Financial Performance - The Group's OPAT increased by 2.4% year-over-year to RMB 37.9 billion[7, 15] - Net profit decreased by 26.4% year-over-year to RMB 27.0 billion[7, 16] - Life & Health (L&H) OPAT rose 5.0% year-over-year to RMB 26.9 billion[13] - Basic operating EPS rose 3.3% year-over-year to RMB 2.16[13] Business Growth - New Business Value (NBV) for L&H increased significantly by 34.9% year-over-year to RMB 12.9 billion[7, 14, 25] - L&H NBV margin (ANP basis) improved by 10.4 percentage points to 32.0%[7, 26] - The Property & Casualty (P&C) combined operating ratio (COR) improved by 3.0 percentage points year-over-year to 96.6%[7, 11, 31] - P&C insurance revenue increased by 0.7% year-over-year to RMB 81.153 billion[31] - Bank net profit decreased by 5.6% year-over-year to RMB 14.1 billion[12, 35] Customer Base - The Group's retail customer base grew by 1.0% year-to-date to 245 million[7, 13, 18] - The retention rate of retail customers holding 4 or more contracts within the Group was 98.0%[13] Channel Development - Bancassurance channel NBV soared 170.8% year-over-year[14, 29] - Community finance channel NBV surged 171.3% year-over-year[14, 29] Solvency - The company's solvency ratios are well above the minimum regulatory requirements[36, 37]