快递服务提质
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每经热评︱快递涨价别只“涨费用” 服务提质才是“硬道理”
Mei Ri Jing Ji Xin Wen· 2025-08-26 07:21
Core Viewpoint - Recent price adjustments by express delivery companies in regions like Guangdong and Zhejiang indicate a shift in the market, with price increases of 0.3 to 0.7 yuan per parcel, impacting downstream merchants and potentially leading to higher costs for consumers [1][2] Group 1: Price Adjustments and Market Impact - Express delivery companies in Guangdong have set a minimum price of 1.4 yuan per parcel, affecting merchants who previously negotiated lower rates [1] - The increase in delivery costs is likely to be passed on to consumers, raising concerns about the overall service quality in the industry [1][2] Group 2: Industry Challenges - The express delivery market has been plagued by a "volume-price inversion" issue, where companies have relied on low prices to gain market share, resulting in declining profit margins despite increasing business volume [1][3] - Many express companies are reporting a decrease in revenue per parcel, with some falling below 2 yuan, highlighting the contradiction of "increasing volume without increasing revenue" [1] Group 3: Quality vs. Price - The ongoing low-price competition has created a negative cycle of low quality and high consumer complaints, as the pressure to reduce prices affects service quality and worker compensation [2] - The industry needs to align rising prices with improved service quality to ensure a responsible approach for consumers, merchants, and the industry as a whole [2] Group 4: Regulatory and Taxation Changes - Recent tax reforms have standardized the VAT for express services at 6%, reducing tax burdens on companies and allowing for more resources to be allocated towards service improvements [3] - The industry must move away from price wars and focus on operational optimization, service innovation, and breaking the cycle of homogeneous competition to achieve true quality enhancement [3]
每经热评|快递涨价别只“涨费用” 服务提质才是“硬道理”
Mei Ri Jing Ji Xin Wen· 2025-08-25 14:35
Core Viewpoint - Recent price adjustments by express delivery companies in regions like Guangdong and Zhejiang are expected to impact e-commerce clients, with price increases ranging from 0.3 to 0.7 yuan per parcel, and a minimum price set at 1.4 yuan per parcel. This change is likely to increase operational costs for merchants, which may be passed on to consumers. The focus should be on improving service quality rather than merely increasing prices [1][2]. Industry Background - The express delivery market has long faced a "volume-price inversion" issue, where companies have relied on low prices to gain market share, resulting in declining profit margins despite increasing business volume. In the first half of 2025, the national express delivery volume reached 956.4 billion parcels, a year-on-year increase of 19.3%, yet many companies reported a decrease in revenue per parcel, with some falling below 2 yuan, highlighting the "increment without revenue" contradiction [1][2]. Price Competition and Quality Issues - In regions with dense express delivery operations, such as Jinhua and Guangzhou, the prolonged low-price competition has severely compressed profit margins, leading to a vicious cycle of price cutting and declining service quality. This pressure ultimately affects grassroots outlets and frontline workers, resulting in low wages and decreased service motivation, which in turn increases consumer complaints [2][3]. Regulatory Environment - Regulatory bodies, including the State Post Bureau, are actively monitoring the express delivery industry's health and opposing "involutionary" competition. They are working to improve end-service quality and create a favorable policy environment for industry enhancement [2]. Tax Policy Changes - Recent tax reforms have provided express delivery companies with relief by standardizing the VAT rate for delivery services at 6%, reducing tax burdens and allowing more resources for service quality improvements. Previously, there were inconsistencies in tax rates across regions, which complicated financial planning for companies [3]. Need for Differentiation - The express delivery industry is trapped in a cycle of price competition due to a lack of differentiation among services. To break this cycle, companies must focus on optimizing operations, upgrading logistics systems, and innovating service models, shifting from a "price war" to a "value war" [3].
快递涨价别只“涨费用” 服务提质才是“硬道理”
Mei Ri Jing Ji Xin Wen· 2025-08-25 12:59
Core Viewpoint - Recent price adjustments by express delivery companies in regions like Guangdong and Zhejiang are expected to impact downstream merchants, leading to increased operational costs that may ultimately be passed on to consumers [1][2] Group 1: Price Adjustments and Market Impact - Several express delivery companies have initiated price hikes for e-commerce clients, with adjustments ranging from 0.3 to 0.7 yuan per parcel in Guangdong, setting a minimum price of 1.4 yuan [1] - Merchants have reported an increase in delivery costs, with some experiencing a rise of 0.4 yuan per parcel from previously agreed rates [1] - The long-standing issue of "volume-price inversion" in the express delivery market has led to a situation where companies prioritize low prices to gain market share, resulting in declining profit margins despite increasing business volume [1][2] Group 2: Quality and Service Concerns - The low-price competition has created a vicious cycle where quality suffers, leading to increased consumer complaints and a decline in service standards [2] - The need for express delivery companies to improve service quality is emphasized, suggesting that price increases should be matched with enhanced service levels to ensure consumer satisfaction [2][3] Group 3: Regulatory and Taxation Changes - Recent tax reforms have standardized the VAT rate for express services at 6%, reducing tax burdens on companies and potentially allowing for service upgrades [3] - The regulatory environment is shifting towards discouraging "involutionary" competition, promoting better service quality and operational improvements within the industry [2][3] Group 4: Industry Strategy and Future Directions - The express delivery industry is urged to move away from price wars and focus on differentiating services to break the cycle of homogeneous competition [3] - Companies are encouraged to invest in operational optimization, capacity upgrades, and innovative service models to enhance overall value rather than relying solely on low pricing strategies [3]