转自：江门发布 操作指南：三步轻松搞定 第一步：进入小程序 打开"江门发布"微信公众号菜单栏，点击【即接即办】，即可快速进入小程序。 第二步：快速提交诉求 【民意速办】 2.其他诉求下单指引 如果相关主题未能涵盖您的问题，可在"主题下单类型"页面下拉至底部——选择"其他诉求"——填写诉求内容，并添加相关资料，进行诉求提交。 快速响应 让您的个人诉求 一键提交、诉求直达 1.主题下单指引 （1）快速登录：点击"民意速办"，系统会提示您进行账号绑定，请按照指引进行粤信签登录。（用于身份关联，保障您的信息安全）。 （2）主题下单：请选择对应事项主题或者进行主题搜索进入——按界面要求填写相应内容——确认信息无误后点击"提交"即可下单。 【企事速办】 全链护航 让您在江门创业安心 经营省心、发展顺心 1.主题下单指引 点击"企事速办"，选择对应事项类别，按要求填写相应内容，确认信息无误后点击"提交"即可下单。 | | 江门12345 | ··· 0 | | > | 企事速办-主题下单 | | ... O | < 企事速办-主题下单 | ··· ·· · | | --- | --- | --- | --- | --- | ...

Core Viewpoint - The article highlights the effective implementation of the Guangdong Province 12345 hotline reform in Zhanjiang, showcasing its rapid response and high satisfaction rates in addressing citizen complaints and service requests [3][4]. Group 1: Implementation of the Reform - Zhanjiang has initiated the "immediate response" reform for the 12345 hotline, aligning with the provincial timeline for effective service delivery [3]. - The reform includes a comprehensive work system that emphasizes accountability and minimizes the chances of passing the buck, ensuring that citizen requests are managed effectively [4]. Group 2: Technological Integration - The hotline has integrated DeepSeek technology to enhance service efficiency, allowing for intelligent understanding and processing of citizen requests, significantly reducing response times [5]. Group 3: Quality Improvement - A detailed categorization of 4,191 types of requests has been established, with the largest volume in market regulation (1,912 requests), followed by urban construction (557), transportation (469), and public health (143) [6]. Group 4: Service Accessibility - A new WeChat mini-program has been launched to streamline the submission of various requests, reducing the need for citizens to resubmit materials [7]. Group 5: Community Engagement - The hotline has enhanced its service by training operators to become policy advisors and emotional support providers, ensuring continuous service during peak times [9]. - Local leaders have actively participated in addressing citizen requests, leading to the rapid resolution of 1,392 issues under direct supervision [11]. Group 6: Data-Driven Governance - The hotline is transitioning from reactive responses to proactive governance by analyzing high-frequency issues and potential risks, enabling targeted solutions to recurring problems [11].

首先，反映问题更方便了。过去，各种热线号码多、网站入口分散，有时让人摸不着头脑。现在，广东 正把热线电话、网上平台、扫码反映等多个渠道整合优化，目标是打造一个"线上+线下"融合的受理体 系。简单说，就是无论用什么方式，都能方便地"找对人、说上事"；而且，数据在后台流转共享，不用 为同一件事在不同地方重复提交材料。 其次，"踢皮球"的现象有望减少。这次改革特别强调"协同"，对于基层难以独立处理、需要多部门联手 的问题，建立了"街镇吹哨、部门报到"的机制。同时，全面推行"首接负责制"，谁首先接到诉求，谁就 要牵头负责、一管到底，职责清单更清晰，避免互相"甩锅"。 1月30日，广东省政务服务和数据管理局正式发布全省12345热线平台"即接即办"统一标识。全省各地热 线中心的原"粤省心"标识，将陆续更换为统一的"即接即办"标识。 这不仅是门面的更新，更是一次服务流程的全面升级——广东深化12345热线平台"即接即办"改革全面 启动。 自2022年起，深圳率先探索"民意速办"改革，将群众诉求的快速响应作为重点工作，取得了显著成效， 也为全省提供了参考。今年，这一源于基层的经验被推广——在全省层面深化12345热线平台改 ...