Core Viewpoint - Recent fluctuations in gold prices have led to significant consumer complaints regarding delayed shipments and order cancellations from jewelry retailers, highlighting operational challenges in the industry amid volatile market conditions [4][22]. Group 1: Consumer Experiences - A consumer, referred to as Ms. Miao, faced repeated delays and a lack of communication after purchasing gold bracelets online, ultimately leading to a refund request due to the retailer's failure to deliver as promised [5][12]. - Another consumer, Mr. Zheng, experienced order cancellation after purchasing a gold bar, with the retailer citing system issues and lack of authority to cancel orders, reflecting broader issues in e-commerce operations for gold products [14][16]. - A third consumer, referred to as Ms. Jiajia, reported that her order for gold bars was intercepted and not fulfilled after a price increase, indicating a trend of retailers avoiding losses by canceling orders when prices rise [19][20]. Group 2: Retailer Practices - Many small e-commerce retailers do not maintain inventory and only procure gold after receiving orders, which can lead to difficulties in fulfilling orders during price fluctuations, resulting in cancellations or delays [13][21]. - Retailers are reportedly using various excuses for delays, such as quality checks or stock shortages, which may not align with consumer expectations set by advertised delivery timelines [12][21]. - Legal experts indicate that retailers are obligated to fulfill orders as per the terms agreed upon at the time of purchase, and failure to do so may constitute a breach of contract [20][21]. Group 3: Market Conditions - The Shanghai Gold Exchange and several banks have issued warnings about the increased volatility in gold prices, advising market participants to enhance risk management strategies [22]. - The current market environment is characterized by significant price fluctuations, which are impacting both consumer behavior and retailer operations in the gold sector [22].

近日，正值6.18促销活动期间，有网友反映在李佳琦直播间购买的石头扫地机器人卖到1000多元的低价，当晚不少顾客下单抢购，李佳琦在直播 中也承诺商家会按时发货。 然而几天后，顾客发现商家迟迟不发货，甚至最后单方面取消了订单。记者调查发现，此事并非个例，商家则回应是"系统bug"导致。 5月16日晚9时许，消费者乔女士（化名）在某电商平台上的石头电器旗舰店以2696元的价格下单了石头P20 Ultra扫地机器人。当晚10时30分左 右，乔女士发现该商品又降价了，仅需1199元，乔女士于是又下了一单。然而几天后，乔女士发现，价格高的订单很快发货，而价格低的订单 迟迟未发。 乔女士告诉记者："商家和我说，因平台价格bug，不能发。"5月20日，乔女士突然收到银行退款通知，订单被单方面取消了，"我还收到了500 元的平台红包，上面备注因商家自身原因错标价格。" 维权群内有超400名消费者，多数订单被取消 另一名消费者李女士（化名）告诉记者，5月16日晚，她在石头电器旗舰店购买了P20 Ultra型号的扫地机器人，"价格为1996.65元，我拍下之后 特地咨询客服是否能正常发货，得到三次承诺会正常发货，但5月17日凌晨 ...