Core Viewpoint - The annual "Double 11" shopping festival is approaching, prompting consumer protection organizations to issue reminders and guidelines to help consumers navigate potential pitfalls and understand their rights during this shopping event [1] Group 1: Consumer Complaints and Issues - Common complaints during "Double 11" include non-refundable deposits, with many consumers facing difficulties in returning products after prepaying deposits [2][3] - Issues such as "disappearing discounts" are also prevalent, where consumers are required to pay the price difference when exchanging products, despite the original promotional pricing [3][4] - Other significant complaints involve product quality, false advertising, and delayed shipping, highlighting the need for consumer vigilance [4] Group 2: Consumer Protection Tips - Consumers are advised to take screenshots of product details and refund policies before making purchases to ensure they can claim refunds if necessary [5] - It is recommended that consumers confirm with sellers that original discounts will be honored during exchanges to avoid unexpected price increases [5] - Consumers should retain all transaction records and be cautious of third-party links and misleading promotional language during live shopping events [5]