Core Insights - Baidu has announced a comprehensive upgrade of its smart customer acquisition platform, Baidu Merchant Intelligence, focusing on technological breakthroughs and functional innovations to help businesses tackle rising customer acquisition costs and diverse user demands [1][3] Group 1: Challenges Faced by Businesses - Businesses are currently facing three main challenges: declining efficiency of traditional marketing models, diversification of user demands, and the difficulty of converting vast operational data into effective decisions [3] - The upgrade of Baidu Merchant Intelligence addresses these pain points by integrating multidimensional technological capabilities to provide intelligent support throughout the entire process of customer acquisition, conversion, and analysis [3] Group 2: Key Features of the Upgrade - A core highlight of the upgrade is the application of the "Strong Thinking" system, which utilizes a "one brain, multiple specialists" architecture to achieve precise sales decision-making [3] - The planning brain includes over 10 million marketing thought chain samples and employs a dual-track mechanism of "fast thinking" and "slow thinking" to enhance user selection and interaction [3] - Compared to general large models, the system's response speed has improved by 62%, and resource costs have been reduced by over 60% [3] Group 3: Expert Roles and Functionality - The marketing expert focuses on renewal and conversion rates, leveraging a vast repository of commercial knowledge and customer service language to guide users towards transactions [3] - The answering expert utilizes retrieval-augmented generation technology to cover 30 industry scenarios, ensuring the accuracy and timeliness of responses [3] - The recommendation expert captures user behavior through over 2 million daily recommendations, pushing suitable products or services at optimal times to prevent loss of business opportunities [3] Group 4: Enhanced Interaction Experience - The upgrade includes an interactive experience enhancement, with voice features supporting real human dialogue to naturally address user inquiries and drive conversions [4] - Digital avatars can create sales videos with a lip-sync accuracy of 99%, effectively alleviating labor shortages [4] - For instance, a travel agency saw a 26% increase in follow-up effectiveness and a 30% rise in conversion rates by using a digital avatar to generate sales videos [4] Group 5: Conversion and Data Analysis Improvements - Baidu Merchant Intelligence has established a full-link conversion system, significantly improving conversion rates for clients in the education sector by accurately identifying high-intent customers [4] - Data analysis functionality has been upgraded to provide businesses with a "business navigation tool," generating multidimensional lead data to help them monitor operational status and anticipate market trends [4] - The system enables precise identification of high-intent customers and scientifically empowers decision-making, making it a key tool for businesses to overcome challenges in customer acquisition and low conversion rates [4]