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锁座?
据央视新闻客户端报道,国庆中秋假期临近,不少消费者在社交平台反映,自己购买了机票,准备 线上值机选座时,却发现能选的座位非常少,很多靠前的、靠窗的座位处于"锁定"状态。这一现象背 后,是航空公司推出的"里程兑换选座""付费选座"增值服务。 早些年,不少航空公司出于安全考量,会提前预留座位给老人、母婴等群体,这种"锁座"当然很必 要。但若只是为了让消费者掏钱而"锁座",则涉嫌侵犯消费者的公平交易权和知情权。一来,飞机舱位 本就按舒适度被分为头等舱、公务舱、经济舱,同一舱位价格相同,座位理应"先到先得",若将基本服 务拆分收费,只加价而未提升服务,有待商榷;二来,即便要"付费选座",也应公示选座规则和收费标 准,如果费用收得不明不白,恐怕难服众。类似的还有视频平台的"套娃式收费"、家电维修行业的"步 步加价"等,一些行业市场格局相对集中,消费者议价能力弱、选择范围小,企业容易滥用优势地位"割 韭菜"。对此,有关方面应划出"硬杠杠"——哪些费用不能收,哪些能收,该怎么收。 ...
芒果TV三会员在手投屏无门,用户斥“连环收费”吃相难看
Xi Niu Cai Jing· 2025-07-30 13:59
Group 1 - Mango TV faces user complaints regarding its membership structure, with claims of "nested" charges for accessing content across different membership tiers [2] - Customer service clarified that SVIP content is not available for screen casting, and full-screen membership does not include SVIP benefits, requiring users to purchase multiple memberships for full access [2] - Membership pricing includes Ordinary Member at 218 yuan/year, SVIP at 268 yuan/year, and Full-Screen Member at 248 yuan/year, with limitations on device usage for each tier [2] Group 2 - Mango TV's revenue declined by 12.76% year-on-year to 2.9 billion yuan in Q1 2025, with net profit down 19.8% to 379 million yuan, attributed to shrinking traditional TV shopping and increased content investment [3] - Industry analysis indicates that video platforms are under profitability pressure, with "nested" membership designs and unclear rights eroding user trust [3] - The reliance on complex payment mechanisms rather than enhancing user experience raises concerns about the sustainability of growth [3]