Core Viewpoint - The article highlights the systemic issues within the express delivery industry, particularly focusing on the "penalty-based management" model that has led to operational disruptions and financial strain on last-mile delivery networks, especially during peak periods like Double 11 [6][10][21]. Group 1: Current Issues in the Express Delivery Industry - Over 100,000 packages were left undelivered in warehouses in Changsha due to operational halts at several express delivery stations, affecting both consumers and sellers [3][5]. - The immediate cause of the delivery stoppage was a breakdown in the payment chain for delivery fees, leading to a halt in operations for local contractors [6][10]. - The penalty-based management model has resulted in frequent fines for underperformance, which has exacerbated the financial difficulties faced by local delivery networks [6][11][12]. Group 2: Impact on E-commerce - The delivery disruptions have directly impacted e-commerce sellers, leading to increased refund rates, negative reviews, and a loss of consumer trust [7][19]. - The operational challenges faced by last-mile delivery networks during peak sales events like Double 11 have turned what should be a lucrative opportunity into a significant risk for e-commerce businesses [7][19]. Group 3: Structural Problems in the Delivery System - The hierarchical structure of the express delivery system, where risks and responsibilities are unevenly distributed, has led to a situation where local contractors bear the brunt of financial pressures while upper management continues to profit [10][15]. - The ongoing price wars in the industry have driven down delivery fees significantly, from 18 yuan per package in 2005 to as low as 2 yuan in recent years, further squeezing the profit margins of last-mile delivery networks [17][18]. Group 4: Recommendations for Improvement - To address the issues, the industry needs to establish a more transparent fee structure and internal assessment mechanisms to prevent the negative consequences of penalty-based management [20][21]. - Encouraging diversification in service offerings at the local level, such as community group buying and advertising, could help stabilize revenue streams for last-mile delivery networks [21].