Group 1 - The core viewpoint of the article emphasizes the enhancement of tax service efficiency in Nanjing through digital intelligence, focusing on "convenient tax payment, compliant tax management, and development empowerment" [1] Group 2 - Nanjing tax authorities are expanding the "efficient completion of a single task" business scenario, utilizing intelligent cloud processing to facilitate cross-regional tax business through data sharing and process reengineering [2] - A case is highlighted where a company successfully completed cross-province cancellation procedures through remote collaboration, showcasing the effectiveness of the "screen-to-screen" service model [2] Group 3 - The Nanjing tax department combines digital and manual services to enhance taxpayer interaction, providing faster processing speeds and lower tax costs for taxpayers [3] Group 4 - The Nanjing tax department utilizes big data to identify and push applicable tax incentives to companies, ensuring timely implementation of benefits [4] - A specific example is provided where a pharmaceutical company benefited from over 73 million yuan in R&D expense deductions, demonstrating the financial support from tax incentives [4] Group 5 - The Jianye District Tax Bureau has implemented a management tool for tax refund connections, assisting companies in claiming tax refunds and increasing their tax credits significantly [5] - The Nanjing tax department has launched a plan to enhance tax service efficiency through technological and institutional innovations, aiming for a seamless and responsive tax service experience [5]

Core Viewpoint - The "reverse pull" service implemented by the Yangzhou 12366 tax hotline has received positive feedback for enhancing taxpayer interaction and resolving tax-related inquiries effectively [1][2]. Group 1: Service Implementation - The "reverse pull" service allows hotline staff to proactively engage with taxpayers using various digital tools to address complex tax inquiries that cannot be resolved through traditional phone channels [1][2]. - Since its launch at the end of February, the Yangzhou 12366 hotline has initiated the "reverse pull" service 5,013 times, achieving a success rate of 96.27% and assisting taxpayers with 4,826 tax-related matters [1]. Group 2: Efficiency and Quality Control - The Yangzhou tax authority aims to enhance service efficiency by addressing communication gaps caused by cultural and linguistic differences between taxpayers and tax officials [2]. - A quality control position has been established to review all "reverse pull" transactions daily, ensuring compliance and efficiency in service delivery [3]. Group 3: Future Developments - The Yangzhou 12366 hotline plans to further integrate digital solutions to improve the accuracy and smoothness of taxpayer interactions across various platforms, thereby enhancing the overall taxpayer experience [4].

Core Viewpoint - The Shenzhen Municipal Taxation Bureau and the Shenzhen Municipal Bureau of Commerce held a tax seminar to discuss support measures for enterprises going global, emphasizing the resilience of "Shenzhen manufacturing" [1][3]. Group 1: Event Overview - The seminar attracted over 90 key "going out" enterprises from Shenzhen, focusing on tax-related services and policies for international operations [1]. - Experts from PwC provided insights into the U.S. tax system, facilitating a deep exchange between tax authorities and enterprises during a Q&A session [3]. Group 2: Tax Services and Support - The Shenzhen Municipal Taxation Bureau introduced practical services such as tax compliance assessment and certainty services, which aid enterprises in navigating complex cross-border tax issues [5]. - The bureau has developed a series of services including "Tax Assistant," "Tax Scan," and "Tax Direct," aimed at establishing a reliable tax risk prevention mechanism [5]. - Initiatives like "Tax Expert," "Tax Classroom," and "Cross-Border Communication" have been launched to provide comprehensive tax support [5]. Group 3: Future Initiatives - The Shenzhen Municipal Taxation Bureau plans to actively support the "Belt and Road" initiative and implement digital transformation in tax management [5]. - The bureau aims to create a collaborative service platform involving government departments, local multinational corporations, consulting firms, and scholars to enhance the business environment [5].