单，需要转化为完善治理的任务清单。一些地方在组织基层干部体验 外卖员、快递员的日常工作后，不仅制定针对骑手的相关政策，设立骑手友好社区、餐厅，还与交通部 门协商、研究，优化配送路线，推动平台改革奖惩机制，进一 ...

Group 1 - The core viewpoint emphasizes the importance of experiential research for understanding the real challenges faced by new employment groups, such as delivery riders, and how this can lead to effective policy changes [1][2] - Experiential research should not only focus on individual experiences but also address structural issues like platform algorithms and career development barriers, indicating a need for systemic governance improvements [2] - There is a risk that focusing too much on specific groups may overlook broader societal issues, highlighting the need for inclusive approaches to social governance that consider various vulnerable populations [2] Group 2 - The value of experiential research lies in its potential to catalyze improvements in people's livelihoods, suggesting that it should lead to more comprehensive and systematic reforms beyond mere experiences [2][3] - The article calls for a shift from emotional responses to actionable solutions, advocating for a more strategic approach to social governance that integrates insights from experiential research into policy-making [2]

Group 1 - The core viewpoint emphasizes the importance of experiential research to identify unnoticed issues in public services, enhancing governance and service quality [1][3] - Shanghai has introduced a customized bus service through the "Suishenxing" platform, allowing residents to request new routes with a minimum number of passengers, significantly reducing the time to launch new services to as little as three days [1] - Some cities, like Ma'anshan and Dongying, have suspended public bike services, indicating a shift in government-led public services to optimize regulatory efforts and create a better development environment [1] Group 2 - In Suzhou, Jiangsu, most community elderly canteens are operated by companies, providing discounted meals and additional services, demonstrating a successful collaboration between government oversight and private sector efficiency [2] - Shenzhen has developed a "one-click reservation" platform for sports venues, allowing citizens to book facilities easily, which enhances resource utilization and encourages public participation in health initiatives [2] - The government plays a crucial role in facilitating public services while respecting market dynamics, leading to improved service quality and sustainability [2] Group 3 - The accessibility of public services is enhanced by addressing convenience and practicality, as seen in Tianjin's new temporary assistance policy that broadens eligibility for aid [3] - Experiential research has led to the establishment of service stations for delivery riders in Hangzhou, improving their working conditions and service efficiency [3] - The focus on detail in public service delivery is essential for addressing community needs effectively [3] Group 4 - The document outlines ten practical measures aimed at addressing public concerns in education, healthcare, and elder care, promoting equitable and accessible public services [4] - The integration of effective government action and market mechanisms is crucial for improving governance and service levels, ultimately contributing to the well-being of the population [4]