Core Viewpoint - Recent fluctuations in gold prices have led to significant consumer complaints regarding delayed shipments and order cancellations from jewelry retailers, highlighting operational challenges in the industry amid volatile market conditions [4][22]. Group 1: Consumer Experiences - A consumer, referred to as Ms. Miao, faced repeated delays and a lack of communication after purchasing gold bracelets online, ultimately leading to a refund request due to the retailer's failure to deliver as promised [5][12]. - Another consumer, Mr. Zheng, experienced order cancellation after purchasing a gold bar, with the retailer citing system issues and lack of authority to cancel orders, reflecting broader issues in e-commerce operations for gold products [14][16]. - A third consumer, referred to as Ms. Jiajia, reported that her order for gold bars was intercepted and not fulfilled after a price increase, indicating a trend of retailers avoiding losses by canceling orders when prices rise [19][20]. Group 2: Retailer Practices - Many small e-commerce retailers do not maintain inventory and only procure gold after receiving orders, which can lead to difficulties in fulfilling orders during price fluctuations, resulting in cancellations or delays [13][21]. - Retailers are reportedly using various excuses for delays, such as quality checks or stock shortages, which may not align with consumer expectations set by advertised delivery timelines [12][21]. - Legal experts indicate that retailers are obligated to fulfill orders as per the terms agreed upon at the time of purchase, and failure to do so may constitute a breach of contract [20][21]. Group 3: Market Conditions - The Shanghai Gold Exchange and several banks have issued warnings about the increased volatility in gold prices, advising market participants to enhance risk management strategies [22]. - The current market environment is characterized by significant price fluctuations, which are impacting both consumer behavior and retailer operations in the gold sector [22].

Core Viewpoint - The incident involves consumers purchasing a robotic vacuum cleaner at significantly discounted prices during a promotional event, only to have their orders canceled by the merchant citing a "system bug" as the reason for the price discrepancy [1][12]. Group 1: Consumer Experience - Consumers reported purchasing the Roborock P20 Ultra vacuum cleaner at prices ranging from 1,172 yuan to 2,696 yuan during a live-streaming event hosted by Li Jiaqi, with many orders subsequently canceled by the merchant [1][11]. - One consumer, identified as Ms. Qiao, experienced a delay in the shipment of her lower-priced order, which was later canceled, while her higher-priced order was fulfilled [2][12]. - A group of over 400 consumers formed a rights protection group, sharing experiences of order cancellations and expressing concerns over the merchant's integrity [9][11]. Group 2: Merchant and Platform Response - The merchant attributed the order cancellations to a "system bug," while consumers received varying compensation, including refunds and platform vouchers [12]. - Stone Technology, the parent company, stated that the issue was due to a system error but did not provide a clear resolution for affected consumers [12]. - Legal experts suggest that the merchant may be in breach of contract for unilaterally canceling orders, and both the platform and the live-streaming team may share responsibility for not verifying promotional claims [13]. Group 3: Legal Implications - Legal analysis indicates that consumers may have grounds for collective lawsuits against the merchant for breach of contract or fraud, and they can report the merchant for false advertising [13]. - The platform's acceptance of the merchant's compensation plan without enforcing fulfillment of orders raises questions about its oversight responsibilities [13].