2025.09. 27 本文字数：1155，阅读时长大约2分钟 作者 | 第一财经 揭书宜 曾经追求"快"的西贝，在预制菜风波后不得不慢下来。 9月26日12：30左右，第一财经记者来到浦东新区的一家西贝餐厅。门店上座率大致在30%-40%， 厨房里有厨师们正在现场制作羊肉串，但由于生意一般，其他的厨师暂时没有在烹饪食材。 西贝曾经著名的"计时沙漏"承诺，25分钟内上完所有菜品，如果超时未上齐，未上菜品全部免费。而 如今，西贝餐厅里已经没有沙漏的存在。 西贝正在以发放代金券的方式挽回流失的客人。记者就餐结束后，店员赠送了100元无门槛代金券，从 次日起到10月31日均可使用。据了解，近期每位消费了的顾客都可以领取该代金券。 值得一提的是，代金券上有一份调改公示。该公示显示，10月2日之后，此前备受消费者关注的有机西 蓝花会增加"一个月的使用期标识"，并承诺一个月内使用完毕。"之前虽然保质期是2年，但一般我们 也会在1-2个月内使用完，现在缩短到1个月。"店员表示。 早在9月14日，第一财经记者曾采访了2家西贝，门店员工表示，当天店里的西蓝花生产日期是8月29 日、8月27日和8月14日的。西贝解释称其采用速冻 ...

Core Viewpoint - Xibei is undergoing significant operational changes in response to customer feedback and declining sales, moving away from pre-prepared dishes to freshly made items in an effort to restore customer trust and improve dining experience [8][10][12] Group 1: Operational Changes - Xibei has eliminated the use of pre-prepared dishes, with the staff confirming that all necessary changes have been made, although some items like steamed buns are still delivered pre-cooked [1][5] - The restaurant has transitioned to using non-GMO soybean oil for all dishes, effective from September 14 [5][10] - Fresh ingredients are now being used in various dishes, including the addition of fresh pumpkin slices to oatmeal millet porridge starting September 20, and the preparation of lamb skewers and pork dishes on-site from September 25 and 27 respectively [5][10][12] Group 2: Customer Engagement and Compensation - To regain customer loyalty, Xibei is distributing 100 yuan vouchers to diners, valid until October 31, as a gesture to compensate for previous service issues [3][6] - The company has acknowledged a significant drop in sales, estimating a 50% decrease in revenue following public controversies [8] Group 3: Commitment to Quality and Transparency - Xibei has publicly committed to improving its food preparation processes by moving more operations from central kitchens to on-site cooking, aiming to align production methods with customer expectations [10][12] - The company has expressed a willingness to continue receiving customer feedback and suggestions for further improvements, emphasizing a commitment to transparency and quality [10][12]