经历风波两个多月后，西贝正积极自救并初见成效。 近日，部分西贝门店客流回升，周末高峰时段出现等位现象，11月客流与去年同期基本持平。此前，西贝通过降价、发放代金券、优化菜品、建 设"阳光厨房"等一系列举措，逐步挽回消费者信任，不过，代金券活动结束后，消费者能否持续回流仍待观察。从风波起初的开放厨房硬气回应， 再到如今的系列整改，西贝似乎也在尝试不同角度思考挽回消费者信任。 "门店菜品都是现做，所以上菜会慢一些，周末的时候门店会更忙一些。"西贝一工作人员表示。 北京商报记者丨张天元 在业内人士看来，西贝需找准定位，通过精细化运营巩固信任、优化成本结构，摆脱对短期促销的依赖，形成长期竞争壁垒。 代 金 券 拉 动 客 流 周末傍晚近六点，西贝北京望京万象汇店内已经坐满，其中不乏带着孩子的家长，门前也陆续迎来了等位的消费者。店内靠近门口处，一位工作人 员正在片烤鸭，另一位工作人员照看着五个冒着牛肉香气的小锅。后厨中工作人员忙碌的身影透过透明玻璃映入眼帘，西贝似乎在用力强化"现 制"标签。 "门店菜品都是现做，所以上菜会慢一些，周末的时候门店会更忙一些。"西贝一工作人员表示。北京商报记者也注意到，原来桌面上的沙漏也已 ...

经历风波两个多月后，西贝正积极自救并初见成效。近日，部分西贝门店客流回升，周末高峰时段出现等位现象，11月客流与去年同期基本持平。此前，西 贝通过降价、发放代金券、优化菜品、建设"阳光厨房"等一系列举措，逐步挽回消费者信任，不过，代金券活动结束后，消费者能否持续回流仍待观察。从 风波起初的开放厨房硬气回应，再到如今的系列整改，西贝似乎也在尝试不同角度思考挽回消费者信任。在业内人士看来，西贝需找准定位，通过精细化运 营巩固信任、优化成本结构，摆脱对短期促销的依赖，形成长期竞争壁垒。 代金券拉动客流 周末傍晚近六点，西贝北京望京万象汇店内已经坐满，其中不乏带着孩子的家长，门前也陆续迎来了等位的消费者。店内靠近门口处，一位工作人员正在片 烤鸭，另一位工作人员照看着五个冒着牛肉香气的小锅。后厨中工作人员忙碌的身影透过透明玻璃映入眼帘，西贝似乎在用力强化"现制"标签。 "门店菜品都是现做，所以上菜会慢一些，周末的时候门店会更忙一些。"西贝一工作人员表示。北京商报记者也注意到，原来桌面上的沙漏也已经消失，点 单后的提示语也与上菜速度无关。 风波过去两个多月，在调改菜品、降价、发放代金券等多种举措的作用下，近日，西贝门店内 ...

Core Viewpoint - The ongoing conflict between Xi Bei and marketing consultancy Hua Yu Hua has reignited public discourse, with implications for Xi Bei's brand reputation and operational strategies [2][5][12]. Group 1: Brand Reputation and Public Relations - Hua Yu Hua's chairman, Hua Shan, publicly defended Xi Bei, suggesting it is a pinnacle of the Chinese restaurant industry, but his comments have been interpreted as targeting Luo Yonghao, who previously had a conflict with Xi Bei [2][4]. - Luo Yonghao responded to Hua Shan's remarks, indicating a willingness to escalate the situation if clarity is not provided, which could further complicate Xi Bei's public relations efforts [4][5]. - The marketing consultancy's involvement has been criticized for exacerbating the situation rather than aiding in reputation recovery, highlighting a potential misalignment in communication strategies [12][15]. Group 2: Operational Adjustments and Customer Engagement - In response to previous negative publicity, Xi Bei has implemented strategies such as price reductions, issuing vouchers, and increasing employee salaries to restore brand image and customer trust [6][7]. - Xi Bei reduced prices on over 40 dishes by nearly 20%, with specific examples showing significant price drops on popular menu items [6]. - The company has also introduced a "compensation award" for affected frontline employees and has engaged psychological counseling services to support staff [6][8]. Group 3: Customer Traffic and Financial Performance - Following the implementation of customer engagement strategies, Xi Bei has seen a gradual recovery in customer traffic, with a reported increase of approximately 5% compared to the same period last year [8]. - Despite the increase in customer traffic, the average spending per customer has declined due to the price reductions, with the average per capita spending reported at around 75 yuan [8][9]. - The ongoing public relations challenges have led to a temporary halt in Xi Bei's expansion, with reports indicating the closure of nearly 10 stores since October, although the company plans to open 8 new locations by the end of the year [9][10].

