Core Insights - The article highlights the issue of "smart facades" in government services, where advanced technologies are often underutilized or merely for show, leading to ineffective service delivery [1][2] - There is a growing concern about the superficial implementation of technology in public services, which reflects deeper issues such as formalism and misaligned performance metrics among local leaders [1] Group 1: Issues with Current Implementation - Some local governments focus on creating visually appealing technology without ensuring its practical utility, resulting in systems that are not effectively operational [1] - The tendency to prioritize quantity over quality in the development of government service platforms leads to a lack of genuine effectiveness and responsiveness to public needs [1][2] Group 2: Importance of Practical Functionality - The article emphasizes that a successful "smart facade" should not only involve the installation of hardware but also ensure that services are functional and user-friendly [2] - Key considerations include breaking down information silos for cross-departmental data sharing, maintaining and updating platforms, and ensuring accessibility for all demographics, particularly the elderly [2]

Core Viewpoint - The article highlights the issue of "smart facades" in local government services, where advanced technologies are often underutilized or merely for show, leading to ineffective governance and unmet public needs [1][2] Group 1: Issues in Government Services - Some local governments focus on creating impressive technological displays rather than ensuring the functionality and effectiveness of their services, resulting in "zombie" platforms that are not operational [1] - There is a tendency towards formalism, where the emphasis is placed on the quantity of services rather than their quality, leading to a misalignment of priorities among some officials [1][2] Group 2: Importance of Practical Implementation - The effectiveness of government services relies on the actual usability and quality of the platforms, rather than just their existence or appearance [2] - Key considerations include breaking down information silos for cross-departmental data sharing, ensuring timely updates and maintenance of platforms, and making services accessible to all demographics, including the elderly [2]

Core Viewpoint - The article highlights the issue of "smart facades" in government services, where advanced technologies are often underutilized or merely for show, leading to a superficial approach that neglects practical effectiveness [1][2]. Group 1: Issues Identified - Some local governments create impressive "smart facades" with robots and large screens primarily for visitor reception, while these technologies remain inactive most of the time [1]. - Certain government service information systems are built but then become inactive or poorly maintained, turning into "zombie" platforms [1]. - There is a tendency towards formalism, where the focus is on the existence and quantity of services rather than their quality and usability [1]. Group 2: Recommendations for Improvement - It is essential to ensure that government service platforms not only exist but also function effectively, emphasizing usability and quality of service [2]. - Breaking down information silos and achieving cross-departmental data sharing is crucial for enhancing the effectiveness of government services [2]. - Attention should be given to ensuring that all demographics, including the elderly, can easily access and use digital services without barriers [2].

Core Viewpoint - The article highlights the issue of "smart facades" in government services, where advanced technologies are often underutilized or merely for show, leading to a superficial approach that neglects practical effectiveness [1][2] Group 1: Issues Identified - Some local governments focus on creating impressive technological displays, such as robots and large screens, primarily for visitor engagement, while these systems remain inactive most of the time [1] - There are instances where established government service information systems become obsolete or non-functional, turning into "zombie" platforms [1] - The tendency to prioritize form over substance reflects deeper issues of formalism within government operations [1] Group 2: Recommendations for Improvement - It is essential to ensure that government service platforms not only exist but are also functional and user-friendly, emphasizing the need for quality over quantity [2] - Breaking down information silos and achieving cross-departmental data sharing is crucial for effective governance [2] - The maintenance and timely updates of government platforms are necessary to ensure accessibility for all demographics, including the elderly [2]

Core Viewpoint - The article highlights the issue of "smart facades" in government services, where advanced technologies are often underutilized or merely for show, leading to a superficial approach that neglects practical effectiveness [1][2]. Group 1: Issues Identified - Some local governments focus on creating impressive technological displays, such as robots and large screens, primarily for visitor engagement, while these systems remain inactive most of the time [1]. - There are instances where established government service information systems become obsolete or non-functional, turning into "zombie" platforms that do not serve their intended purpose [1]. - The tendency to prioritize form over substance reflects deeper issues of formalism within government operations, which must be addressed to improve service delivery [1]. Group 2: Recommendations for Improvement - It is essential to ensure that government service platforms not only exist but are also functional and user-friendly, emphasizing the need for effective service delivery rather than just the presence of technology [2]. - Breaking down information silos and achieving cross-departmental data sharing is crucial for enhancing the quality of government services [2]. - The focus should shift from superficial achievements to tangible outcomes that genuinely address the needs and experiences of the public, ensuring that the "smart facade" translates into real benefits for society [2].