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以平台为基,启数字新程:商业银行数字化经营平台的协同构建与价值释放
艾瑞咨询· 2026-01-30 00:07
Core Viewpoint - The digital transformation of the banking industry has entered a critical deepening phase, requiring banks to elevate digitalization from a technical empowerment level to a core strategic height that reshapes business models, operational ecosystems, and value creation [1][7] Group 1: Digital Banking Strategy - Banks are placing mobile banking apps at the core of their digital strategies, continuously investing in resource allocation for version iterations, ecosystem expansion, and user experience upgrades [2][7] - By 2025, the six major state-owned banks will show significant tiered differentiation in active user scale for their mobile banking apps, with Agricultural Bank of China leading with an average of 250 million monthly independent devices [2][3] Group 2: Mobile Banking App Importance - The mobile banking app serves three key missions: as the main service entry point, as the primary data hub for user behavior insights, and as an ecosystem connector that integrates financial and lifestyle scenarios [1][5] - The success of app operations directly determines the effectiveness of banks' digital strategies and market performance [1] Group 3: Agricultural Bank of China's Digital Platforms - Agricultural Bank of China has built a digital operating matrix covering personal, corporate, and customer manager platforms, achieving data-driven refined management and chain marketing for corporate clients [4][6] - The "Zhangyin" platform is the core engine for retail digital operations, focusing on user-centered optimization and enhancing user engagement through personalized services and a comprehensive rights center [5][6] Group 4: Integration of Services - The bank's corporate financial service platform includes various online channels, covering all areas of financial services while focusing on scenario-based needs [5][6] - The PAD Super Workbench empowers frontline teams by integrating customer engagement, marketing, and operational functions into a one-stop mobile business hub [6] Group 5: Future Directions - The banking industry is moving towards a sustainable path of value accumulation through a three-dimensional operational platform that integrates personal services, corporate ecosystems, and frontline empowerment [7] - Future developments will require breaking down channel barriers and deepening public-private linkage ecological collaboration, focusing on user-centered full lifecycle service systems [7]