来源："成都高新市场监管"微 信公众号 中国石油成都销售 成都通报"50升油箱加67.96升汽油"事件调查结果 情况通报 针对社会关注"有车主反映50升油箱被加了67.96升汽油"问题，现将初步调查结果通报如 下。 一、前期情况 8月9日，涉事车主到中石油高新天山加油站（以下简称：天山加油站）加油时发生消费纠纷 后报警。在民警见证下，天山加油站对涉事06#加油枪进行封存（至今仍处于停用状态）。8 月11日，高新区芳草街街道市场监管所收到车主投诉后及时沟通，于次日到现场核查，并请 车主提供加油票据等资料。8月12日，天山加油站进行了先行赔付。8月17日，成都市城市运 行和政务服务办进行回访，车主称纠纷已解决。8月20日，车主向芳草街街道市场监管所提供 加油小票等证据材料，高新区市场监管局开展进一步调查。8月21日，成都高新区分管负责同 志召集相关部门，对中石油四川成都销售分公司进行了联合约谈，督促其严格落实主体责 任，切实维护消费者合法权益。同日，成都高新区发展改革局向其发出《提醒督促函》，要 求其高度重视，妥善处置相关情况，合法依规开展经营。 二、调查情况 经核实，车主投诉加油被多收200元的情况属实。8月2 ...

Core Viewpoint - The investigation revealed that a customer was overcharged due to a malfunction in the fuel dispenser, which led to a duplicate billing of 27.18 liters, resulting in a total charge of 200 yuan for 40.78 liters of fuel instead of the actual amount [4][9][11]. Group 1: Incident Background - On August 9, a customer reported a dispute at the Tianshan gas station regarding being charged for 67.96 liters of fuel for a 50-liter tank [2]. - The gas station sealed the involved fuel dispenser under police supervision, and the customer was compensated shortly after the incident [2][3]. - The local market supervision authority received the complaint and initiated an investigation, which included a joint meeting with the relevant company to address the issue [3]. Group 2: Investigation Findings - The investigation confirmed that the customer was indeed overcharged by 200 yuan due to a malfunction in the fuel dispenser's software and hardware, leading to repeated billing [4][9]. - The fuel dispenser was found to be compliant with measurement standards, and no tampering or abnormal operations by staff were detected during the investigation [5][6]. - Tests conducted on the vehicle confirmed that its fuel tank capacity was consistent with the manufacturer's specifications, ruling out the possibility of an oversized tank [7]. Group 3: Next Steps and Company Response - The market supervision authority will require the company to implement comprehensive corrective measures, publicly apologize to consumers, and improve service quality [10]. - The company acknowledged the issue and expressed regret for the negative consumer experience, committing to enhance equipment management and staff training [11].