2025.06. 29 本文字数：2440，阅读时长大约4分钟 作者 | 第一财经 王方然 日均接到2～3个推销电话，甚至深夜被AI客服"轰炸"，信用卡营销骚扰正成为消费者投诉的焦点。近 期，上海胡先生因不堪其扰，依据《民法典》隐私权条款起诉招商银行信用卡中心并胜诉，获赔5000 元。 信用卡骚扰投诉成重灾区 记者注意到，尽管信用卡新规2024年7月全面实施，着力整治信用卡市场乱象，强化消费者权益保护，但 相关投诉却不减反增。 深圳一位消费者向记者反映，自己日均接到多个银行推销电话，包括AI语音推送的分期业务，甚至深夜十 点后仍被骚扰，"怎么投诉也没用"。 数据亦可从侧面印证。记者查询了多家业内主流信用卡机构的相关财报数据。 招商银行财报显示，2024年该行收到监管渠道、95555渠道、信用卡中心渠道消费者投诉及其他渠道消 费者投诉合计20.60万笔，其中 信用卡业务投诉量达5.51万笔，较2023年的2.91万笔激增89%。 民生银行2024年受理客户投诉约20.53万件，其中 信用卡投诉量达到14万件，较上年的13万件继续攀升 。建设银行财报显示，2024年该行共受理信用卡领域的消费投诉 4.32万件，相 ...

Core Insights - Credit card marketing harassment has become a significant issue for consumers, leading to a surge in complaints against banks [1][2] - Legal actions are being taken by consumers against banks for privacy violations, with successful cases resulting in compensation [1][2] Group 1: Complaint Statistics - In 2024, a total of 20.60 million complaints were received by China Merchants Bank, with credit card-related complaints reaching 55,100, an increase of 89% from 29,100 in 2023 [1] - Minsheng Bank received approximately 205,300 customer complaints in 2024, with credit card complaints totaling 140,000, up from 130,000 the previous year [2] - China Construction Bank reported 43,200 credit card-related complaints in 2024, a 34.6% increase from 32,100 in 2023 [2] Group 2: Consumer Experiences - Consumers report receiving multiple marketing calls daily, which disrupts their daily lives and work, despite requests to stop these calls [2] - Overdue borrowers face even more severe harassment, including high-frequency calls and threatening messages from banks or third-party collection agencies [2] Group 3: Legal Framework and Consumer Rights - The legal boundaries regarding credit card marketing harassment are becoming clearer, with successful cases providing consumers with effective means of recourse [2] - The process for filing a lawsuit is described as low-cost, with fees ranging from 25 to 50 yuan, making it accessible for consumers seeking to protect their rights [2]