Core Viewpoint - JD.com has announced emergency measures to support delivery riders affected by the "choose one" policy imposed by competing platforms, ensuring riders can freely accept orders and maintain their income [1][3][6]. Group 1: Emergency Measures - JD.com will guarantee sufficient order volume for riders who have been blocked by competing platforms to ensure their income does not decrease [3][6]. - The company will increase its recruitment of full-time riders from 50,000 to 100,000 over the next three months [3][6]. - JD.com will prioritize job placements for the partners of riders, such as full-time delivery personnel and cleaners, to significantly boost household income [3][6]. - The company commits to never forcing part-time riders to choose one platform, encouraging them to maximize their income by accepting orders from various platforms [3][6]. Group 2: Industry Context and Criticism - JD.com criticized competing platforms for their practices, highlighting that over 60% of restaurants in the industry are operating at a loss while some platforms enjoy gross margins exceeding 40% [4][6]. - The company pointed out the safety issues faced by riders, noting that accident rates for riders are more than three times higher than those for delivery personnel [4][6]. - JD.com expressed concern over the monopolistic behavior of certain platforms, which have led to significant income reductions for millions of riders [4][6]. Group 3: Internal Policies and Profit Management - JD.com's CEO, Liu Qiangdong, has mandated that the net profit margin for JD's delivery service should not exceed 5%, aiming to avoid the high commission rates seen in other platforms [11][12]. - The company plans to provide full-time riders with social insurance and is exploring commercial health insurance options for part-time riders to address their medical needs [12][11]. - Liu emphasized the importance of technology in reducing costs and improving efficiency rather than exploiting merchants and riders [12][11].