Core Insights - China Life Insurance Company released its claims service report for the first half of 2025, highlighting over 12.14 million claims and a payout exceeding 30.2 billion yuan, with a claim approval rate of 99.6% [1] Group 1: Claims Service Performance - In the first half of 2025, China Life served nearly 2.24 million rural residents with payouts exceeding 7.9 billion yuan, and assisted over 53,000 disabled clients with payouts over 8.8 million yuan [2] - The company processed over 3.91 million direct payment claims, with payouts exceeding 2.13 billion yuan, emphasizing a "zero-sense" service experience [3][6] - The introduction of electronic invoices in claims processing resulted in over 4.52 million claims with payouts of 4.6 billion yuan, achieving an average claim processing time of only 0.3 days [6] Group 2: Innovative Services - China Life launched a rapid claims service for critical illnesses, covering high-incidence diseases like malignant tumors, with nearly 114,000 claims processed and payouts exceeding 5.17 billion yuan in the first half of 2025 [10] - The company has implemented a pre-payment service for claims, with over 390 million yuan disbursed, receiving positive feedback from clients [8] - The integration of medical insurance and commercial insurance data has improved claims processing efficiency, with over 25% of cases in pilot areas processed without human intervention [3] Group 3: Customer-Centric Approach - The company responded to over 60 emergency incidents in the first half of 2025, establishing emergency response teams to provide timely support to clients affected by disasters [13] - Analysis of claims data indicates a need for improved critical illness insurance coverage, with an average payout of approximately 40,000 yuan per claim, which is insufficient compared to high treatment costs [14] - The report highlights the importance of educating families about accident prevention, particularly for minors, as data shows high incidences of animal injuries and drowning during summer [14]