Core Viewpoint - The "An Yi Hua" customer service team, part of Guangxi New Development Transportation Group Co., Ltd., is dedicated to providing high-quality service and support to drivers, emphasizing a commitment to customer satisfaction and community engagement [1][3][6]. Group 1: Team Structure and Philosophy - The "An Yi Hua" team consists of 13 members with an average age of 25, focusing on customer service, monitoring management, and fee inspection [1] - The team operates under the service philosophy of "starting from demand and ending with satisfaction," aiming to provide warmth and support to drivers 24/7 [3][6]. Group 2: Community Engagement and Volunteerism - The team actively participates in various volunteer activities, including pandemic response efforts and community support initiatives, embodying the spirit of service and solidarity [6][7]. - They have engaged in numerous volunteer activities, contributing to causes such as "Caring for Special Children" and "Unity Against the Pandemic," showcasing their commitment to social responsibility [6]. Group 3: Technological Advancements - The team has developed a smart highway platform that integrates multiple functions, enhancing emergency management and response capabilities [8][10]. - The introduction of AI technology for incident detection has significantly improved response times, with over 31,000 abnormal events identified since implementation [12]. Group 4: Customer Service Excellence - The team has handled over 3,000 customer service calls and 500 emergency rescue events since 2019, achieving a customer satisfaction rate of 99% [15][16]. - They have established service standards and protocols to enhance service quality, ensuring a consistent and positive customer experience [15]. Group 5: Emergency Response and Safety - The team emphasizes the importance of safety and rapid response in emergency situations, implementing a three-party emergency mechanism for efficient incident management [19]. - They have optimized emergency rescue processes to ensure quick and effective responses to road incidents, reinforcing their role as guardians of road safety [19][21].