Core Insights - Xibei Youmian Village has initiated a nationwide price reduction strategy to recover from the backlash caused by the "pre-made dish controversy," with an overall price cut of nearly 20% on over 30 core dishes starting from early October 2025 [2] - The price adjustments include significant reductions on popular items, such as Mongolian steak from 149 yuan to 128 yuan and grassland roasted lamb chop from 119 yuan to 109 yuan, resulting in an average customer spending dropping to around 85 yuan, nearly returning to levels seen a decade ago [2] - The controversy, sparked by criticism from Luo Yonghao regarding the quality of Xibei's dishes, led to a sharp decline in daily revenue, prompting the founder to clear his social media and focus on internal reforms [2] Strategic Measures - In addition to price cuts, Xibei has implemented several initiatives, including moving the central kitchen processing to in-store preparation, offering substantial discount vouchers, and increasing salaries for 18,000 frontline employees by an additional 500 to 2000 yuan per month [2] - The company has also introduced a "grievance award" to support employees affected by online harassment [2] Market Outlook - Industry analysts suggest that Xibei's strategy of combining price reductions with quality improvements has stabilized its customer base, but the real challenge lies in maintaining market acceptance after the promotional activities conclude [3]

Core Insights - Xibei has implemented a nationwide price reduction for over 40 dishes, with an average decrease of nearly 20% since early October [2][3] - The company has also initiated various promotional activities to attract customers, including issuing cash vouchers and offering discounts [4] Price Adjustment - Xibei's price reduction affects 70%-80% of menu items at individual locations, with specific dishes seeing price drops of 16.81%, 11.24%, and 10.34% [3] - The price adjustments were a response to negative publicity following the "pre-made dish incident" in September [3] Employee Support - In light of the negative impact on frontline employees due to public backlash, Xibei has introduced a "compensation award" and is providing psychological counseling [3] - Since September, Xibei has increased salaries for frontline employees by an average of 500 yuan per month and is considering further salary enhancements [3] Customer Engagement - Xibei launched the "Xibei Treats You to Dinner" campaign, offering 100 yuan vouchers to customers, followed by a new promotion where customers receive vouchers based on their spending [4] - As a result of these initiatives, overall customer traffic increased by approximately 5% compared to the same period last year, with 70% of participants being repeat customers [4] Store Operations - Despite the promotional efforts, Xibei has closed nearly 10 stores since October, while planning to open 8 new locations by the end of December [4] - The company emphasizes that opening and closing stores is a normal part of restaurant operations and is based on business performance [4]

Core Insights - Xibei has implemented a nationwide price reduction on over 40 dishes, with an average decrease of nearly 20% since early October, following negative publicity from the "pre-made dish incident" [1][4] - The company has initiated various promotional activities, including distributing cash vouchers to attract customers back to its stores [2][4] - Despite the promotional efforts, Xibei has closed nearly 10 stores since October, although it plans to open 8 new locations by the end of December [4] Pricing Strategy - Xibei's price adjustments include specific dishes such as the grassland tender grilled lamb chop, which decreased from 119 yuan to 99 yuan (a reduction of 16.81%), and the scallion grilled fish, which dropped from 89 yuan to 79 yuan (an 11.24% decrease) [1] - The price reduction strategy is part of a broader effort to regain customer trust and increase foot traffic, which has reportedly risen by 5% compared to the same period last year [4] Employee Support Measures - In response to the negative impact on frontline employees due to the "Xibei Luo Yonghao incident," the company has introduced a compensation program and psychological counseling for affected staff [1] - Since September, Xibei has increased the average monthly salary of frontline employees by 500 yuan and is considering further salary enhancements [1] Customer Engagement Initiatives - The "Xibei Treats You to Dinner" campaign began on September 24, offering customers a 100 yuan voucher with any purchase, followed by a new promotion from October 9 to October 31, where customers could earn vouchers based on their spending [2] - Approximately 70% of customers participating in the promotional activities were returning customers, indicating a successful re-engagement strategy [4]

