Core Viewpoint - The rise of unmanned warehouses is shifting some responsibilities from merchants to delivery riders, leading to operational challenges and dissatisfaction among riders [1][4][5]. Group 1: Unmanned Warehouse Operations - Unmanned warehouses are becoming more common, with brands like Zhou Hei Ya adopting this model to reduce labor costs and extend operational hours [4][6]. - Zhou Hei Ya has reported significant cost savings and efficiency improvements through the use of smart devices in their unmanned satellite stores [4][6]. - The operational process involves riders scanning to enter, retrieving items, and packaging them, which can be time-consuming and burdensome for riders [5][6]. Group 2: Rider Experiences and Challenges - Many riders express strong aversion to unmanned warehouse orders, citing inefficiencies and the need to search for items themselves [5][6]. - Riders often encounter these orders infrequently, but they are considered the least desirable due to the time wasted and the complexity of locating items [5][6]. - The system does not clearly indicate when an order is from an unmanned warehouse, leading to frustration when riders arrive and find they must perform additional tasks [5][6]. Group 3: Industry Trends and Future Outlook - The growth of unmanned warehouses is driven by technological advancements and changing consumer demands for convenience [6][7]. - There is a trend of merchants shifting responsibilities to riders, which blurs the lines of accountability and contradicts the intended efficiency of unmanned operations [7]. - Regulatory measures are being introduced to clarify responsibilities and protect riders' rights, indicating a potential shift in how unmanned warehouses operate in the future [7][8].