旅游市场治理
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多方合力杜绝文字游戏
Jing Ji Ri Bao· 2025-12-16 16:14
【责任编辑:杨鑫宇】 景区须主动公示官方快速服务的购买渠道,对非授权的"快通"套餐及时预警,从源头切断乱象传播 链条。 游客更需擦亮双眼,在购买服务时核实商家资质、细究套餐规则。一旦发现上当受骗,及时留存交 易记录等证据,依法维护自身权益。 旅游市场的健康生态,体现在监管划定的行为边界里,在景区坚守的诚信中,还在游客自觉的维权 意识里。唯有多方形成合力,才能杜绝这类文字游戏,让"快通"服务回归"便捷出游"的本意,让游客在 清朗的市场环境中安心出游。 花上万元订购景区"快通套餐",却跟着导游满园奔跑;支付"优速通""尊享卡"费用,热门项目仍要 苦等1小时……近期,多地景区被曝出"快通"消费陷阱。这类行为本质上是商家利用信息差设计的文字 游戏,不仅让游客权益受损,更侵蚀着旅游市场的诚信根基。 景区"快通"变"快跑",折射出旅游市场治理的多重考验。不良商家是这类乱象的始作俑者。他们 用"快通""VIP尊享"等与官方服务高度混淆的词汇包装普通服务,已涉嫌虚假宣传。第三方平台存在审 核漏洞,对入驻商家审核不严,为虚假宣传提供了生存空间。此外,部分"黑导游"通过非法手段获取官 方"优速通"产品并加价倒卖牟利,已触碰法律红 ...
景区“快通”别玩文字游戏
Jing Ji Ri Bao· 2025-12-16 00:05
游客更需擦亮双眼,在购买服务时核实商家资质、细究套餐规则。一旦发现上当受骗,及时留存交 易记录等证据,依法维护自身权益。 花上万元订购景区"快通套餐",却跟着导游满园奔跑;支付"优速通""尊享卡"费用,热门项目仍要 苦等1小时……近期,多地景区被曝出"快通"消费陷阱。这类行为本质上是商家利用信息差设计的文字 游戏,不仅让游客权益受损,更侵蚀着旅游市场的诚信根基。 旅游市场的健康生态,体现在监管划定的行为边界里,在景区坚守的诚信中,还在游客自觉的维权 意识里。唯有多方形成合力,才能杜绝这类文字游戏,让"快通"服务回归"便捷出游"的本意,让游客在 清朗的市场环境中安心出游。(本文来源:经济日报 作者:李 翱) 景区"快通"变"快跑",折射出旅游市场治理的多重考验。不良商家是这类乱象的始作俑者。他们 用"快通""VIP尊享"等与官方服务高度混淆的词汇包装普通服务,已涉嫌虚假宣传。第三方平台存在审 核漏洞,对入驻商家审核不严,为虚假宣传提供了生存空间。此外,部分"黑导游"通过非法手段获取官 方"优速通"产品并加价倒卖牟利,已触碰法律红线。 破解这类乱象,需要相关部门、景区和游客合力共治。监管部门要持续规范旅游业广告用 ...
南京江宁全力护航旅游经济健康发展
Xin Hua Ri Bao· 2025-09-23 22:28
Core Insights - The Nanjing Jiangning District's disciplinary committee responded quickly to complaints regarding a travel agency's "8-day panoramic tour of Sichuan" that involved inducement to consume, ensuring effective compensation for affected tourists [1] - The incident prompted the Jiangning District's disciplinary committee to enhance the regulation of the tourism market, aiming to promote healthy development in the tourism economy [1] Group 1: Incident Response - The disciplinary committee intervened immediately, coordinating with the district's cultural and tourism bureau and the local street office to address the issue and facilitate compensation [1] - The resolution of the problem is seen as a starting point for further actions, with the committee emphasizing the need for comprehensive oversight and stricter approval processes for travel agencies [1] Group 2: Ongoing Regulatory Efforts - The Jiangning District's disciplinary committee has been actively working to address issues related to inducement to consume and forced shopping, conducting special rectification efforts in collaboration with relevant departments [1] - There is a systematic inspection of entertainment venues with prepaid and stored value characteristics, such as gyms, to mitigate potential risks [1] - The district is also proactively assessing consumer demand and operational risks for emerging local cultural and tourism projects, ensuring a transparent and beneficial consumption environment [1] Group 3: Governance Structure - The street office and relevant departments have increased daily inspections and enforcement efforts, creating a positive cycle of "investigating one case, warning a region, and governing an area" [2] - A new governance framework combining government regulation, industry self-discipline, and social supervision is being established to enhance tourism service quality and create a safe and comfortable consumption environment [2]
破解低价游“杀熟”乱象需筑牢责任链条
Zhong Guo Xin Wen Wang· 2025-07-31 02:50
Group 1 - The article highlights the absurdity of "customer reward tours" organized by insurance companies, where tourists are coerced into shopping at overpriced stores, revealing a gray chain of low-cost tourism [1][2] - Insurance company agents disguise low-cost tours as customer benefits, collaborating with unscrupulous travel agencies to exploit tourists, leading to a loss of consumer rights [1][2] - Tourists face intimidation from guides, who threaten that failure to purchase will result in being unable to return home, while insurance company representatives side with the guides against complaints [1][2] Group 2 - The article discusses the ambiguity of responsibility among insurance companies, where agents claim no affiliation with the company after incidents occur, creating a cycle of consumer rights violations [2] - It emphasizes the need for a comprehensive regulatory approach to address forced shopping issues in the tourism market, including establishing a dynamic review mechanism for travel agency qualifications [2][3] - The article calls for a shift from reactive consumer protection to proactive governance, as insurance companies transition from "risk guardians" to "trap designers," undermining industry credibility [2][3]
中新网评:破解低价游“杀熟”乱象需筑牢责任链条
Zhong Guo Xin Wen Wang· 2025-07-30 16:04