Core Viewpoint - The recent crisis faced by Xibei has led to significant changes in its operations, including product adjustments, price reductions, and employee salary increases, which may indicate a recovery in consumer trust and brand reputation [2][24][25]. Group 1: Store Operations and Consumer Response - Xibei plans to open 8 new stores by the end of the year, with the recent opening of the Nanjing store attracting long queues and positive consumer response [2][3]. - The opening day of the Nanjing store saw a peak of 109 tables waiting, indicating strong consumer interest [2]. - The company has adjusted prices for nearly 40 dishes, with some prices returning to levels seen a decade ago, addressing consumer concerns about high pricing [16][19]. Group 2: Food Safety Measures - Xibei underwent 78 inspections by regulatory authorities from September to early November, with no food safety penalties reported, highlighting the company's commitment to food safety [6][8]. - The company has implemented a "Sunshine Kitchen" initiative, allowing customers to view food preparation processes live, enhancing transparency and consumer trust [6][8]. Group 3: Product Adjustments - Xibei has made significant changes to its menu, including the introduction of freshly made dishes such as chicken soup, lamb skewers, and dumplings, which are now prepared on-site [9][10]. - The company has maintained the use of organic ingredients, such as organic broccoli, while offering alternatives to customers [14]. Group 4: Employee Compensation and Morale - Reports indicate that Xibei has increased employee compensation, with additional bonuses based on performance and skill levels, leading to a more satisfied workforce [20][21]. - Employees can earn between 1,500 to 2,000 yuan in additional bonuses monthly, contributing to overall job satisfaction [21]. Group 5: Brand Recovery Strategy - Xibei's recent public relations efforts have been well-received, focusing on product adjustments, price reductions, and employee welfare, which may help restore its brand image [25][26]. - The company is seen as using the crisis as an opportunity for brand rebirth, suggesting a proactive approach to improving its operational model and consumer relations [26].

Core Insights - The recent opening of a new West B restaurant in Nanjing has seen overwhelming customer turnout, indicating a potential recovery in consumer trust following previous controversies [1][2] - West B has implemented significant changes in food safety measures and product offerings, aiming to restore its brand image and customer confidence [3][4][9] Group 1: Store Openings and Customer Response - West B plans to open 8 new stores by the end of the year, with the Nanjing location experiencing long queues and high customer interest on its opening day [1] - The restaurant's opening day saw a peak of 109 tables waiting, with customers reporting a one-hour wait for lunch [1] Group 2: Food Safety Measures - West B underwent 78 inspections by regulatory authorities from September to early November, with no food safety violations reported [3] - The company is committed to enhancing food safety protocols, including the introduction of "sunshine kitchens" for transparent food preparation [3] Group 3: Product Adjustments - West B has shifted to preparing dishes on-site, with only a few staple items being centrally produced, thus increasing the workload for staff [4] - The company has made adjustments to its menu, including the preparation of chicken soup on-site and the use of organic ingredients [4] Group 4: Price Adjustments - West B has reduced prices on nearly 40 dishes, with some prices reverting to levels seen a decade ago, addressing consumer complaints about high costs [5][6] - Specific price reductions include the Mongolian beef steak from 149 yuan to 128 yuan and the grassland tender lamb chop from 119 yuan to 109 yuan [6][7] Group 5: Employee Compensation - Reports indicate that West B has increased employee compensation, with additional bonuses based on performance and skill levels [8] - Employees can earn between 1,500 to 2,000 yuan in bonuses monthly, alongside a base salary, reflecting a commitment to improving staff welfare [8] Group 6: Brand Recovery Strategy - West B's recent public relations efforts have been positively received, focusing on product adjustments, price reductions, and enhanced employee compensation [9] - The company is leveraging the crisis as an opportunity for brand rejuvenation, emphasizing the importance of addressing consumer feedback and concerns [9]

Group 1 - The core viewpoint of the article highlights the proactive measures taken by the company, Xibei, in response to negative publicity and operational challenges since September, including employee support initiatives and product adjustments [1][2][3] Group 2 - Xibei has established a "compensation award" for frontline employees affected by online harassment, along with psychological counseling support [1] - Since September, Xibei has increased the average monthly salary of frontline employees by 500 yuan and is discussing further salary enhancements [1] - The company held a nationwide meeting for 18,000 employees to assure them of job security, prohibiting layoffs and reduced shifts [1] Group 3 - To rebuild its brand image, Xibei has committed to food safety and has adjusted its food preparation processes, moving from centralized kitchens to in-store cooking [1] - As of the end of September, Xibei has completed the first phase of menu adjustments, including the use of non-GMO soybean oil and freshly cooked dishes [1] Group 4 - Xibei launched promotional activities such as "Xibei Treats You to Dinner," offering 100 yuan vouchers to attract customers, followed by a new round of promotions with additional discounts [2] - The company has reduced prices on over 40 dishes since October 1, with significant price drops on popular items, such as a 16.81% reduction on lamb chops [2] - As a result of these promotions, overall customer traffic increased by approximately 5% compared to the same period last year, with 70% of participants being repeat customers [2] Group 5 - Despite the promotional efforts, Xibei has closed nearly 10 stores since October, which the company describes as a normal operational adjustment [3] - New store openings are also occurring, with plans to open 8 additional locations by December 31 [3] - The company has outlined three principles for store closures, including notifying customers in advance and ensuring employee job security through transfers to other locations [3]

Core Viewpoint - Recent discussions about Xibei's store adjustments have sparked public attention and questions, particularly regarding a wave of store closures across various cities, which the company claims are part of normal operational adjustments [1][3]. Store Adjustments - Xibei has reportedly experienced a "store closure wave," with locations in cities such as Suzhou, Beijing, Shantou, Nanjing, Shenzhen, Changsha, and Chongqing shutting down [1]. - The company stated that opening and closing stores is a normal practice in the restaurant industry, and it continues to dynamically adjust its store count based on operational conditions [1]. - Despite closures, Xibei is also opening new locations, including stores in Harbin and Jinan, with plans to open eight more by December 31 in cities like Shenzhen, Nanjing, and Beijing [1]. Self-Reform Initiatives - Xibei is undergoing significant self-reform to regain lost customers and reputation, focusing on service upgrades, menu adjustments, price optimization, and prioritizing food safety [3]. - On September 15, Xibei issued an apology and announced nine major adjustments, including switching to non-GMO soybean oil and ensuring fresh preparation of various dishes [4]. Price Adjustments - Starting October 1, Xibei implemented significant price reductions on over 30 dishes, with some items seeing price drops exceeding 20% [4]. - Specific examples include a reduction in the price of sesame oil scrambled eggs from 43 yuan to 33 yuan (23% decrease) and grassland tender grilled lamb chops from 119 yuan to 99 yuan (approximately 16.8% decrease) [4]. Marketing Strategies - Xibei has been actively using promotional strategies, such as distributing dining vouchers to attract customers, with campaigns like "Xibei Treats You to Dinner" offering 100 yuan vouchers for in-store consumption [6]. - The company has also introduced a new logo and branding strategy, testing a new color scheme in select locations to refresh its image [6]. Customer Feedback - Initial responses to Xibei's reforms have been mixed, with some consumers expressing willingness to give the brand another chance, while others remain skeptical about the effectiveness of the changes [8][9]. - Positive comments highlight the company's sincerity and improvements, while criticisms focus on lingering doubts about service quality and pricing transparency [8][9].