Group 1 - The article highlights the absurdity of "customer reward tours" organized by insurance companies, where tourists are coerced into shopping at overpriced locations, revealing a gray market in low-cost tourism [1][2] - Insurance company agents disguise low-cost tours as customer benefits, collaborating with unscrupulous travel agencies to exploit tourists, leading to a loss of consumer rights [1][2] - Tourists face intimidation from guides, who threaten that failure to purchase will result in being unable to return home, indicating a systemic issue within the tourism industry [1][2] Group 2 - The article discusses the ambiguity of responsibility among insurance companies, where agents claim no affiliation with the company after incidents occur, creating a cycle of consumer rights violations [2] - It emphasizes the need for a comprehensive regulatory framework to address forced shopping issues in the tourism market, suggesting that multiple departments are initiating special rectification efforts [2] - The article calls for a shift from reactive consumer protection to proactive governance, urging the establishment of a dynamic review mechanism for travel agency qualifications and stricter accountability for insurance companies [2]
消费时评丨“技术性断联”:精准打击违规者“命门”
Xiao Fei Ri Bao Wang· 2025-07-16 02:35
Core Viewpoint - The Beijing Municipal Bureau of Culture and Tourism has imposed a 30-day suspension on a travel agency's electronic itinerary system registration rights due to high complaint volumes, aiming to address long-standing issues in the tourism market and protect consumer rights [1][2] Group 1: Regulatory Actions - The suspension of the electronic itinerary registration rights directly impacts the travel agency's ability to issue legal itineraries, effectively disrupting its business operations [1] - This regulatory measure serves as a "technical disconnection," targeting the core of the travel agency's violations while encouraging the company to confront and rectify its issues [1] Group 2: Consumer Protection - From a consumer perspective, the suspension acts as a preventive measure, creating a "firewall" that protects tourists from potential violations such as unauthorized itinerary changes or forced shopping [1] - By preventing non-compliant agencies from issuing legal itineraries, consumers are encouraged to choose compliant companies, thereby reducing their risk exposure [1] Group 3: Long-term Solutions - The article emphasizes that penalties are merely a means to an end, and a comprehensive solution requires establishing a closed-loop mechanism of "punishment - rectification - credit" [2] - Dynamic regulation of non-compliant companies and integrating penalty records into the tourism market credit system are essential to ensure that violations lead to broader consequences [2] - The case serves as a model for other regions to shift the tourism market focus from "price competition" to "quality competition," ultimately enhancing consumer experiences [2]
莫让“趁节欺客”给消费者添堵(民生观)
Ren Min Ri Bao· 2025-05-05 21:49
Core Viewpoint - The tourism market is experiencing a surge in consumer activity during the "May Day" holiday, but issues such as hotel cancellations and price hikes are prevalent, highlighting a need for integrity among businesses, strict enforcement by the government, and proactive consumer rights protection [1][2]. Group 1: Market Issues - There has been a significant increase in complaints regarding hotel cancellations and price hikes, with some hotels canceling reservations made months in advance, citing various excuses, leading to inflated prices upon rebooking [1]. - The behavior of hotels appears to be driven by a desire for profit maximization in a supply-demand imbalance, which can damage long-term industry reputation and customer loyalty [1]. Group 2: Regulatory Measures - Regulatory authorities across the country are intensifying oversight and imposing strict penalties on businesses that engage in unilateral cancellations or price increases after bookings are confirmed [2]. - Recommendations include establishing price increase limits based on regular pricing to prevent excessive price hikes during holidays, and implementing a "blacklist" system for dishonest businesses [2]. Group 3: Consumer Rights - Consumers are encouraged to utilize legal means to protect their rights, including retaining evidence, filing complaints with platforms or regulatory bodies, and pursuing legal action if necessary [2]. - Platforms are urged to actively resolve disputes and support honest businesses while penalizing those that violate agreements, fostering a competitive and trustworthy market environment [2].